Lessons learnt from COVID-19 pandemic: Looking ahead to business after the pandemic

The views and opinions expressed in this article are those of the thought leader as an individual, and are not attributed to CeFPro or any particular organization.

By Markus Lammer, COO, Ultra High Net Worth Business, Credit Suisse

What are some of the key lessons learnt from the pandemic that you foresee continuing as we move forward?

In the UHNW segment, whoever figures out technology AND humanization will win – it’s that simple. The pandemic has paved the way for speed, efficiency and security in terms of virtual interactions – the basics – such as video conferencing, remote presentations, account overview, transfers, etc.

For “problem-solving” topics – the non-basics, what will differentiate you? Whenever the client needs advice and guidance, or an issue comes up, you must be the first to respond. Banks and financial advisors must prioritize putting a human being in front of their client who will solve the issue.

For UHNW clients, the personal relationship will remain key – regardless of the way of delivery.

Markus will be presenting at the 10th Annual Risk Americas Convention, which is taking place virtually on May 25-26. Click here to view the full agenda, and register for your complimentary* pass to the event.

*Risk Americas is a free to attend event for all who register from regulated financial institutions or government bodies. If you are representing a service provider, vendor or consultant there is a nominal fee to attend. CeFPro has the final word on all registrants.