Why should you attend?
Join us in NYC on September 28-29 for Digital Banking USA.
Don’t miss this opportunity to come together with likeminded industry professionals looking to learn from industry front-runners how to exceed and create a positive experience for your customers.
The full agenda and speaker line-up for 2023 is now live click below to request a copy of the brochure
Key highlights of the upcoming agenda
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DIGITIZATION AND DIGITAL
Assessing the challenges of transitioning to the next generation of digital
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FINTECH COLLABORATIONs
Understanding the importance of collaboration between legacy banks and fintech digital only banks
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CHATGPT/GENERATIVE AI
Reviewing the use of Generative AI to enhance the banking sector
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OPEN B1233
Managing how open banking can be used as a tool in digital environments
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CBDC, STABLECOINS AND DIGITAL ASSETS
Overview of the CBDC landscape, who will be driving adoption and who CBDCS will be made available to
- REAL-TIME PAYMENTS
Anticipating how the real-time payments landscape will continue to grow over the next year
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CUSTOMER EXPERIENCE
Enhancing customer experience to compete with digital banks and big tech organizations
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FRAUD & CYBER SECURITY
Improving controls and staying ahead of fraudsters in a digitally enhanced environment
Hear from subject matter experts and industry front-runners
An engaging and interactive agenda across 2-days
Participate in a comprehensive exploration of the topics at hand via presentations, panel discussions, and live Q&As to facilitate learning and engagement.
Subject matter experts and highly-regarded practitioner speakers
Our line-up of 30+ knowledgeable and experienced practitioners speakers bring the highest standard within the industry, offering fresh perspectives and insights for you to return to your department with.
7+ hours of available networking opportunities
Continue conversations from inside the auditorium over coffee, lunch, and at our complimentary drinks reception. Make meaningful career-long industry connections to use to your professional advantage.
Key speakers for the 2023 Congress
John Stewart
Global Head of Commercialization
Bank of America
Thomas Sullivan
Managing Director
Societe General
Rohan Doctor
Managing Director
Goldman Sachs
Sunil Challa
Managing Director, Global Head of Payments Architecture and Strategic Solutions, Group CTO
Credit Suisse
Jonas Vernon Ng
COO Laurel Road, a division of KeyBank
KeyBank
Jeremy Balkin
Global Head of Innovation & Corporate Development, Payments
JP Morgan
Dr. John Rares Almasan
Senior Managing Director, Head of ClienTech and AI
TIAA
Lottie Fordham
US Head of Strategy Initiatives
HSBC
Allan Rayson
EVP, CTO, Chief Innovation Office
Encore Bank
Curt Queyrouze
President
Coastal Bank, Coastal Financial Corporation
Just some of the organizations that have sent attendees in the past include:
I enjoyed this immensely, sharing the stage with many amazing thought leaders and industry practitioners to address the challenges and uncover opportunities to solve TPRM pain points… Lots of great dialogue and collaboration to move the industry forward!
Our team was able to attend the CeFPro TPRM USA: Cross Industry conference… The conversations were fantastic and the networking opportunities even better.
TPRM USA: Cross Industry was extremely productive and insightful! We met senior TPRM professionals from various industries and shared our experiences…
Great event discussing TPRM transformation and supply chain resiliency… Always great to learn rom industry experts…
This was the best Risk Americas Convention in a decade!
Once again, an excellent Risk Americas Convention! With special thanks to CeFPro’s team for ably helping to make this such a splendid seminar.
Proud to sponsor such great events each year!
Risk Americas was amazing and extremely informative! I am so glad that I was privileged to attend… and learn from other’s best practices and keeping up with new methodologies, regulations and innovations.
Session previews and related insights
Get an insight of what to expect from the Summit with our past and present speaker session previews.
Managing models in a recession environment and proactive identification of changes
Managing models in a recession environment and proactive identification of changes George Soulellis, Chief Enterprise Model Risk Officer, Freddie Mac Below is an insight provided by Shawn ahead of his 2023 session at Advanced Model Risk USA. {{ vc_btn: title=Find+out+more+about+our+2024+Advanced+Model+Risk+USA&style=outline-custom&outline_custom_color=%23d51224&outline_custom_hover_background=%23d51224&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fadvanced-model-risk }} The views and opinions expressed in this article are those of the thought leader as
Collaboration of 3 LoD for effective model risk oversight
Collaboration of 3 LoD for effective model risk oversight Shawn Tumanov, Director, Data & Analytics Governance, BMO Financial Group Below is an insight provided by Shawn ahead of his 2023 session at Advanced Model Risk USA. {{ vc_btn: title=Find+out+more+about+our+2024+Advanced+Model+Risk+USA&style=outline-custom&outline_custom_color=%23d51224&outline_custom_hover_background=%23d51224&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fadvanced-model-risk }} The views and opinions expressed in this article are those of the thought leader as an
Weaving AI and ML into customer experience
Weaving AI and ML into customer experience Paul Mullins, former Managing Director, HSBC Below is an insight into what can be expected from Paul's participation at CeFPro's Customer Experience Summit. {{ vc_btn: title=Find+out+more+about+Customer+Experience+Europe&style=outline-custom&outline_custom_color=%23001c64&outline_custom_hover_background=%23001c64&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fcustomer-experience-europe%252F }} The views and opinions expressed in this article are those of the thought leader as an individual, and are not attributed to
Balancing digital implementation whilst retaining customer relationships
Balancing digital implementation whilst retaining customer relationships Yawar Choudhry, Head of Client Services Proposition, Legal & General Below is an insight into what can be expected from Yawar's participation at CeFPro's Customer Experience Summit. {{ vc_btn: title=Find+out+more+about+Customer+Experience+Europe&style=outline-custom&outline_custom_color=%23001c64&outline_custom_hover_background=%23001c64&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fcustomer-experience-europe%252F }} The views and opinions expressed in this article are those of the thought leader as an individual, and are not attributed
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Agenda
9:00 – 9:35
DIGITIZATION AND DIGITAL TRANSFORMATION
Challenges of transitioning from legacy infrastructure to the next generation of digital
- Executing between transformation strategy and initiatives execution across the business
- Reducing the cost and time it takes to make change
- Ensuring process is made easier for the customer when digitally transforming
- Enhancing digital infrastructure to better integrate with partners
- Understanding how AI and ML is being used for digitization
- Ensuring governance is carried out correctly to identify potential new risks
- Aligning transformation targets across an institution
- Transforming digital service to compete with digitally and tech focused companies
- Improving connectivity of online and in branch technology
- Adhering to regulations when digitally transforming
- Effectively managing technical debt when transforming digitally
- Developing digital transformation at an enterprise level
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Lottie Fordham, US Head of Strategy Initiatives, HSBC |
9:35 – 10:10
INFRASTRUCTURE/ARCHITECTURE
Leveraging technology to bridge the gap between legacy systems and new technology infrastructure systems
- Leveraging microservices to augment existing legacy systems
- Converting from a legacy bank to a new digital infrastructure
- Adapting infrastructure to drive more holistic consistency across an institution
- Complexities with enhancing a banks infrastructure to a new technology
- Funding challenges with transitioning away from a legacy system
- Overcoming legacy systems in order to compete with digital banking competitors
- Optimizing digital infrastructure footprint as data continue to grows
- Using AI to move traditional infrastructure to newer digital technologies
- Interoperability challenges of legacy and new technology
- Utilizing the full potential of new digital systems or partnerships
- Improving reliability and ease of digital use with an enhanced infrastructure
10:10-10:40
Morning refreshment break and networking
10:40 – 11:25
FINTECH COLLABORATION – PANEL DISCUSSION
- Assessing what lessons legacy banks can learn from fintech digital only banks through collaboration and partnerships
- Regulatory disparities between legacy and digital banks
- Assessing how firms partner with the best fintechs and solutions for the customers benefit
- Analyzing competition for customer experience between banks and big tech companies
- Partnering with fintechs to create journey based experiences
- Sharing data and experience to build digital relationships with fintechs
- Adapting strategies to compete with seamless customer experience of bigetchorganizations
- Reviewing how fintechs are leveraging AI to create products and protect against fraud
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Benjamin Maxim, Chief Digital Strategy & Innovation Officer, MSU Federal Credit Union |
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Rodrigo Suarez, Chief Banking & innovation Officer, Piermont Bank |
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Curt Queyrouze, President, Coastal Bank, Coastal Financial Corporation |
11:25 – 12:25
CHATBOTS WORKSHOP
Improving an institutions chatbots to enhance customer experience
- Managing experience expectation from customers
- Optimizing existing chatbots with newer advanced technologies
- Use of generative AI to improve function
- Challenges of developing out chatbots with the use of AI
- Enhancing chatbots for greater capabilities across the bank
- Reviewing the change in customer behavior with the use of chatbots
- Enhancing operational efficiency and automation
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Miguel Navarro, SVP, Business Technology Executive – Conversational AI Enterprise Delivery, KeyBank |
12:25-1:25
Lunch break and networking
1:25- 2:10
CHATGPT/GENERATIVE AI – PANEL DISCUSSION
Enhancing generative AI tools for use within the banking sector
- Safety, ethical challenges and responsibilities with the use of ChatGPT
- Understanding how large language models can support and enhance a user’s journey
- Use of large language models whilst adhering to regulatory requirements
- Understanding and overcoming bias challenges
- Need for large volumes of accurate data
- Improving the precision of generative AI for certain tasks
- Reviewing areas of a bank that generative AI can be used to improve services
- Digitizing manual process through the use of large language models
- Demonstrating transparency and trust with generative AI models
- Assessing the accuracy of generative AI output
- How will the use of ChatGPT continue to evolve within banking?
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Dr. John Rares Almasan, Senior Managing Director, Head of ClienTech and AI, TIAA |
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Miguel Navarro, SVP, Business Technology Executive – Conversational AI Enterprise Delivery, KeyBank |
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Stan Yakoff, Head of Americas Supervision, Citadel Securities |
2:10- 2:45
OPEN BANKING
Reviewing how digital environments are preparing for or already using open banking as a tool
- Leveraging open banking to benefit retail sector and institutional clients
- Overcoming the challenge of aggregating bank accounts
- Enhance security when aggregating bank accounts to ensure protection of customer’s data
- Lessons learnt to effectively implement and manage open banking
- Legacy issues when it comes to implementing open banking
- Applying AI and Machine learning to open banking and open data
2:45- 3:20
AI AND MACHINE LEARNING
Use of AI and ML to conduct predictive analytics on data and bring new products to the market
- Importance of accurate data for AI and Machine Learning
- Carrying out required due diligence on AI solution providers
- Ensuring digital data is applied in a appropriate way
- Leveraging AI to improve digital experiences
- Reviewing current and future capabilities of AI within a institution
- Optimizing current process with AI to enhance a customers experience
- Building predictive analytics on top of available data
- Discussing how AI and Machine Learning will be regulated within firms
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Rohan Doctor, Managing Director, Goldman Sachs |
3:20-3:50
Afternoon refreshment break and networking
3:50- 4:25
TECHNOLOGY
Keeping up with the pace of technological advancements
- Upskilling workforce to keep ahead of technological developments
- Ensuring technology is built out correctly and capabilities fully utilized
- Assessing usage patterns to understand best practice and improve new technology adoption
- Assessing the investments within tech whilst anticipating a recession
- Improving efficiencies in operations with latest technologies
- Assessing developments in cloud technologies
- Assessing the technological capabilities of quantum computing
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Jeremy Balkin, Global Head of Innovation & Corporate Development, J.P. Morgan (TBC) |
4:25- 5:00
CBDC, STABLECOINS AND DIGITAL ASSETS
Reviewing which firms will be driving CBDC adoption and who CBDCs will be initially made available to in the US
- Incorporating digital assets into the online digital experience
- Anticipating regulatory expectations on digital assets
- Understanding how stablecoins and CBDC would enter the digital assets space
- Understanding new risks introduced with stablecoins and CBDC
- Reviewing privacy concerns of using CBDC
- Transfer of CBDC ownership across borders
- Tracking the ownership and also the usage of a digital currency across users
- Impact of CBDC on monetary policies for countries
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Sunil Challa, Managing Director, Global Head of Payments Architecture and Strategic Solutions, Group CTO, Credit Suisse |
5:00- 5:35
BLOCKCHAIN
Leveraging blockchain technology to build new market infrastructure
- Reviewing the use cases of blockchain technology within financial institutions
- Use of blockchain to enhance real time settlement between businesses
- Need for regulatory clarity on blockchain use within firms
- Lack of maturity of blockchain and the challenges it poses
- Working with regulators to define right roadmap and adherence
- Incorporating risk and compliance to protect client
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Thomas Sullivan, Managing Director, Societe General |
5:35-5:45
Chair’s closing remarks
5:45
End of day one and networking drinks reception
9:00- 9:45
REAL-TIME PAYMENTS – PANEL DISCUSSION
Anticipating how the real-time payments landscape will continue to grow over the next year
- Shifting real-time payments out of siloed applications and viewing holistically
- Complexities of real time payments across jurisdictions
- Digitizing and automating treasury operations to enhance real-time payments
- Challenges and opportunities with the increased use of real-time payments
- Collaboration with European firms to enhance real time payments
- Ensuring risk controls are in place for real-time payments
- Operational risk of keeping up with real-time payments
- Preventing heightened fraud risk due to shortened life cycle of real-time payments
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Allan Rayson, EVP, CTO, Chief Innovation Officer, Encore Bank |
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Barry Baird, Head of Payment, TD AMCB, TD Bank |
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Jim Maimone, SVP, Senior Enterprise Payments Platform Product Manager, Citizens Bank |
9:45- 10:20
TREASURY
Reviewing how technology has become an enabler to fully digitize treasury operations
- Understanding how digitized treasury operations can enhance liquidity management
- Leveraging real-time payments to enhance a customer journey
- Importance of partnering with the right technology partner
- Demand for IT capacity for integration
- Leveraging technology to enhance connectivity of treasury departments globally
- Importance of creating a central data lake used for multiple functions
- Improving efficiencies from a treasury perspective through digitalization
- Ability to integrate granular treasury data into different systems
10:20-10:50
Morning refreshment break and networking
10:50- 11:25
CUSTOMER EXPERIENCE
Enhancing customer experience to compete with digital banks and big tech organizations
- Addressing how AI can assist with improving a customers experience
- Requirements on data and technology to provide a seamless experience
- Enhancing the front and back end process to improve the customers experience
- Breaking the cycle of customer relationship fragmentation
- Improving customer’s experience with increased partnership with non-financial services
- Using intelligent targeting to better understand and anticipate the customers need
- Overcoming pushback from senior leadership in CX funding and buy in
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Sean Albertson Head of Client Experience Measurement & Analytics, Charles Schwab |
11:25- 12:00
USER EXPERIENCE & CUSTOMER JOURNEY
Improving the customer onboarding process and removing any unnecessary friction
- Enhancing user experience across different providers
- Understanding how internal silos can limits seamless customer journey
- Cost to create and improve digital experiences
- Ensuring customer data privacy is adhered to on your platform
- Blending digital and in-person channels to enhance the user experience
- Crafting a seamless digital journey based on core experiences
- Reliance on data and infrastructure for an efficient digital journey
- Use of middleware to improve digital experiences
- Understanding various customer behavior to enhance a customers journey
- Managing a lack of tolerance from customers
- Enhancing experience through using journey mapping and UX analytics
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Amresh Mathur, Head of Digital Acquisitions and Customer Experience, Citizens |
12:00- 12:35
PERSONALIZATION
Leveraging digital platforms to better personalize and offer products in a more efficient way
- Understanding individuals’ behavior in order to tailor unique services
- Security concerns of having increased data for personalization
- Use of generative AI to enhance personalization
- Enhancing data use to better personalize products
- Personalization competitions with BigTech company’s such as Amazon or Netflix
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John Stewart, Global Head of Commercialization, Bank of America |
12:35-1:35
Lunch break and networking
1:35- 2:20
DATA – PANEL DISCUSSION
Leveraging accurate data for a deeper insight on merchants, consumers and customers
- Use of data to understand and improve a customer’s experience
- Leveraging use of real-time data to enhance a banks strategy
- Ensuring customer/client data is effectively protected
- Re-engineering systems to improve data management
- Assessing how AI and technology can enhance the management of data
- Technology advancements dependent on accurate data
- Connecting data systems together in order to view it holistically
- Importance of developing a harmonized data platform
- Understanding business processes and overlaying different types of data
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Fiona J Deroo, Managing Director, Global Head of Product Launch & Commercialization Groups, Bank of America |
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Alethea Avatara, SVP, Product & Business Transformation, Wells Fargo |
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Matthaeus Sielecki, Co-Head, Merchant Solutions, Deutsche Bank |
2:20- 2:55
FRAUD & CYBER SECURITY
Staying ahead of fraudsters in a digitally enhanced environment
- Anticipating increased risk for digitally transformed banks
- Utilizing institutional knowledge to better understand and mitigate fraud risks
- Understanding how fraudsters overcome compliance protocols in place
- Increased mobile use and the potential fraud risks associated with this
- Monitoring customer behavior to anticipate fraudulent behavior
- Ensuring identity of the people you are doing business with
- Ensuring risk controls are in place for enhanced digital systems security
- Preventing reputational risk with sufficient cyber security controls
- Combatting the increase of cyber and ransomware attacks
- Enhancing cyber protection on digital and mobile banking apps
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Jonas Vernon Ng, COO Laurel Road, a division of KeyBank, KeyBank |
2:55-3:25
Afternoon refreshment break and networking
3:25- 4:00
HOLLISTIC RISK MANAGEMENT
Managingchanging nature of riskin digital environments and how risk management needs to evolve
- Overview of traditional risk management approaches
- How does this need to be adapted?
- Regulatory and customer response to evolving risks
- Amplification of risk as a result of the power of social media
- Transformation levers for modernizing your risk management process
- Understanding what a robust risk management program could look like
- Key challenges and best practice
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Rahul Agarwal, SVP, Product Management, Wells Fargo
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4:00- 4:35
VOLATILE MARKETS
Understanding how recent bank failures impact the evolution of digital banking and customer trust
- How are volatile markets going to shake up and change the fintech landscape in a down market
- Assessing how the downfall of SVB has impacted customer loyalty
- Ensuring resilience and stability in volatile times
- Effectively managing rates and creating new products to attract new depositors
- Ensuring customer confidence throughout volatile markets
- How can digital banks adapt the client experience in a volatile interest rate environment
- Impact of mergers and acquisitions on clients and their experience
- Overcoming reputational implications of recent banking failures
- Digital banks competing with traditional firms in a down environment
4:35-4:45
Chair’s closing remarks
4:45
End of Congress
Speakers
Sean Albertson
Head of Client Experience Measurement & Analytics
Charles Schwab
Dr. John Rares Almasan
Senior Managing Director, Head of ClienTech and AI
TIAA
Rahul Agarwal
SVP, Product Management
Wells Fargo
Alethea Avatara
SVP, Product & Business Transformation
Wells Fargo
Barry Baird
Head of Payment, TD AMCB
TD Bank
Jeremy Balkin
Global Head of Innovation & Corporate Development
J.P. Morgan (TBC)
Sunil Challa
Managing Director, Global Head of Payments Architecture and Strategic Solutions, Group CTO
Credit Suisse
Fiona J Deroo
Managing Director, Global head of Product Launch & Commercialization Groups
Bank of America
Rohan Doctor
Managing Director
Goldman Sachs
Lottie Fordham
US Head of Strategy Initiatives
HSBC (TBC)
Jim Maimone
SVP, Senior Enterprise Payments Platform Product Manager
Citizens Bank
Amresh Mathur
Head of Digital Acquisitions and Customer Experience
Citizens
Benjamin Maxim
Chief Digital Strategy & Innovation Officer
MSU Federal Credit Union
Miguel Navarro
SVP, Business Technology Executive – Conversational AI Enterprise Delivery
KeyBank
Curt Queyrouze
President
Coastal Bank, Coastal Financial Corporation
Allan Rayson
EVP, CTO, Chief Innovation Officer,
Encore Bank
Matthaeus Sielecki
Co-Head, Merchant Solutions,
Deutsche Bank
John Stewart
Global Head of Commercialization
Bank of America
Rodrigo Suarez
Chief Banking & innovation Officer
Piermont Bank
Thomas Sullivan
Managing Director
Societe General
Jonas Vernon Ng
COO Laurel Road, a division of KeyBank
KeyBank
Stan Yakoff
Head of Americas Supervision
Citadel Securities
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Co-sponsor
Content and media partners
Venue & FAQs
New York City Bar
42 West 44th Street
New York
NY 10036
There is no accommodation available at the venue, however there are plenty of hotels available nearby.
Frequently Asked Questions
Can I share my thought leadership at Digital Banking USA?
Will there be opportunities to network with other attendees?
- Breakfast, lunch and refreshment breaks
- Drinks reception at the end of day-1
- Q&As, panel discussions, and audience participation technology
What is included within the registration fee?
Where can I find the Congress documentation and speaker presentations?
* Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.
Will breakfast, lunch and refreshment be provided?
Are there any rules on dress code?
Register
Register for Digital Banking USA today and join the likes of 150+ industry professionals and subject matter experts looking to engage in meaningful conversation and discuss the latest industry developments, challenges, and trends.
Register now and take advantage of our Launch rate special. Offer ends June 23
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