Why should you attend?

Join us in November for our first Customer Experience Europe Summit.

Following positive feedback from our inaugural event that took place in NYC in 2022, Customer Experience Europe makes it debut on this side of the Atlantic! Don’t miss this opportunity to come together with likeminded industry professionals looking to learn from industry front-runners how to exceed and create a positive experience for your customers.

The full agenda and speaker line-up for 2023 will be launching soon. Register below for updates and be the first to find out when more information becomes available.

Key highlights

  • CUSTOMER EXPERIENCE & BEHAVIOR:
    Understanding the evolution of customer expectations and behavior and how to balance convenience with security
  • DIGITIZATION & DIGITAL BANKING:
    Creating a more holistic end to end journey for customers through digitization transformation
  • METAVERSE OPPORTUNITIES:
    Addressing the implications and opportunities of the metaverse across financial services.
  • AI & MACHINE LEARNING:
    Understanding regulatory requirements for AI and machine learning and how it can help enhance customer experience
  • OPEN BANKING:
    Reviewing the opportunities of open banking and how it can enhance customer experience through APIs
  • PAYMENTS:
    Assessing digital payment methods and the movement towards to a real time payment environment
  • DATA:
    Streamlining a digital environment with the use of data insights and analytic capabilities
  • FINTECH & MICROSERVICES:
    Leveraging the integration of fintech and microservices to provide a seamless consumer experience

Hear from subject matter experts and industry front-runners

An engaging and interactive agenda across 2-days

Participate in a comprehensive exploration of the topics at hand via presentations, panel discussions, and live Q&As to facilitate learning and engagement.

Subject matter experts and highly-regarded practitioner speakers

Our line-up of 30+ knowledgeable and experienced practitioners speakers bring the highest standard within the industry, offering fresh perspectives and insights for you to return to your department with.

7+ hours of available networking opportunities

Continue conversations from inside the auditorium over coffee, lunch, and at our complimentary drinks reception. Make meaningful career-long industry connections to use to your professional advantage.

Key speakers

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Tibor Bartels
Head of Transaction Services Americas
ING

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Anish Shah
Managing Director, Head of Product and Digital
BNY Mellon

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Richard Booth
Senior Director, Blockchain & Digital Asset Banking
Western Alliance Bank

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Alex Yang
Director, Connected Banking
Bank of America

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Jonas Vernon Ng
COO Laurel Road, a division of KeyBank
KeyBank

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Matthaeus Sielecki (PhD)
Cash Management Solutions Director
Deutsche Bank

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Allan Rayson
EVP, CTO, Chief Innovation Officer
Encore Bank

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John Stewart
Global Head of Commercialization
Bank of America

Session previews and related insights

Get an insight of what to expect from the Summit with our past and present speaker session previews.

Effectively managing expanded model inventories

Effectively managing expanded model inventories Konstantina Armata, Senior Modelling expert, former Group Head of Model Risk Management, Barclays Below is an insight into what can be expected from Konstantina's session at Risk EMEA 2023 {{ vc_btn: title=Find+out+more+about+Risk+EMEA+2023&style=outline-custom&outline_custom_color=%23001c64&outline_custom_hover_background=%23001c64&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Frisk-emea%252F%7Ctarget%3A_blank }} The views and opinions expressed in this article are those of the thought leader as an individual, and are

Top of mind for a CRO: A holistic view of risk

Top of mind for a CRO: A holistic view of risk Melissa Sexton, Chief Risk Officer, BNY Mellon Wealth Management Below is an insight into what can be expected from Melissa's keynote session at Risk Americas 2023. {{ vc_btn: title=Find+out+more+about+Risk+Americas&style=outline-custom&outline_custom_color=%23d51224&outline_custom_hover_background=%23d51224&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Frisk-americas%252F }} The views and opinions expressed in this article are those of he thought leader

Collaboration of three lines of defense for effective oversight and validation of model risk

Collaboration of three lines of defense for effective oversight and validation of model risk Kerri Anderson, Assistant Director of Model Risk Management, Northwestern Mutual Below is an insight into what can be expected from Kerri's session at Advanced Model Risk USA 2023. {{ vc_btn: title=Find+out+more+about+Advanced+Model+Risk+USA&style=outline-custom&outline_custom_color=%23d51224&outline_custom_hover_background=%23d51224&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fadvanced-model-risk%252F }} The views and opinions expressed in this article are

Collaboration of three lines of defense for effective oversight and validation of model risk

Collaboration of three lines of defense for effective oversight and validation of model risk Shawn Tumanov, Director, Data and Analytics (AI/ML/RPA) Governance, BMO Financial Below is an insight into what can be expected from Shaun's session at Advanced Model Risk USA 2023. {{ vc_btn: title=Find+out+more+about+Advanced+Model+Risk+USA&style=outline-custom&outline_custom_color=%23d51224&outline_custom_hover_background=%23d51224&outline_custom_hover_text=%23ffffff&link=url%3Ahttps%253A%252F%252Fwww.cefpro.com%252Fforthcoming-events%252Fadvanced-model-risk%252F }} The views and opinions expressed in this article are

Sponsors

Co-sponsor

Content and media partners

Speakers from our 2022 USA Congress

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Jonathan Alloy
Vice President, Design Thinking
Credit Suisse

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Tibor Bartels
Head of Transaction Services Americas
ING

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Richard Booth
Senior Director, Blockchain & Digital Asset Banking
Western Alliance Bank

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Stephen Gannon
Partner
Davis Wright Tremaine LLP

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Avi Greenfield
VP of Product Management, CXM
Quadient

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Abhishek Kodi
VP, Principal Business Architect (AI/ML)
BNY Mellon 

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Konstantin Konstantinovsky
Senior Vice President
IDB Bank

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Michael Ivie
Managing Partner, Head of Financial Services Consulting
Phyton Consulting

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Jim Maimone
SVP, Payments Solutions Consultant
Citizens Bank

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Mayank Mishra
former Managing Director, Global Head Digital Channels
Citi

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Kristen Mountford
Executive Director, Private Bank Digital
JP Morgan Chase

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Saurav Mukherjee
Vice President, Corporate Treasury
Goldman Sachs

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Miguel Navarro
Executive Technology Leader and Patented Inventor

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Curt Queyrouze
President
Coastal Bank, Coastal Financial Corporation

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Allan Rayson
EVP, CTO, Chief Innovation Officer
Encore Bank

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Joe Rodriguez
Managing Director, Financial Services
Cloudera

Anish-Shah-1-120x120

Anish Shah
Managing Director, Head of Product and Digital
BNY Mellon

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Matthaeus Sielecki (PhD),
Cash Management Solutions Director
Deutsche Bank

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John Stewart
Global Head of Commercialization
Bank of America

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Jonas Vernon Ng
COO Laurel Road, a division of KeyBank
KeyBank

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Marika Vilen
Senior Vice President, Platform Commercialization, Global Identity and Fraud
Experian

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Fulco Werner
Director Transaction Services
ING

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Alex Yang
Director, Connected Banking
Bank of America

Sponsors

Co-sponsor

Content and media partners

Venue & FAQs

Venue information currently unavailable. Register for updates and be the first to be notified when more information becomes available.

Frequently Asked Questions

Can I share my thought leadership at Customer Experience Europe?

CeFPro are happy to discuss speaking opportunities at the Customer Experience Europe Summit. For further information on this please contact production@cefpro.com if you are from a financial institution / sales@cefpro.com if you are an information/service provider or call us on +1 888 677 7007.

Will there be opportunities to network with other attendees?

There are ample opportunities for networking and interaction throughout the Summit, such as:

  • Breakfast, lunch and refreshment breaks
  • Drinks reception at the end of day-1
  • Q&As, panel discussions, and audience participation technology

What is included within the registration fee?

Registration includes breakfast, refreshment breaks, lunches, the drinks reception at the end of day-1, full access to the sessions and exhibition area. Presentations from the sessions are also available via our post-event website, available on CeFPro Connect under Course Materials once the Summit has taken place.

Where can I find the Summit documentation and speaker presentations?

All registered attendees will receive an email with access to documentation and speaker presentations after the Congress*. We will work with our presenters to include as many presentations as possible on our App during the Congress.

* Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.

Will breakfast, lunch and refreshment be provided?

Yes. As with all of our events, the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.

Are there any rules on dress code?

Business attire is requested. The Summit is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.

Register

Register for Customer Experience Europe today and join the likes of 150+ industry professionals and subject matter experts looking to engage in meaningful conversation and discuss the latest industry developments, challenges, and trends.

Register before the agenda goes live to take advantage of our lowest price pre-agenda rate.

Don’t miss out, we only have a limited number of tickets available before prices will increase.

Need assistance with your registration? Get in touch with us via email below, or call us on +44 (0)207 164 6582.

Pre-agenda rate

Representing a financial institution or government body
£499*

E.g. Bank, Insurance company, Asset manager, Regulator

Representing an information or service provider
£1299*

E.g. Consultant, Vendor, Executive search firm, Law firm

*VAT not included.
To qualify for the preferential rates above, registration must be received by the close of business of the specific end date for each rate. Payment can be made at the time of registering, or up to a week after an invoice has been sent. CeFPro reserves the right to increase rates should payment be delayed significantly. Should a delegate register at a rate that is inaccurate, CeFPro reserves the right to issue an additional invoice for the outstanding amount.