New Generation Operational Risk: Europe

The evolution of operational risk including resilience, cyber and future trends

New Generation Operational Risk Europe

10-11 March, 2020 | London | The Tower Hotel

OPERATIONAL RESILIENCE
Bank of England
case study

NON-FINANCIAL RISK
Creating a holistic view
of non-financial risk

CLIMATE CHANGE
Incorporating climate change scenarios into planning and frameworks

CULTURE & CONDUCT
Implementing a risk culture to drive a positive conduct agenda

OPERATIONAL RISK FRAMEWORKS

THIRD PARTY RISK
Increasing resilience and governance on outsourced activity

FRAUD & AML
Reviewing increased vulnerabilities including fraud and AML risks

LINES OF DEFENCE
Integration of risk management into decision making

THE FUTURE OF OPERATIONAL RISK

CYBER RISK
Exploring evolving threats and effective response planning

AI & MACHINE LEARNING
Use cases for AI and machine learning in operational risk

CLOUD
Understanding security and risks associated with cloud

Mark Cooke Photo 2018

Mark Cooke
Global Head of Operational Risk
HSBC

Sophie DUpre

Sophie Dupre-Echeverria
Chief Risk Officer
Gulf International Bank

Soren

Søren Agergaard Andersen
Chief Risk Officer
Nordea Asset Management

andrew copy

Andrew Brodie
Global Head of Front Office Conduct Surveillance
BNP Paribas

Libby

Libby Denchfield
Global Head of Strategy & Change, Information & Cyber Security Risk Function
Standard Chartered Bank

Tony CHidwick

Tony Chidwick
MD, Head of Operational Risk, BX
Barclays

Leslie Perry Coombs

Leslie Perry Coombs
IB C&ORC Head of Conduct Risk Framework
UBS

Sucharita

Sucharita Banerjee Lodha
AD Operational Risk, Enterprise Risk Management
AIG

Angela

Angela Johnson
Head of Security, Risk and Compliance for the Public Cloud
Deutsche Bank

Emma Mansfield

Emma Mansfield
Head of Operational Resilience
Bank of Ireland

CAN YOUR ORGANISATION CONTRIBUTE?

Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact sales@cefpro.com or call us on +44 (0) 207 164 6582 where a member of the team will be happy to tailor the right package for you.

8:00 Registration and breakfast

8:50 Chair’s opening remarks

CHANGE MANAGEMENT – PANEL DISCUSSION
9:00 Building strategies for quick change management amongst global political uncertainty

  • Preparing for change: Reviewing all scenarios and outcomes
  • Flexibility of operating models
  • Building strategies for quick change management
  • Operational execution
  • Regulatory landscape and expectations for Brexit
    • How EU laws will be transposed into UK law
  • Geopolitical risks: Safety and soundness in an uncertain world
  • Disruption and business implications

Libby Denchfield, Global Head of Strategy & Change, Information & Cyber Security Risk Function, Standard Chartered Bank
Jane Woodcock, Senior Inspector, Central Bank of Ireland
Shahid Hussain, Senior Risk Officer, EBRD

NON-FINANCIAL RISK
09:45 Broadening the scope to identify risks across portfolios for a holistic view of non-financial risks

  • Addressing non-financial risks for the board
  • Increasing relevance by looking across the board
  • Using for business continuity management
  • Coordinating departments to manage risks
  • Creating a common taxonomy across the industry
  • Connected data across departments
  • Identifying risks and correlations across portfolios
  • Connecting BCM and settlement risk

Mark Cooke, Global Head of Operational Risk, HSBC

10:25 Morning refreshment break and networking

OPERATIONAL RESILIENCE
10:55 Gaining an update and perspective on operational resilience from the Bank of England

  • Current progress
  • Challenges for operational resilience
  • Cyber risk and technologies
  • Business services and third parties

Paul Williams, Senior Technical Advisor, Bank of England

RESILIENCE CONTINUED
11:30 Operational Resilience: Joining the dots and breaking down silos

  • The components of Operational Resilience
  • The need to join the dots across traditionally linear and siloed functions
  • The need to break down Risk discipline solos and business unit silos
  • Giving an overall message to the Board as how resilient we are

Sam Lee, Head of Operational Risk, SMBCE

12:05 Lunch break and networking

THIRD PARTY RISK
1:05 Ensuring effective oversight of outsourced activity and governance across the supply chain

  • PRA and ECB guidelines for managing outsourcing
  • Oversight, due diligence and governance processes across the supply chain
  • Gaining an industry wide view of suppliers
  • Minimising duplication of questions to suppliers
  • Keeping outsourcing frameworks relevant to changes in market and environment
  • Defining critical business service
    • Delivering critical business, resources and location
    • Determining minimum recovery time
  • Interconnectivity of systems and feasibility of recovering elements

Amit Lakhani, Global Head of IT and Third Party Risk Management, BNP Paribas

CYBER RISK
1:40 Assessing the cyber risk landscape and understanding business impacts to take action

  • GDPR fines with security breaches
    • Ensuring quality internal controls to demonstrate compliance and minimise fines
  • Assessing to include in capital adequacy calculations and assessments
  • Quantifying the risk across the range of cyber-attacks possible
  • Reducing cyber threat impact on strategic planning and business
  • Top down approach to protect the institution and respond quickly
  • Gaining top floor engagement in response planning across the institution

BUILDING A FINTECH
2:15 FinTech Case study: Challenges, opportunities and how to embed effective risk management

Lewis Cox, Chief Risk Officer, Confidential Initiative

2:50 Afternoon refreshment break and networking

CULTURE & CONDUCT
3:20 Implementing a risk culture to drive a positive conduct agenda

Krishna Kant, Head of Risk & Compliance, Canara Bank

CONDUCT & CULTURE CONTINUED – PANEL DISCUSSION
3:55 Further discussing the fostering of culture to drive positive conduct

  • Culture and operational risk
  • Evolution of conduct risk frameworks
  • Non-financial risk conduct
  • Changes to measurement of culture
  • Training and detection to keep the programme fresh
  • Miss-selling and business conduct scandals

Leslie Perry Coombs, IB C&ORC Head of Conduct Risk Framework, UBS
Sucharita Banerjee Lodha, AD Operational Risk, Enterprise Risk Management, AIG
David Marshall, Associate Director, UK Compliance, NIBC Bank NV
Andrew Brodie, Global Head of Front Office Conduct Surveillance, BNP Paribas

CLOSING KEYNOTE – COMPLIANCE
4:40 Exploring the relationship between risk and compliance including collaborations and benefits to the business

  • Understanding each other/building relationships
  • Examples of how to enhance collaboration
  • Operational efficiency and improvements to business
  • Future outlook

Søren Agergaard Andersen, Chief Risk Officer, Nordea Asset Management

5:15 Chair’s closing remarks

5:25 End of day one & networking drinks reception

8:15 Registration and breakfast

8:50 Chair’s opening remarks

NFR SURVEY RESULTS – PANEL DISCUSSION
9:00 Key highlights from the global Non-Financial Risk (NFR) Leader’s survey
An informative panel discussion revealing the critical results of CeFPro’s 800+ end-user survey with audience interaction and voting during the session

Key findings from CeFPro’s global survey of non-financial risk professionals
Top 3 critical non-financial risks
Key non-financial risk challenges for 2020
Interactive polls and comparison with CeFPro’s findings

Mariana Gomez de la Villa, Distributed Ledger Technology Program Director, ING / CeFPro NFR Advisory Board
Gary Savill, Head of Risk, Saga Services / CeFPro NFR Advisory Board
Sean Miles, Head of Risk & Resilience, Pay.UK / CeFPro NFR Advisory Board

CLIMATE CHANGE
09:50 Putting climate change into current scenario planning frameworks and reviewing impacts

FCA and PRA requirements for short and long term plans
Considerations, approaches and business areas included
Seeing as a risk broader than credit risk
Creating scenarios with longer time horizons
Plugging scenarios into ongoing business planning
Strengthening sustainable investments
Impact on customer credit worthiness and business model
Changes to business plan, model and product range

Sophie Dupre-Echeverria, Chief Risk Officer, Gulf International Bank

10:30 Morning refreshment break and networking

Stream One:
OPERATIONAL RISK FRAMEWORKS

LINES OF DEFENCE – PANEL DISCUSSION
11:00 Consolidation across lines of defence and integration of risk management into strategic decision making

  • Merging compliance and risk functions
  • Automation of 1st line controls and impact of technology on 3 LoD models
  • Measuring performance with controls
  • Distinguishing between good action and good control
  • Maintaining independence of 2nd line
  • Focus on measuring techniques and critical points requiring intervention
  • Quantitative analysis of data against risk tolerances

Sophie Rutherford, EMEA, Head of Operational Risk, State Street
Shahid Hussain, Senior Risk Officer, EBRD
Ben Jeary,
Director of Operational Risk, Citi

Stream Two:
THE FUTURE OF OPERATIONAL RISK

RESILIENCE – PANEL DISCUSSION
11:00 Developing a consistent business continuity and resolution plan to support operational resilience

  • Recovery and resolution expectations on the business
  • Developing impact tolerances and metrics around operational resilience
  • Impact of technology on resilience
  • Demonstrating business resilience, IT resilience and IT stability
  • Resiliency on systems to manage continuity plans
  • Contingency plans for unforeseen events
  • Focus on servicing end user

Tony Chidwick, MD, Head of Operational Risk, BX, Barclays
Emma Mansfield, Head of Operational Resilience, Bank of Ireland

FRAUD AND AML
11:50 Reviewing the increased fraud and AML risks with innovation increased vulnerabilities

  • Revised industry standards for authorised push payments
  • Assigning liability for losses to customers
  • Technical fraud emergence with increased FinTech and digital players
  • Keeping ahead of changes
  • Liability piece within contingency reimbursement model

BLOCKCHAIN
11:50 Implementing Blockchain and distributed ledger technology and using as a business advantage

  • Potential risk reduction with successful implementation
  • Eliminating fraud and money laundering
    • Distributed journals minimising ability to launder money
  • Positioning in the banking revolution: What part does Blockchain play?
  • Tool and software requirements to build functionality
  • Threat of blockchain to banks and financial services
    • Disruption to the industry with distributed ledgers
  • Latest developments in payment methods using Blockchain

Mariana Gomez de la Villa, Distributed Ledger Technology Program Director, ING

12:30 Lunch break and networking

STRESS TESTING
1:30 Regulatory expectations of stress testing operational risk and methodology approaches

  • Correlating operational risk losses with economic factors
  • Regulatory guidance on expectations
  • Industry benchmarking and best practice
  • Increasing capital and reserves
  • Ambiguity of regulatory expectations
  • Applying stress factors to calculated problem and losses
  • Making scenarios count and ensuring they are influential
  • Determining industry wide scenarios and threats

CYBER RISK
1:30 Assessing evolving threat and attack factors for effective response planning and assessing the impact on the bank

  • Vulnerability scans and tests
    • Ensuring constant vigilance to identify weaknesses
  • IT governance frameworks to provide the full picture
    • Implementing processes to react efficiently
  • Reviewing root cause possibilities and managing number of risks
    • Physical impact and disruption to operations
  • Operational risk driving mitigation and response planning
    • Enterprise view on response plans and advising corporates and business units
  • Challenges for IT security with complex infrastructure
  • Managing legacy systems and integration with digital interfaces

SMCR
2:10 Reviewing impact and changes as senior managers and certification regime becomes fully embedded

  • Increasing awareness of personal responsibility and accountability
  • Impact on the risk landscape
  • Degree of value from 2nd line controls
  • Degree SMCR is shifting expectations of second line
  • How 2nd line can deliver value to enable SMCR

Paul Gallagher, Life and Pension Risk Director, Royal London

CYBER SECURITY
2:10 Regulatory case study: Lessons learned from TIBER testing and cross Jurisdictional testing between CBEST and TIBER

Jane Woodcock, Senior Inspector, Central Bank of Ireland

THIRD PARTY RISK – PANEL DISCUSSION
2:50 Minimising concentration risk with increased reliance on outsourced activity

  • Categorising third parties to identify critical ones and target resources
  • Viewing suppliers from a systemic view
  • Onboarding and offboarding of critical suppliers
  • Increasing geopolitical risk offshoring to different jurisdictions
  • Concentration risk of skills, geographies and suppliers
  • Training with vendors internal processes for effective performance monitoring

Sucharita Banerjee Lodha, AD Operational Risk, Enterprise Risk Management, AIG
Priscilla Lutalo, Director, Internal Audit, Credit Suisse
Jerry Holmes,
Head of Operational Risk, The Coventry Building Society

AI AND MACHINE LEARNING – PANEL DISCUSSION
2:50 Use cases for AI and machine learning in operational risk: Understanding the benefits and long-term justifications

  • Ensuring implementation is conducted with full integrity
  • Understanding operational risks associated with new technologies
    • Quantifying and assessing the risk
  • Customer servicing opportunities and call centre reductions
  • Behavioural data: data gathering approaches on customers to develop profiles
    • Targeting products and services based on behavioural data
  • Risk as a service: Automating RCSA to identify unknowns
  • Changing culture to be more technology driven and increase efficiency
  • Minimising bias in output and managing conduct risk

Dimitris Bartzilas, Head of Operational Risk Capital, Credit Suisse
Joanna Keith, Operational Risk Director, HSBC

3:30 Afternoon refreshment break and networking

RISK APPETITE
4:00 Embedding risk appetite into processes and linking to decision making

  • Cascading risk appetite and strategic responses
  • Incorporating with culture and driving decision making
  • Culture and maturity
  • Using to enable the business
  • Organisational culture driving conduct risk, risk appetite and compliance

CLOUD
4:00 Ensuring security and understanding risks associated with increased use of cloud

  • Security risk and compliance
  • Data and GDPR compliance
  • Concentration risk
  • Risk types to onboard cloud providers
  • Implications of getting things wrong
    • Data exposure and reputational impact
  • Processes, systems and culture

Angela Johnson, Head of Security, Risk and Compliance for the Public Cloud, Deutsche Bank

RCSA
4:40 Using RCSA processes to further enhance risk identification

  • Identification of operational risks
  • Industry approaches to get the most out of the process
  • Approaches to understand risk profile
  • Reporting techniques
    • Turning into something useful and meaningful for the Board

Gary Savill, Head of Risk, Saga Services

DATA AND PRIVACY
4:40 Managing increased data usage and requirements whilst ensuring compliance to privacy regulations

  • Risks of data integrity and reporting data
  • Privacy and GDPR
  • Global alignment of data privacy requirements
  • BA and Marriott fines
  • Ensuring effective controls to mitigate the risk
  • Security and control of third parties

5:20 Chair’s closing remarks & end of Summit

Soren

Søren Agergaard Andersen
Chief Risk Officer
Nordea Asset Management

Biography

Søren Agergaard Andersen is the Chief Risk Officer for Nordea Asset Management, the biggest asset manager in the Nordics with more than € 220bn AuM. Søren Agergaard Andersen is responsible for the overall 2nd line risk function, managing an international team of risk professionals in Denmark, Sweden and Luxembourg. Prior to this Søren was Head of Risk in SEB Denmark. Søren has for the past many years worked on improving the governance and risk framework, as well as the overall risk culture. Making ends meet between Regulatory requirements, Group functions, Corporate governance and Internal processes.

Sucharita

Sucharita Banerjee Lodha
AD Operational Risk, Enterprise Risk Management
AIG

Biography

Sucharita Banerjee Lodha leads the AIG General Insurance International ERM Business Resiliency, Operational Controls and Governance function for entities outside of the US and Canada. Her role includes developing pragmatic operational/ resilient risk management strategies for GII in line with local regulatory and corporate governance requirements. Sucharita joined AIG in 2014 and has held various operational risk management positions within GII supporting effective roll out of operational risk management tools and concepts within Claims, Finance, Operations and shared service centres.

Sucharita holds an MBA from London Business School and a Masters in Quality Management from Birla Institute of technology. Previous employers include TATA consultancy Services, Deloitte Consulting and American Express. Sucharita has worked in India, the UK and the US. She is an avid advocate of ‘making regulations work for you’.

Dimitris Bartzilas

Dimitris Bartzilas
Head of Operational Risk Capital
Credit Suisse

Biography

Dimitris Bartzilas will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

andrew copy

Andrew Brodie
Global Head of Front Office Conduct Survelliance
BNP Paribas

Biography

Andrew joined BNPP from the FCA in London in October 2017 as the Global Head of Front Office Conduct Surveillance.

Andrew worked at the FCA for 4 years where he was integral to the FX investigations and was the Lead Specialist on the FCA’s FX Remediation Programme, which lasted 15 months. He then managed the Wholesale Banks Supervision Sector team which, given the asset class skills of individuals within his team, was the first point of contact for large banks reporting or facing potential misconduct issues.

Prior to the FCA, Andrew had a 27 year career in the Front Office; 15 years at Citi, before time at Deutsche, Mizuho, Erste Bank, RBC and BTMU in various managerial and trading roles.

Tony CHidwick

Tony Chidwick
MD – Head of Operational Risk, BX
Barclays

Biography

Tony Chidwick is the Managing Director for Operational Risk, Barclays Services.

Tony leads a team of technical operational risk subject matter experts who deliver second line insight across Barclays by risk; this includes Cyber, Resilience, Technology, Supplier, Payments, Data, Transaction Operations etc. In addition, he is the Risk lead for oversight of Barclays Services the entity made up of circa 50,000 employees across functions and operations that support the trading entities, Barclays UK and Barclays International.

Tony has been with Barclays since 2012, prior to his current role he spent 5 years as Managing Director, Operational Risk for Barclaycard, with a team covering all of Barclaycard’s UK and International activities.
Tony has held a variety of senior risk roles across banking, insurance and private equity, joining Barclays from Aviva where he was Acting Group Operational Risk Director.

Tony is a Non-Executive of the Institute of Operational Risk, a member of the Institute of Risk Managers and a Chartered Accountant.

Mark Cooke Photo 2018

Mark Cooke
Global Head of Operational Risk
HSBC

Biography

Mark is the Group Head of Operational Risk at HSBC, having joined HSBC in 2014 from Barclays, where he was the Chief Risk Officer for the Wealth & Investment Management division. Prior to Barclays, he was at UBS Investment Bank, where he was the European Chief Operational Risk Officer and before that held various senior roles in Strategy and Operations, both in the UK and USA. He was appointed to Group General Manager in 2018.

Mark initially trained and qualified as a Chartered Accountant with Coopers & Lybrand and since 2016 has been the Chairman of ORX, the Banking and Asset Management Industry Association for Operational Risk.

Lewis Cox

Lewis Cox
Chief Risk Officer
Confidential Initiative

Biography

Lewis is the former head of the Fintech Risk function within Deutsche Bank. Lewis has held a wide range of roles across financial services ranging from Sales & Trading to Consultancy. He joined Deutsche’s Operational Risk division as the lead for FX, Rates and Derivatives before setting-up Fintech Risk 2017. His remit is to drive risk-considered innovation across concepts such as blockchain, AI, Open Banking & Cloud while interacting with regulators and experts to help form common governance in the fintech space.
Lewis is currently the Chief Risk Officer of a confidential initiative which will be announced in due course.

Libby

Libby Denchfield
Global Head of Strategy & Change, Information & Cyber Security Risk Function
Standard Chartered Bank

Biography

Libby has over 20 years’ experience in a variety of senior global banking and markets businesses, in both the first and second lines of defense. These roles have provided a unique insight and understanding of the interplay between multiple risk disciplines, including financial crime, operational, reputational, regulatory, information and cyber security, and conduct risk management.

In her current role, as Head of Strategy & Change for the Group Chief Information Security Risk Officer, she is responsible for the formulation and implementation of the CISRO strategy and managing the delivery of the change agenda across the Information & Cyber Security risk team.

Previously she was responsible for the global conduct agenda and implementing the front office supervision framework and Senior Managers’ Regime for the global financial markets business, and leading the Bank’s conduct programme to design and implement a robust conduct risk framework, embedding strong conduct management practices across all functions and businesses, and within over 65 countries in the Group, to ultimately maintain the integrity of the Bank’s brand promise and standards in the Code of Conduct.

Before joining SCB she held a number of senior roles in RBS, Goldman Sachs, Deutsche Bank, and BNP Paribas.

Libby continues to be involved in the Industry’s conduct agenda, sitting on the Heads of Conduct Risk Industry Forum, the FMSB Ethics and Conduct Sub-Committee and the Conduct Academy Advisory Board.

Sophie DUpre

Sophie Dupre-Echeverria
Chief Risk Officer
Gulf international bank

Biography

Sophie Dupre-Echeverria will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Paul-Gallagher

Paul Gallagher
Life and Pensions Risk Director
Royal London

Biography

Paul has over 30 years experience within the Financial Services industry and over 15 years experience in Life, Pensions and Asset Management Companies. He as a broad range of experience in various functions including Operations, Finance, IT and has specialised in Risk, Compliance and Audit for the last 20 years. Previous companies include Aegon, Capita, Resolution and RBS Insurance. His current role in Royal London is Life and Pensions Risk Director.”

Mariana

Mariana Gomez de la Villa
Distributed Ledger Technology Program Director
ING

Biography

Mariana Gomez de la Villa has joined ING in 2015 and is currently the Distributed Ledger Technology Program Director at ING, with overall responsibility for driving research, development and implementation of Distributed Ledger Technology as well as capitalizing on its potential in order to unlock mass-scale value.

Under Mariana’s leadership, the Blockchain program has delivered over 44 proofs of concept and 8 live pilots in collaboration with the following business areas: payments, trade finance and working capital solutions, financial markets, post-trade, bank treasury, lending, compliance and identity.

Mariana is also responsible for setting up long-term purpose and vision, including the governance of the program within ING globally. Mariana is an active leader in global consortia, outlining the Distributed Ledger Technology strategy and envisioning market landscapes.

Mariana’s accountabilities include the definition of products, services and business models, as well as foresight to business, technology, leadership communities and international stakeholders, including regulators.

Jerry

Jerry Holmes
Head of Operational Risk
The Coventry Building Society

Biography

Jerry is a Senior Operational Risk, IT Audit and IT Infrastructure Manager with over 30 years financial industry experience at firms such as Abbey National, UBS and The Coventry Building Society. Having lead and developed teams in all 3 line of defence, Jerry is experienced in defining and delivering practical solutions to meet the expectations of a broad range of internal and external stakeholders. With a current focus on enhancing operational risk management practices to meet the changing regulatory environment, while supporting member focused business development and technology change.

Shahid

Shahid Hussain
Senior Risk Officer
EBRD (European bank for reconstruction and development)

Biography

Shahid Hussain is a senior risk officer at the European Bank for Reconstruction and Development (EBRD), responsible for overseeing the Bank’s operational risk management framework, its design, use and embedding. This also includes overseeing the day-to-day management practices such as the collection and analysis of key risks, control issues, incidents data, system, training and reporting.

Shahid has an MSc in Finance and Economics, with over 15 years of operational risk management experience within the financial industry stretching across Asset Management, Investment and Development Banks.

man

Ben Jeary
Director of Operational Risk
Citi

Biography

Ben Jeary will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Angela

Angela Johnson
Head of Security, Risk and Compliance for the Public Cloud
Deutsche Bank

Biography

Angela is in Deutsche Bank’s Cloud Centre of Excellence. Within this team she is the head of Security, Risk and Compliance. She is responsible for managing all security, risk and compliance with respect to the cloud.
At Deutsche Bank, Angela has led teams including Anti-Financial Crime Technology Analytics and Data Quality Colleague Rollout.
Before joining Deutsche Bank, Angela worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and advisory programmes. Angela started her career at IBM in Australia working as a developer, tester, designer and then business analyst and project manager.
Angela has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and Computer Science from the University of Melbourne, Australia.
Angela is on the board of the London Women’s Forum and the Serpentine Swimming Club.

Krishna Kant

Krishna Kant
Head of Risk & Compliance
Canara Bank, London

Biography

Krishna is a career banker with Canara Bank, a premier Indian state-owned bank. Currently holding compliance oversight role (SMF 16) approved by the UK regulators. He is a member of the Compliance Committee of Association of Foreign Banks, London. Plus chair of CBUK AML Committee and Risk Management & Compliance Committee. Krishna has expertise in regulatory change management and horizon scanning and diving the process of remediation under handling the s.166 review. His skills include Identifying potential areas of compliance vulnerability and developing remedial systems and controls. Drafting all policies and procedures including AML, Compliance and Risk Management. Setting up TLOD model and heading the second line function and establishing governance and risk framework.

woman

Joanna Keith
Operational Risk Director
HSBC

Biography

Joanna Keith will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Amit

Amit Lakhani
Global Head of IT and Third Party Risk Management
BNP Paribas

Biography

Amit Lakhani will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Priscilla Lutalo

Priscilla Lutalo
Director, Internal Audit
Credit Suisse

Biography

Priscilla Lutalo will be presenting at the New Generation Operational Risk Management Summit 2020

Sam Lee

Sam Lee
Head of Operational Risk
SMBCE

Biography

Sam Lee will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Emma Mansfield

Emma Mansfield
Head of Operational Resileince
Bank of Ireland UK

Biography

Emma originally joined Bank of Ireland in 1998 and has built up a career across the three lines of defence, from sales to oversight, strategy to change. She is customer centric in her approach, but also remains focused on the needs of the business, demands of the regulators and desires of the individuals.

In her current role as Head of Operational Resilience, she is accountable for the development of Operational Resilience Strategies, Frameworks and Culture, and for overseeing incidents through to Crisis events, ensuring we are prepared for, able to respond to and learn from all opportunities.

She is passionate about identifying and harnessing talent and, as a result, has led successful teams, at all levels, within her organisation and is focused on raising diversity up the strategic and corporate agendas, so that we can grow the Leaders of the future. She is a mentor, both internally and externally, within, and outside of, the Financial Services sector.

David

David Marshall
Associate Director, UK Compliance
NIBC Bank NV

Biography

David’s career in Regulation, compliance and risk management spans three decades, including senior appointments in banking, asset management and consultancy. David has previously led investigations and remedial projects covering AML, regulatory breaches and fraud, and draws on his wide-ranging experience to manage major industry issues and challenges on a pragmatic basis.

IMG_0992 (002)

Sean Miles
Head of Risk & Resilience
Pay.UK

Biography

Sean Miles will be presenting at the forthcoming New Generation Operational Risk Europe Summit

Leslie Perry Coombs

Leslie Perry Coombs
IB C&ORC Head of Conduct Risk Framework
UBS

Biography

Leslie Perry Coombs is the C&ORC IB Head of Conduct Risk Framework at UBS. She is responsible for contributing to the design of the Conduct Risk Framework and reviewing its continued implementation and effectiveness. She has over 20 years of governance, risk management, control and internal audit experience. While originally from Chicago, Leslie moved to Amsterdam in 2006 and subsequently moved to London in July 2015 to join UBS as part of the team responsible for establishing and implementing the Global Conduct Risk Framework.

Sophie Rutherford

Sophie Rutherford
EMEA, Head of Operational Risk
State Street

Biography

Sophie Rutherford will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Gary Savill

Gary Savill
Head of Risk
Saga Services

Biography

Gary Savill is Head of Risk for SAGA Services, recently moving from AXA PPP healthcare where he was Head of Operational Risk for over 10 years. Gary been instrumental in developing and embedding the Risk Framework for AXA PPP and meeting the internal model requirements for operational risk capital under Solvency II. Gary is a Chartered Management Accountant and Specialist Member of the IRM where he holds a number of risk management qualifications. Prior to this, Gary worked in Investment Management as Deputy Head of Operations, International Director for a healthcare staffing business and spent several years working for Nestle, the global food manufacturer.

Paul Williams

Paul Williams
Senior Technical Advisor
Bank of England

Biography

Paul has over 25 years of experience in bank technology infrastructure and operational resilience, gained mainly in international investment banking. For the past four years, Paul has leveraged this formative experience to lead the Bank of England sector facing cybersecurity and operational resilience programme. In his current role he is responsible for supporting and developing operational resilience of the UK Financial Sector in collaboration with other domestic authorities. Paul is chair of several domestic and intentional committees focused on developing cyber resilience in financial services.

Jane

Jane Woodcock
Senior Inspector
Central Bank of Ireland

Biography

Jane Woodcock will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

WHY SHOULD YOU ATTEND A CEFPRO CONFERENCE? HEAR FROM PAST ATTENDEES AND SPEAKERS…

panel discussion

Panel Discussions

Interactive panel discussions are designed to include attendees by running a live Q&A throughout the session.

presentations

Presentations

Hear industry experts provide insights on range of operational risk issues, challenges and opportunities

Networking

Networking Breaks

Networking opportunities including breakfast, lunch and refreshment breaks on both days, access to all streams and sessions plus gala drinks reception to close the first day.

meet the speakers

Meet The Speakers

Continue discussions beyond the auditorium and interact with speakers and attendees after their session.

For further information please call us on +44 (0)207 164 6582 or email amy.greene@cefpro.com

Operational Resilience;
Addressing the Challenges, Pitfalls and Opportunities Across a Financial Institutional

9 March, 2020 | London | The Tower Hotel

Registration will commence at 8am, with introductions and the first session commencing at 8:45. There will be time for refreshment breaks and networking throughout the day with breakfast, refreshments and lunch provided. The Masterclass will conclude by 5:15pm.

The compact one day masterclass will cover a wide range of topics relating to operational resilience. Throughout the day hand-picked presenters will deliver their insight on the regulatory consultation, leveraging from other frameworks, systems, responsibility and accountability, automation and much more.

Speakers will include Andrew Sheen, Asim Balouch, Manoj Kulwal, Cathy Hampson, David Goodyear and Alessandro Vecci. The event will be chaired by Dr Jimi Hinchliffe, Chair of the IOR in England & Wales.

Below is a brief outline of the topics to be addressed;

Led by the Institute of Operational Risk (IOR) and guest speakers

8:00 Registration and breakfast


OVERVIEW
8:45 Exploring the origins of the regulatory focus on operational resilience including regulatory focus from the PRA/FCA CP

  • Regulatory requirements and expectations
  • Global focus of regulators
  • Managing regulatory expectations

LEVERAGING FROM OTHER FRAMEWORKS
9:15 Operational resilience framework and links to existing frameworks

  • Leveraging existing operational risk frameworks to deliver regulatory expectations
  • Risk appetite and tolerance and new requirement for impact tolerances
  • Q&A on resilience frameworks

10:15 Morning Refreshment Break


ACCOUNTABILITY
10:35 Considering the challenges across the 3LOD in delivering operational resilience

  • Challenges and issues (consistency, 3LoD and business areas)
  • SMCR – delivering regulatory expectations
  • Governance and culture challenges

BEST PRACTICE
11:35 Discussing good practice approaches

  • Observations on emerging range of good practice approaches
  • Pitfalls to avoid
  • Possible future evolution of practice

12:35 Lunch Break

RCSA
1:25 Reviewing the challenges for risk identification and assessment

  • Current industry practices
  • Key challenges to leverage the RCSA framework to deliver operational resilience
  • The role of scenarios

VENDORS
2:25 Challenges for operational resilience from vendors

  • Key challenges for resilience from vendors
  • Managing vendor risk – good practices
  • Challenges of managing diverse eco-systems under future open banking paradigm

3:25 Afternoon Refreshment Break


SYSTEMS
3:45 Exploring the possible implications and challenges for operational risk systems/ GRCs

  • Current practices in use of GRCs
  • Utilising GRCs to support resilience
  • Challenges

AUTOMATION
4:45 Discussing how automation (including of control testing) can support operational resilience

  • Application of automation – RPA, NLP, AI
  • Future developments
  • Managing the risks of new technology

5:15 Closing Remarks and End of Masterclass

Jimi Hinchliffe

Chair: Dr Jimi Hinchliffe
Chair
IOR in England & Wales

David Goodyear

David Goodyear
Managing Director
MUFG

Andrew Sheen

Andrew Sheen
IOR Member / Former Regulator

Asim Balouch

Asim Balouch
Director
PwC / IOR Member

Manok Julwal

Manoj Kulwal
Co-Founder & CRO
Risk Spotlight

Cathy Hampson

Cathy Hampson
Independent Consultant
UBS / IOR Member

Alessandro

Alessandro Vecci
Senior Partner
Genpact

Impact of innovation and using risk appetite beyond regulatory compliance

At the the New Generation Operational Risk Europe Summit in 2019, we interviewed Simon Cartlidge, Head of Risk (LGIM Retail & DC), Legal & General.

Risk Webinar: Emerging risks driven by Innovation: The operational risk journey

Webinar led by Deutsche Bank, Raiffeisen Bank, Santander and Wolters Kluwer

How will technology impact operational risk management?
.

Insights from Santander, EBRD, SAGA Services, UBL UK and UBS from the 2019 Summit

Xactium


Xactium is a cloud based GRC software provider that helps Risk Managers to transform the way that organisations value and manage their operational risk. As the central risk platform used by the FCA to supervise the market, it has also been adopted by a wide range of financial service organisations including Direct Line Group, Secure Trust Bank, Post Office Money and Leeds Building Society to name a few.

Xactium utilises embedded AI, 3D visualisation and automation to dramatically improve efficiency within the Risk Management process while also providing innovative analytics and powerful reporting tools, allowing for improved insights while enabling senior managers to priorities resources effectively. Overall the Xactium solution releases more time and resources for the risk team to help promote best practice and demonstrate the value of risk across the organisation.

Monte Carlo Plus


Complexity is inherent in operational risk. But that does not mean robust analysis of operational risk needs to be complicated. A different approach to risk was required to “translate” firms’ existing information into tractable analytics. So was born Monte Carlo Plus (mc+) to provide rapidly-deployable but sophisticated analysis of operational risks for any size of firm.

By providing an easy-to-use methodology and platform for operational risk, mc+ offers financial firms a rapid method to estimate operational risk capital requirements for ICAAP Pillar 2A and stress testing for Pillar 2B using firms’ subject-matter-expert judgment and minimal data points. Even new risk classes, such as cyber risks can be handled in analytically meaningful ways, enabling firms to judge whether insurance tranches and premiums represent value for money, so mc+ pays for itself.

Also, it is tried and tested: UK financial firms have used mc+ at all stages of the supervisory process including SREP. And, because firms can undertake sophisticated risk-based analysis simply but with a tiny learning curve, capital requirements for operational risk, including sensitivity analysis, can be calculated in a few hours, not months – a cost-efficient solution that moves firms to the next level of operational risk analysis and usability.

.

CAN YOUR ORGANISATION CONTRIBUTE?

Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact sales@cefpro.com or call us on +44 (0)20 7164 6582 where a member of the team will be happy to tailor the right package for you.

.

The Tower Hotel – Guoman, St Katherine’s Way, London, E1W 1LD

BOOK YOUR ACCOMMODATION:

We have secured a preferential rate of £179 per night inc of VAT & Breakfast for the nights of 911 March 2020. If you wish to book please use the below information:

Quote: CFPN100320

Call: +44 (0) 207 523 5063

CPD Accredited

“We are pleased to announce that our courses have been independently evaluated for Continuing Professional Development purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans”.

Can I present at the New Generation Operational Risk Europe Summit?

Yes, the Center for Financial Professionals are happy to discuss speaking opportunities at the New Generation Operational Risk Europe Summit. For further information on this please contact shannon.harris@cefpro.com or call us on +44 (0) 20 7164 6582.

Are there any rules on the dress code?

Business attire is requested. The Forum is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.

What is the cost and what is included in the registration fee?

We offer incentives for ‘early bird’ registrants of the Forum, as outlined on our pricing structure. Registration includes breakfast, refreshment breaks, lunches, the cocktail reception at the end of the day, full access to the sessions and exhibition area. Presentations from sessions are also available, subject to speaker approval.

Where can I find the Summit documentation and speaker presentations?

All registered attendees will receive an email with access to documentation and speaker presentations after the Summit* We will work with our presenters to include as many presentations as possible on our Risk Insights App during the Summit. *Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.

Will breakfast, lunch and refreshment be provided?

Yes. As with all of our events the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.

Will there be opportunities to network with other attendees?

There are ample opportunities for networking and interaction throughout the Forum, such as

  • Breakfast, lunch and refreshment breaks
  • Cocktail reception at the end of the day (Subject to confirmation)
  • Q&A, panel discussions and audience participation technology available through the Risk Insights App
I have several colleagues that would like to attend, is there a group discount?

Certainly! We are pleased to offer you a 50% discount on the third registration or provide a fifth registration for free. If you would like to register more than five colleagues please contact us on +44 (0)20 7164 6582. Please note:

  • Registrations must be made at the same time
  • Registrations must come from the organisation
  • The lowest registration will be discounted
Are there opportunities to share my thought-leadership at the New Generation Operational Risk Europe Summit?

Yes there are plenty of opportunities for the Center for Financial Professionals to share thought-leadership to the attendees of New Generation Operational Risk Europe Summit and our wider risk professionals community. At the event We can distribute your material to the attendees, offer you an exhibition booth, and provide speaking opportunities so that you may enjoy a more prominent presence at the Summit. Visit the Sponsor tab for further information or contact sales@cefpro.com / +44 (0) 207 164 6582. Risk Insights Feature your content on our Risk Insights website and supporting Risk Insights monthly newsletter. For further information please download our media pack here.

Are media partnerships available for the New Generation Operational Risk Europe Summit?

Yes. As part of a media partnership we can offer a variety of options to increase the branding and awareness of your association, company, certificate, publication or media. We are flexible with what we can offer however we usually:

  • Provide a discounted rate to attend
  • Place your logo and profile on the Summit website
  • Place your logo on the Summit brochure
  • Place your logo on promotional content where applicable
  • Distribute your media/marketing at the Summit
  • Promote through social media channels

To discuss this further please contact amygreene@cefpro.com or call +44 (0)20 7164 6582

Representing a financial institution – (E.g. Bank, Insurance company, Asset Manager, Regulator)

REGISTRATION RATES

LAUNCH RATE SPECIAL

WINTER SPECIAL

SUPER EARLY BIRD

EARLY BIRD

STANDARD RATE

Main Summit Only

£799

Registrations by 22 November
(SAVE £600)

£899

Registrations by 20 December
(SAVE £500)

£999

Registrations by 24 January
(SAVE £400)

£1,099

Registrations by 28 February
(SAVE £300)

£1,399

Registrations after 28 February

Masterclass Only

£499

Registrations by 22 November
(SAVE £300)

£499

Registrations by 20 December
(SAVE £300)

£599

Registrations by 24 January
(SAVE £200)

£699

Registrations by 28 February
(SAVE £100)

£799

Registrations after 28 February

Masterclass & Summit

£1,298

Registrations by 22 November
(SAVE £900)

£1,398

Registrations by 20 December
(SAVE £800)

£1,598

Registrations by 24 January
(SAVE £600)

£1,798

Registrations by 28 February
(SAVE £400)

£2,198

Registrations after 28 February

Representing an Information/Service Provider (Eg: Consultant, Vendor, Executive Search Firm, Law Firm)

LAUNCH RATE SPECIAL

WINTER SPECIAL

SUPER EARLY BIRD

EARLY BIRD

STANDARD RATE

Main Summit Only

£1,399

Registrations by 22 November
(SAVE £700)

£1,399

Registrations by 20 December
(SAVE £700)

£1,599

Registrations by 24 January
(SAVE £500)

£1,799

Registrations by 28 February
(SAVE £300)

£2,099

Registrations after 28 February

Masterclass Only

£499

Registrations by 22 November
(SAVE £300)

£499

Registrations by 20 December
(SAVE £300)

£599

Registrations by 24 January
(SAVE £200)

£699

Registrations by 28 February
(SAVE £100)

£799

Registrations after 28 February

Masterclass & Summit

£1,898

Registrations by 22 November
(SAVE £1,000)

£1,898

Registrations by 20 December
(SAVE £1,000)

£2,198

Registrations by 24 January
(SAVE £700)

£2,498

Registrations by 28 February
(SAVE £400)

£2,898

Registrations after 28 February

Group rates are available for 3 or more attendees from the same organisation, when registering at the same time. The current rate allows:
Every third colleague to come along for half price
OR
A fifth colleague to attend for free!

1. REGISTER BY EMAIL

Simply email us with your e-signature we will do the rest for you!

We only need your:
Full name
Job title
Company & address
Contact number

Email: amy.greene@cefpro.com

2. CONTACT US DIRECTLY

Call us on +44 (0) 20 7164 6582 or +1 888 677 7007

3. DOWNLOAD PDF REGISTRATION FORM

PLEASE NOTE: To qualify for the preferential ‘early bird’ rates, registration must be received by the close of the ‘early bird’ working day, and payment can be made at the time of registering, or up to a week after registration is made an invoice sent. CeFPro reserves the right to increase rates should payment be delayed significantly. For Group Rates to be valid, the whole group must register at the same time, though names can be changed at any time up to the event at no additional cost. Should a delegate register at a rate that is inaccurate, CeFPro reserves the right to issue an additional invoice for the outstanding amount.

Connect With Us
#OpRisk20