New Generation Operational Risk: Europe

Sucharita Banerjee Lodha leads the AIG General Insurance International ERM Business Resiliency, Operational Controls and Governance function for entities outside of the US and Canada. Her role includes developing pragmatic operational/ resilient risk management strategies for GII in line with local regulatory and corporate governance requirements. Sucharita joined AIG in 2014 and has held various operational risk management positions within GII supporting effective roll out of operational risk management tools and concepts within Claims, Finance, Operations and shared service centres.

Sucharita holds an MBA from London Business School and a Masters in Quality Management from Birla Institute of technology. Previous employers include TATA consultancy Services, Deloitte Consulting and American Express. Sucharita has worked in India, the UK and the US. She is an avid advocate of ‘making regulations work for you’.

Dimitris Bartzilas will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Jenny has been with HSBC for over 25 years, having joined the Group through Forward Trust (also located in Birmingham) in 1993. She is currently the Head of Operational Risk and Risk Strategy for the UK ring-fenced bank, having been appointed to this double-hatted role in April 2018. She was previously the Head of Three Lines of Defence Execution for Operational Risk.

Jenny has spent nearly a decade in various roles in Operational Risk, interspersed with significant experience in Internal Audit (over 10 years’ experience) and IT, including a one-year secondment to Vietnam.

Christian Broere will be presenting at the New Generation Operational Risk Europe Summit.

Tony Chidwick is the Managing Director for Operational Risk, Barclays Services.

Tony leads a team of technical operational risk subject matter experts who deliver second line insight across Barclays by risk; this includes Cyber, Resilience, Technology, Supplier, Payments, Data, Transaction Operations etc. In addition, he is the Risk lead for oversight of Barclays Services the entity made up of circa 50,000 employees across functions and operations that support the trading entities, Barclays UK and Barclays International.

Tony has been with Barclays since 2012, prior to his current role he spent 5 years as Managing Director, Operational Risk for Barclaycard, with a team covering all of Barclaycard’s UK and International activities.
Tony has held a variety of senior risk roles across banking, insurance and private equity, joining Barclays from Aviva where he was Acting Group Operational Risk Director.

Tony is a Non-Executive of the Institute of Operational Risk, a member of the Institute of Risk Managers and a Chartered Accountant.

Lewis is the former head of the Fintech Risk function within Deutsche Bank. Lewis has held a wide range of roles across financial services ranging from Sales & Trading to Consultancy. He joined Deutsche’s Operational Risk division as the lead for FX, Rates and Derivatives before setting-up Fintech Risk 2017. His remit is to drive risk-considered innovation across concepts such as blockchain, AI, Open Banking & Cloud while interacting with regulators and experts to help form common governance in the fintech space.
Lewis is currently the Chief Risk Officer of a confidential initiative which will be announced in due course.

Rebecca is a Managing Consultant at BCS Consulting focused on the firm’s Non-Financial Risk propositions. She has spent the last 14 years predominantly working with tier 1 global banks, helping them transform their Operational Risk and Financial Crime functions. She has supported the design and implementation of Operational Risk frameworks globally, managed execution of risk and control assessments and most recently assisted clients to develop more intelligence led Financial Crime Controls.

Rob has spent over 14 years working in the financial services sector, and the last 9 years with BCS Consulting where, as a Director, he now leads the firm’s Non-Financial Risk propositions. Rob’s experience ranges from tier 1 global banks to insurance companies and smaller financial institutions, helping them address a range of complex challenges with particular focus on operational risk, conduct and regulatory change. He has supported framework development and implementation, operating model and process improvement, risk and control assessment, and the enhancement of management information and reporting.

Tom has over 8 years consulting experience specialising in Operational Risk and Finance change within Banking and Insurance. Tom has led initiatives to define and enhance Operational Risk Frameworks, helping clients to embed risk management practices, design and execute processes such as RCSAs and deliver powerful MI and reporting capabilities to enable non-financial risk management decision making. As a qualified management accountant, Tom has acted as the financial controller on a major change programme and has a proven record of change delivery in several Finance based programmes.

Sophie is the Chief Risk Officer of Gulf International Bank (UK) Limited. She is responsible for overseeing the overall risk culture in the company, working across risk and compliance disciplines. Sophie joined GIB UK with extensive experience in the field, having previously served as Executive Director for Compliance and Operational Risk Control at UBS Asset Management. Before this, she was Global Head of Operational Risk at Barings, and non-Executive Director of the Baring-Coller Secondaries Fund. Sophie was also an Operational Risk Manager and the Group Head of Investment Risk Framework at Schroders.

Sophie graduated from Université Lumière Lyon 2 with a Master’s degree in Economics and Finance. She is the chairperson of the Investment Association’s Business & Enterprise Risk Committee and is a member of the Chartered Institute for Securities & Investment.

Andy is the founder and managing director of Xactium, an enterprise cloud computing company that provides risk management applications to financial service organisations and large infrastructure projects. His keen eye for innovation and product development, along with his strong industry knowledge on Operational Risk, GRC and AI have helped shape Xactium’s solutions and allowed the company to remain one step ahead at all times!

Charles is currently the Group Head of Operational Risk at Allied Irish Banks. Previously, Charles was with UBS and held a number of roles including Head of Operational Risk for the global Investment Bank and UBS UK, Group Head of Third Party Risk and COO for Group Operations, Technology and Client Data Confidentiality. Before joining UBS, he was with Ernst & Young in the Risk & Regulatory Advisory practice. He has previously held roles managing risk, operations and technology for Goldman Sachs, JP Morgan and Barclays Capital. Charles began his career at the United Nations managing technology and operations to support military peace-keeping operations and humanitarian programmes.

Paul has over 30 years experience within the Financial Services industry and over 15 years experience in Life, Pensions and Asset Management Companies. He as a broad range of experience in various functions including Operations, Finance, IT and has specialised in Risk, Compliance and Audit for the last 20 years. Previous companies include Aegon, Capita, Resolution and RBS Insurance. His current role in Royal London is Life and Pensions Risk Director.”

Tom Garrubba, Senior Director at Shared Assessments, is a nationally recognized subject matter expert, lecturer, and blogger on third party risk, and is the head instructor for their Certified Third Party Risk Professional (CTPRP) program. An active blogger for the Huffington Post on business risk, he’s blogged on various industry websites including Government Health IT and ISACA. Previously, Tom was Senior Privacy Manager at CVS Health where he instituted and managed their third party assessments program for all proprietary data. Tom has over 15 years of experience in IT security, privacy, audit, and compliance in various industries and public consulting.

Mariana Gomez de la Villa has joined ING in 2015 and is currently the Distributed Ledger Technology Program Director at ING, with overall responsibility for driving research, development and implementation of Distributed Ledger Technology as well as capitalizing on its potential in order to unlock mass-scale value.

Under Mariana’s leadership, the Blockchain program has delivered over 44 proofs of concept and 8 live pilots in collaboration with the following business areas: payments, trade finance and working capital solutions, financial markets, post-trade, bank treasury, lending, compliance and identity.

Mariana is also responsible for setting up long-term purpose and vision, including the governance of the program within ING globally. Mariana is an active leader in global consortia, outlining the Distributed Ledger Technology strategy and envisioning market landscapes.

Mariana’s accountabilities include the definition of products, services and business models, as well as foresight to business, technology, leadership communities and international stakeholders, including regulators.

Jerry is a Senior Operational Risk, IT Audit and IT Infrastructure Manager with over 30 years financial industry experience at firms such as Abbey National, UBS and The Coventry Building Society. Having lead and developed teams in all 3 line of defence, Jerry is experienced in defining and delivering practical solutions to meet the expectations of a broad range of internal and external stakeholders. With a current focus on enhancing operational risk management practices to meet the changing regulatory environment, while supporting member focused business development and technology change.

Paul is currently responsible for the governance, oversight and reporting of the overall sourcing profile of the Group in relation to all third party arrangements, including risk, supplier management and procurement activity, including the Supplier Due Diligence and regulatory approvals processes.

He has held similar positions at Lloyds Banking Group, building a Supplier assurance programme, defining policy and setting Supplier customer treatment standards. He has held roles as both an IT and operations outsourcing programme manager, implemented new global workflow platforms, run investment banking and retail operations teams and been a Head of Internal Audit.  He splits his time between the UK and Dublin every week and is not happy that Ryanair don’t have a customer loyalty scheme.

Shahid Hussain is a senior risk officer at the European Bank for Reconstruction and Development (EBRD), responsible for overseeing the Bank’s operational risk management framework, its design, use and embedding. This also includes overseeing the day-to-day management practices such as the collection and analysis of key risks, control issues, incidents data, system, training and reporting.

Shahid has an MSc in Finance and Economics, with over 15 years of operational risk management experience within the financial industry stretching across Asset Management, Investment and Development Banks.

Ben Jeary will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Angela is head of Risk for IT Change and New Technologies at Lloyds Banking Group.
Prior to working at Lloyds, Angela worked At Deutsche Bank in the Cloud, Anti-Financial Crime Analytics, Data Quality and Finance Risk and Regulatory Reporting change teams.
Before joining Deutsche Bank, Angela worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and advisory programmes. Angela started her career at IBM in Australia working as a developer, tester, designer and then business analyst and project manager.
Angela has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and Computer Science from the University of Melbourne, Australia.

Krishna is a career banker with Canara Bank, a premier Indian state-owned bank. Currently holding compliance oversight role (SMF 16) approved by the UK regulators. He is a member of the Compliance Committee of Association of Foreign Banks, London. Plus chair of CBUK AML Committee and Risk Management & Compliance Committee. Krishna has expertise in regulatory change management and horizon scanning and diving the process of remediation under handling the s.166 review. His skills include Identifying potential areas of compliance vulnerability and developing remedial systems and controls. Drafting all policies and procedures including AML, Compliance and Risk Management. Setting up TLOD model and heading the second line function and establishing governance and risk framework.

Joanna Keith will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Colin Last is the Director of Risk & Control at Nationwide Building Society, having joined the Society in 2015. During this time Colin has led the development of the Operational Resilience Strategy and is accountable for the Risk and Control Framework that enables operational resilience outcomes throughout the various business units of the Society. His work is key in ensuring the development, operation and delivery of products and services to Nationwide Building Society’s Members. Colin has over 15 years’ experience in the development of risk and control management systems, cross-sector to include utilities, nuclear and gaming as well as financial services. Colin has a technical specialism in Secure e-commerce, digital identities and payments for which he has a MSc.

Sam Lee will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Priscilla Lutalo will be presenting at the New Generation Operational Risk Management Summit 2020

Emma originally joined Bank of Ireland in 1998 and has built up a career across the three lines of defence, from sales to oversight, strategy to change. She is customer centric in her approach, but also remains focused on the needs of the business, demands of the regulators and desires of the individuals.

In her current role as Head of Operational Resilience, she is accountable for the development of Operational Resilience Strategies, Frameworks and Culture, and for overseeing incidents through to Crisis events, ensuring we are prepared for, able to respond to and learn from all opportunities.

She is passionate about identifying and harnessing talent and, as a result, has led successful teams, at all levels, within her organisation and is focused on raising diversity up the strategic and corporate agendas, so that we can grow the Leaders of the future. She is a mentor, both internally and externally, within, and outside of, the Financial Services sector.

David’s career in Regulation, compliance and risk management spans three decades, including senior appointments in banking, asset management and consultancy. David has previously led investigations and remedial projects covering AML, regulatory breaches and fraud, and draws on his wide-ranging experience to manage major industry issues and challenges on a pragmatic basis.

Aoife May is a Senior Pre-Sales Consultant and is part of the go-to-market team for Wolters Kluwer’s Compliance Solutions. She has held various positions in her six years at Wolters Kluwer. Aoife has experience implementing operational risk and regulatory change frameworks at global financial institutions ranging from banks and insurance companies that are systemically important to smaller organizations. She has a degree in International Finance and Economics from National University Ireland, and a keen interest in emerging technologies and the efficiencies Artificial Intelligence can yield.

I’m now the Head of Risk and Compliance at Motor Insurers bureau, responsible for Risk Management, Compliance, Customer Engagement and Data Privacy. Motor Insurers bureau exists to support the victims of uninsured motor vehicle accidents reducing uninsured driving as well as providing databases to support law enforcement, claims management and the wider insurance market.

Leslie Perry Coombs is the C&ORC IB Head of Conduct Risk Framework at UBS. She is responsible for contributing to the design of the Conduct Risk Framework and reviewing its continued implementation and effectiveness. She has over 20 years of governance, risk management, control and internal audit experience. While originally from Chicago, Leslie moved to Amsterdam in 2006 and subsequently moved to London in July 2015 to join UBS as part of the team responsible for establishing and implementing the Global Conduct Risk Framework.

Rob has over twenty years’ experience working within the financial services sector as both an industry professional and management consultant. Having worked with NatWest Markets, Capco and Ernst & Young, Rob is now a Managing Director at BCS Consulting where he leads their Risk and Finance Service Line. Specialising in Non-Financial Risk Management, he has worked for many tier 1 FS institutions, managing transformation programmes focused on risk management policies, processes and systems. Recently Rob has worked closely with clients developing risk and control frameworks with appropriate characteristics, testing and alignment to 3 LoD responsibilities. He is currently the interim Head of Operational Risk for MUFG.

Ignasi Riera serves as a Third-Party Risk Consultant for OneTrust VendorpediaTM – a purpose-built software designed to operationalize third-party risk management. In his role, Riera advises companies throughout their third-party risk management implementations to help meet requirements relating to relevant standards, frameworks, and laws (e.g. ISO, NIST, SIG, GDPR and CCPA). Riera works with clients to centralize their third-party information across business units, assess risks and performance, and monitor threats throughout the entire third-party relationship, from onboarding to offboarding.

Sophie has 30 years’ experience in the financial services sector. She is currently EMEA Head of FX Business Risk at State Street Global Markets and was previously EMEA Head of Operational Risk for Global Markets. Sophie has previously worked at RBS, UBS and Morgan Stanley with roles in COO and IT functions including leading Risk & Control teams, managing Risk & regulatory programmes and developing IT applications.

Gary Savill is Head of Risk for SAGA Services, recently moving from AXA PPP healthcare where he was Head of Operational Risk for over 10 years. Gary been instrumental in developing and embedding the Risk Framework for AXA PPP and meeting the internal model requirements for operational risk capital under Solvency II. Gary is a Chartered Management Accountant and Specialist Member of the IRM where he holds a number of risk management qualifications. Prior to this, Gary worked in Investment Management as Deputy Head of Operations, International Director for a healthcare staffing business and spent several years working for Nestle, the global food manufacturer.

Andrew Sheen will be moderating at the New Generation Operational Risk Summit 2020.

Sneha is a Global Risk Manager in Operational Resilience and Third Party Technology Risk Function with accountability and oversight at BNP Paribas Group level. She works within the Group’s second line of defence under the Chief Cyber and Technology Risk Officer.

Her responsibilities include supporting the development and implementation of group-wide framework on third party technology risk management. Sneha has led many initiatives, key ones include leading independent risk assessments of digital projects and transformations related to bank’s major outsourcing initiatives.

Sneha has built a wealth of knowledge and experience for over a decade, witnessing the evolution of third party risk landscape both from a regulatory perspective as well as maturity of programmes within organisations. Before joining BNP Paribas, she worked in IT risk consulting in India and the UK with a global remit.

Paul has over 25 years of experience in bank technology infrastructure and operational resilience, gained mainly in international investment banking. For the past four years, Paul has leveraged this formative experience to lead the Bank of England sector facing cybersecurity and operational resilience programme. In his current role he is responsible for supporting and developing operational resilience of the UK Financial Sector in collaboration with other domestic authorities. Paul is chair of several domestic and intentional committees focused on developing cyber resilience in financial services.

Jane Woodcock is the Head of Technology Risk, Business Models, and Operational Resilience at the Central Bank of Ireland. She and her teams are responsible for understanding the non-financial risks facing the Irish financial sector and working to enhance operational and cyber resilience across the financial system. Prior to her current role she was the Head of Non-Financial Risk inspections in the Banking Supervision Inspections Division where she had responsibility for on-site inspections in Irish-licensed credit institutions in the areas of Business Model & Profitability, Operational Risk, IT Risk, and Internal Governance & Risk Management. Jane joined the Central Bank in 2001 and was the Deputy Head of the Risk Division and the Project Manager for the development and implementation of PRISM, the Central Bank’s risk-based supervision framework.

Before the Central Bank, Jane spent 13 years in New York where she held a number of roles in risk management, most recently as Director of Operational Risk and Compliance at New York University. She has a Bachelor of Engineering from UCD, an MS in Engineering from Texas A&M University, and an MBA from NYU’s Stern School of Business.