New Generation Operational Risk: Europe

New Generation operational risk- Europe

The evolution of operational risk including resilience, cyber and future trends

New Generation Operational Risk Europe

10-11 March, 2020 | London | The Tower Hotel


Bank of England
case study

Creating a holistic view
of non-financial risk

Incorporating climate change scenarios into planning and frameworks

Implementing a risk culture to drive a positive conduct agenda


Increasing resilience and governance on outsourced activity

Reviewing increased vulnerabilities including fraud and AML risks

Integration of risk management into decision making


Exploring evolving threats and effective response planning

Use cases for AI and machine learning in operational risk

Understanding security and risks associated with cloud

Jenny Birdi

Dr. Jenny J Birdi
Head of Operational Risk & Risk Strategy, UK

Sophie Dupre

Sophie Dupre-Echeverria
Chief Risk Officer
Gulf International Bank

Sam Lee

Sam Lee
Head of Operational Risk

Tony CHidwick

Tony Chidwick
MD, Head of Operational Risk, BX

Leslie Perry Coombs

Leslie Perry Coombs
IB C&ORC Head of Conduct Risk Framework


Sucharita Banerjee Lodha
AD Operational Risk, Enterprise Risk Management


Angela Johnson
Head of Risk across New Technology and Technology Change
Lloyds Banking Group

Emma Mansfield

Emma Mansfield
Head of Operational Resilience
Bank of Ireland



Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact or call us on +44 (0) 207 164 6582 where a member of the team will be happy to tailor the right package for you.

8:00 Registration and breakfast

8:50 Chair’s opening remarks
Moderated by: Andrew Sheen, IOR Member / Former Regulator

9:00 Building strategies for quick change management amongst global political uncertainty

  • Preparing for change: Reviewing all scenarios and outcomes
  • Flexibility of operating models
  • Building strategies for quick change management
  • Operational execution
  • Regulatory landscape and expectations for Brexit
    • How EU laws will be transposed into UK law
  • Geopolitical risks: Safety and soundness in an uncertain world
  • Disruption and business implications

Charles Forde, Group Head of Operational Risk, AIB
Jane Woodcock, Head of Technology Risk, Business Models and Operational Resilience, Central Bank of Ireland
Shahid Hussain, Senior Risk Officer, EBRD

09:40 Broadening the scope to identify risks across portfolios for a holistic view of non-financial risks

  • Addressing non-financial risks for the board
  • Increasing relevance by looking across the board
  • Using for business continuity management
  • Coordinating departments to manage risks
  • Creating a common taxonomy across the industry
  • Connected data across departments
  • Identifying risks and correlations across portfolios
  • Connecting BCM and settlement risk

Dr. Jenny J Birdi, Head of Operational Risk & Risk Strategy, UK, HSBC

10:15 Morning refreshment break and networking

10:45 Gaining an update and perspective on operational resilience from the Bank of England

  • Current progress
  • Challenges for operational resilience
  • Cyber risk and technologies
  • Business services and third parties

Paul Williams, Senior Technical Advisor, Bank of England

11:20 Operational Resilience: Joining the dots and breaking down silos

  • The components of Operational Resilience
  • The need to join the dots across traditionally linear and siloed functions
  • The need to break down Risk discipline solos and business unit silos
  • Giving an overall message to the Board as how resilient we are

Sam Lee, Head of Operational Risk, SMBCE

12:55 Ensuring effective oversight of outsourced activity and governance across the supply chain

  • PRA and ECB guidelines for managing outsourcing
  • Oversight, due diligence and governance processes across the supply chain
  • Gaining an industry wide view of suppliers
  • Minimising duplication of questions to suppliers
  • Keeping outsourcing frameworks relevant to changes in market and environment
  • Defining critical business service
    • Delivering critical business, resources and location
    • Determining minimum recovery time
  • Interconnectivity of systems and feasibility of recovering elements

Sneha Shamanna, Group Risk Manager, BNP Paribas

12:30 Lunch break, networking and roundtables

1:40 Debating the imperfections, challenges and resistance to designing & implementing operational risk frameworks, taxonomies and the three lines of defence

Robin Murray, Managing Director, BCS Consulting
Robert Crewdson, Director, BCS Consulting
Rebecca Collier, Managing Consultant, BCS Consulting
Tom Dickinson, Principal Consultant, BCS Consulting

2:15 Ensuring security and understanding risks associated with increased use of cloud

  • Security risk and compliance
  • Data and GDPR compliance
  • Concentration risk
  • Risk types to onboard cloud providers
  • Implications of getting things wrong
    • Data exposure and reputational impact
  • Processes, systems and culture

Angela Johnson, Head of Risk across New Technology and Technology Change, Lloyds Banking Group

2:50 Implementing Blockchain and distributed ledger technology and using as a business advantage

  • Potential risk reduction with successful implementation
  • Eliminating fraud and money laundering
    • Distributed journals minimising ability to launder money
  • Positioning in the banking revolution: What part does Blockchain play?
  • Tool and software requirements to build functionality
  • Threat of blockchain to banks and financial services
    • Disruption to the industry with distributed ledgers
  • Latest developments in payment methods using Blockchain

Mariana Gomez de la Villa, Distributed Ledger Technology Program Director, ING

3:25 Afternoon refreshment break and networking

3:55 A fintech inside Deutsche Bank: The risk related challenges and opportunities of building a compliant fintech

  • Starting with Risk: building a fintech from the ground-up
  • Balancing a traditional bank’s control framework with the speed and agility of a start-up
  • ‘Risk as a Service’: Redefining the interaction model
  • Embedding risk management into software development

Lewis Cox, Chief Risk Officer, Breaking Wave

4:30 Implementing a risk culture to drive a positive conduct agenda

Krishna Kant, Head of Risk & Compliance, Canara Bank

5:05 Further discussing the fostering of culture to drive positive conduct

  • Culture and operational risk
  • Evolution of conduct risk frameworks
  • Non-financial risk conduct
  • Changes to measurement of culture
  • Training and detection to keep the programme fresh
  • Miss-selling and business conduct scandals

Leslie Perry Coombs, IB C&ORC Head of Conduct Risk Framework, UBS
Sucharita Banerjee Lodha, AD Operational Risk, Enterprise Risk Management, AIG
David Marshall, Associate Director, UK Compliance, NIBC Bank NV

5:45 Chair’s closing remarks & end of day one networking drinks reception

8:15 Registration and breakfast

8:50 Chair’s opening remarks
Robin Murray, 
Managing Director, BCS Consulting

9:00 Key highlights from the global Non-Financial Risk (NFR) Leader’s survey
An informative panel discussion revealing the critical results of CeFPro’s 800+ end-user survey with audience interaction and voting during the session

Key findings from CeFPro’s global survey of non-financial risk professionals
Top 3 critical non-financial risks
Key non-financial risk challenges for 2020
Interactive polls and comparison with CeFPro’s findings

Gary Savill, Head of Risk, Saga Services / CeFPro NFR Advisory Board
Sean Miles, Head of Risk and Compliance, MIB/ CeFPro NFR Advisory Board

09:50 Putting climate change into current scenario planning frameworks and reviewing impacts

FCA and PRA requirements for short and long term plans
Considerations, approaches and business areas included
Seeing as a risk broader than credit risk
Creating scenarios with longer time horizons
Plugging scenarios into ongoing business planning
Strengthening sustainable investments
Impact on customer credit worthiness and business model
Changes to business plan, model and product range

Sophie Dupre-Echeverria, Chief Risk Officer, Gulf International Bank

10:30 Morning refreshment break and networking

Stream One:
Moderated by: Tom Garrubba, Vice President & CISO SFG/Shared Assessments, Santa Fe

11:00 Consolidation across lines of defence and integration of risk management into strategic decision making

  • Merging compliance and risk functions
  • Automation of 1st line controls and impact of technology on 3 LoD models
  • Measuring performance with controls
  • Distinguishing between good action and good control
  • Maintaining independence of 2nd line
  • Focus on measuring techniques and critical points requiring intervention
  • Quantitative analysis of data against risk tolerances

Sophie Rutherford, Managing Director, FX Business Risk, Global Markets, State Street
Shahid Hussain, Senior Risk Officer, EBRD
Ben Jeary,
Director of Operational Risk, Citi

Stream Two:
Moderated by: Robert Crewdson, Director, BCS Consulting

11:00 Developing a consistent business continuity and resolution plan to support operational resilience

  • Recovery and resolution expectations on the business
  • Developing impact tolerances and metrics around operational resilience
  • Impact of technology on resilience
  • Demonstrating business resilience, IT resilience and IT stability
  • Resiliency on systems to manage continuity plans
  • Contingency plans for unforeseen events
  • Focus on servicing end user

Tony Chidwick, MD, Head of Operational Risk, BX, Barclays
Andy Evans, Founder & MD, Xactium
Emma Mansfield, Head of Operational Resilience, Bank of Ireland

11:50 Reviewing impact and changes as senior managers and certification regime becomes fully embedded

  • Increasing awareness of personal responsibility and accountability
  • Impact on the risk landscape
  • Degree of value from 2nd line controls
  • Degree SMCR is shifting expectations of second line
  • How 2nd line can deliver value to enable SMCR

Paul Gallagher, Life and Pension Risk Director, Royal London

11:50 When RiskTech meets RegTech – How far can AI really get us

  • The Impact of regulation on your Op Risk framework
    • Risk assessments with context
  • The role of Artificial Intelligence
    • Process enhancements vs decision making
  • The benefits of thinking true GRC
    • Breaking down the silos

Aoife May, Senior Pre-Sales Consultant, Wolters Kluwer
Christian Broere, Enterprise Sales Manager, Wolters Kluwer

12:30 Lunch break and networking

1:30 Exploring the key to vendor risk management efficiency

  • Vendors handling sensitive data
  • Vendor management  of security, privacy, legal and IT tams
  • Discussing emerging vendor management trends
  • Breakdown on how risk exchanges are key to more efficient business operations

Ignasi Riera, Third-Party Risk Consultant, OneTrust Vendorpedia

1:30 Assessing evolving threat and attack factors for effective response planning and assessing the impact on the bank

  • Vulnerability scans and tests
    • Ensuring constant vigilance to identify weaknesses
  • IT governance frameworks to provide the full picture
    • Implementing processes to react efficiently
  • Reviewing root cause possibilities and managing number of risks
    • Physical impact and disruption to operations
  • Operational risk driving mitigation and response planning
    • Enterprise view on response plans and advising corporates and business units
  • Challenges for IT security with complex infrastructure
  • Managing legacy systems and integration with digital interfaces

Maxine Gee, Head of Tech, Deutsche Bank

2:10 Discussing the experiences of delivering third party risk management in a highly regulated environment

  •  How to reboot third party risk
  • Making it an everyday activity rather than a painful bolt-on exercise
  • Emerging third party risk themes
  • Areas that are becoming more critical in multiple categories
  • How suppliers and buyers are adjusting to deal with emerging trends

Paul Huggett, Head of Third Party Risk Profile & Governance, Bank of Ireland Group

2:10 Regulatory case study: Lessons learned from TIBER testing and cross Jurisdictional testing between CBEST and TIBER

Jane Woodcock, Head of Technology Risk, Business Models and Operational Resilience, Central Bank of Ireland

2:50 Afternoon refreshment break and networking

3:20 Minimising concentration risk with increased reliance on outsourced activity

  • Categorising third parties to identify critical ones and target resources
  • Viewing suppliers from a systemic view
  • Onboarding and offboarding of critical suppliers
  • Increasing geopolitical risk offshoring to different jurisdictions
  • Concentration risk of skills, geographies and suppliers
  • Training with vendors internal processes for effective performance monitoring

Sucharita Banerjee Lodha, AD Operational Risk, Enterprise Risk Management, AIG
Priscilla Lutalo, Director, Internal Audit, Credit Suisse
Jerry Holmes,
Head of Operational Risk, The Coventry Building Society
Todd Boehler, ProcessUnity

3:20 Use cases for AI and machine learning in operational risk: Understanding the benefits and long-term justifications

  • Ensuring implementation is conducted with full integrity
  • Understanding operational risks associated with new technologies
    • Quantifying and assessing the risk
  • Customer servicing opportunities and call centre reductions
  • Behavioural data: data gathering approaches on customers to develop profiles
    • Targeting products and services based on behavioural data
  • Risk as a service: Automating RCSA to identify unknowns
  • Changing culture to be more technology driven and increase efficiency
  • Minimising bias in output and managing conduct risk

Dimitris Bartzilas, Head of Operational Risk Capital, Credit Suisse
Joanna Keith, Operational Risk Director, HSBC

4:10 Using RCSA processes to further enhance risk identification

  • Identification of operational risks
  • Industry approaches to get the most out of the process
  • Approaches to understand risk profile
  • Reporting techniques
    • Turning into something useful and meaningful for the Board

Gary Savill, Head of Risk, Saga Services

4:10 Creating an integrated controls approach to enable the business through technology

  • Responding to threats and fast paced developments in technology
  • Moving away from ‘traditional controls cycle’ – design, embed, operate and test
  • Deployment of ‘Intelligent Controls’ – DevOps infinity loop
  • Integrated approach to controls assurance across the business

Colin Last, Director of Risk & Controls, Nationwide

4:50 Chair’s closing remarks

5:00 End of Summit


Sucharita Banerjee Lodha
AD Operational Risk, Enterprise Risk Management


Sucharita Banerjee Lodha leads the AIG General Insurance International ERM Business Resiliency, Operational Controls and Governance function for entities outside of the US and Canada. Her role includes developing pragmatic operational/ resilient risk management strategies for GII in line with local regulatory and corporate governance requirements. Sucharita joined AIG in 2014 and has held various operational risk management positions within GII supporting effective roll out of operational risk management tools and concepts within Claims, Finance, Operations and shared service centres.

Sucharita holds an MBA from London Business School and a Masters in Quality Management from Birla Institute of technology. Previous employers include TATA consultancy Services, Deloitte Consulting and American Express. Sucharita has worked in India, the UK and the US. She is an avid advocate of ‘making regulations work for you’.

Dimitris Bartzilas

Dimitris Bartzilas
Head of Operational Risk Capital
Credit Suisse


Dimitris Bartzilas will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Jenny Birdi 120x120

Dr. Jenny J Birdi
Head of Operational Risk & Risk Strategy, UK


Jenny has been with HSBC for over 25 years, having joined the Group through Forward Trust (also located in Birmingham) in 1993. She is currently the Head of Operational Risk and Risk Strategy for the UK ring-fenced bank, having been appointed to this double-hatted role in April 2018. She was previously the Head of Three Lines of Defence Execution for Operational Risk.

Jenny has spent nearly a decade in various roles in Operational Risk, interspersed with significant experience in Internal Audit (over 10 years’ experience) and IT, including a one-year secondment to Vietnam.


Christian Broere
Enterprise Sales Manager
Wolters Kluwer


Christian Broere will be presenting at the New Generation Operational Risk Europe Summit.

Tony CHidwick

Tony Chidwick
MD – Head of Operational Risk, BX


Tony Chidwick is the Managing Director for Operational Risk, Barclays Services.

Tony leads a team of technical operational risk subject matter experts who deliver second line insight across Barclays by risk; this includes Cyber, Resilience, Technology, Supplier, Payments, Data, Transaction Operations etc. In addition, he is the Risk lead for oversight of Barclays Services the entity made up of circa 50,000 employees across functions and operations that support the trading entities, Barclays UK and Barclays International.

Tony has been with Barclays since 2012, prior to his current role he spent 5 years as Managing Director, Operational Risk for Barclaycard, with a team covering all of Barclaycard’s UK and International activities.
Tony has held a variety of senior risk roles across banking, insurance and private equity, joining Barclays from Aviva where he was Acting Group Operational Risk Director.

Tony is a Non-Executive of the Institute of Operational Risk, a member of the Institute of Risk Managers and a Chartered Accountant.

Lewis Cox

Lewis Cox
Chief Risk Officer
Breaking Wave


Lewis is the former head of the Fintech Risk function within Deutsche Bank. Lewis has held a wide range of roles across financial services ranging from Sales & Trading to Consultancy. He joined Deutsche’s Operational Risk division as the lead for FX, Rates and Derivatives before setting-up Fintech Risk 2017. His remit is to drive risk-considered innovation across concepts such as blockchain, AI, Open Banking & Cloud while interacting with regulators and experts to help form common governance in the fintech space.
Lewis is currently the Chief Risk Officer of a confidential initiative which will be announced in due course.

Rebecca Collier

Rebecca Collier
Managing Consultant
BCS Consulting


Rebecca is a Managing Consultant at BCS Consulting focused on the firm’s Non-Financial Risk propositions. She has spent the last 14 years predominantly working with tier 1 global banks, helping them transform their Operational Risk and Financial Crime functions. She has supported the design and implementation of Operational Risk frameworks globally, managed execution of risk and control assessments and most recently assisted clients to develop more intelligence led Financial Crime Controls.

Rob Crewdson

Robert Crewdson
BCS Consulting


Rob has spent over 14 years working in the financial services sector, and the last 9 years with BCS Consulting where, as a Director, he now leads the firm’s Non-Financial Risk propositions. Rob’s experience ranges from tier 1 global banks to insurance companies and smaller financial institutions, helping them address a range of complex challenges with particular focus on operational risk, conduct and regulatory change. He has supported framework development and implementation, operating model and process improvement, risk and control assessment, and the enhancement of management information and reporting.

Thomas Dickinson

Tom Dickinson
Principal Consultant
BCS Consulting


Tom has over 8 years consulting experience specialising in Operational Risk and Finance change within Banking and Insurance. Tom has led initiatives to define and enhance Operational Risk Frameworks, helping clients to embed risk management practices, design and execute processes such as RCSAs and deliver powerful MI and reporting capabilities to enable non-financial risk management decision making. As a qualified management accountant, Tom has acted as the financial controller on a major change programme and has a proven record of change delivery in several Finance based programmes.

SDE - Corporate Photo 2019[1]

Sophie Dupre-Echeverria
Chief Risk Officer
Gulf international bank


Sophie is the Chief Risk Officer of Gulf International Bank (UK) Limited. She is responsible for overseeing the overall risk culture in the company, working across risk and compliance disciplines. Sophie joined GIB UK with extensive experience in the field, having previously served as Executive Director for Compliance and Operational Risk Control at UBS Asset Management. Before this, she was Global Head of Operational Risk at Barings, and non-Executive Director of the Baring-Coller Secondaries Fund. Sophie was also an Operational Risk Manager and the Group Head of Investment Risk Framework at Schroders.

Sophie graduated from Université Lumière Lyon 2 with a Master’s degree in Economics and Finance. She is the chairperson of the Investment Association’s Business & Enterprise Risk Committee and is a member of the Chartered Institute for Securities & Investment.

Andy Evans

Andy Evans
Founder & MD


Andy is the founder and managing director of Xactium, an enterprise cloud computing company that provides risk management applications to financial service organisations and large infrastructure projects. His keen eye for innovation and product development, along with his strong industry knowledge on Operational Risk, GRC and AI have helped shape Xactium’s solutions and allowed the company to remain one step ahead at all times!

Charles Forde

Charles Forde
Group Head of Operational Risk


Charles is currently the Group Head of Operational Risk at Allied Irish Banks. Previously, Charles was with UBS and held a number of roles including Head of Operational Risk for the global Investment Bank and UBS UK, Group Head of Third Party Risk and COO for Group Operations, Technology and Client Data Confidentiality. Before joining UBS, he was with Ernst & Young in the Risk & Regulatory Advisory practice. He has previously held roles managing risk, operations and technology for Goldman Sachs, JP Morgan and Barclays Capital. Charles began his career at the United Nations managing technology and operations to support military peace-keeping operations and humanitarian programmes.


Paul Gallagher
Life and Pensions Risk Director
Royal London


Paul has over 30 years experience within the Financial Services industry and over 15 years experience in Life, Pensions and Asset Management Companies. He as a broad range of experience in various functions including Operations, Finance, IT and has specialised in Risk, Compliance and Audit for the last 20 years. Previous companies include Aegon, Capita, Resolution and RBS Insurance. His current role in Royal London is Life and Pensions Risk Director.”

Tom Garrubba

Tom Garrubba
Vice President & CISO SFG/Shared Assessments
Santa Fe


Tom Garrubba, Senior Director at Shared Assessments, is a nationally recognized subject matter expert, lecturer, and blogger on third party risk, and is the head instructor for their Certified Third Party Risk Professional (CTPRP) program. An active blogger for the Huffington Post on business risk, he’s blogged on various industry websites including Government Health IT and ISACA. Previously, Tom was Senior Privacy Manager at CVS Health where he instituted and managed their third party assessments program for all proprietary data. Tom has over 15 years of experience in IT security, privacy, audit, and compliance in various industries and public consulting.


Maxine Gee
Head of Tech
Deutsche Bank


Mariana Gomez de la Villa
Distributed Ledger Technology Program Director


Mariana Gomez de la Villa has joined ING in 2015 and is currently the Distributed Ledger Technology Program Director at ING, with overall responsibility for driving research, development and implementation of Distributed Ledger Technology as well as capitalizing on its potential in order to unlock mass-scale value.

Under Mariana’s leadership, the Blockchain program has delivered over 44 proofs of concept and 8 live pilots in collaboration with the following business areas: payments, trade finance and working capital solutions, financial markets, post-trade, bank treasury, lending, compliance and identity.

Mariana is also responsible for setting up long-term purpose and vision, including the governance of the program within ING globally. Mariana is an active leader in global consortia, outlining the Distributed Ledger Technology strategy and envisioning market landscapes.

Mariana’s accountabilities include the definition of products, services and business models, as well as foresight to business, technology, leadership communities and international stakeholders, including regulators.


Jerry Holmes
Head of Operational Risk
The Coventry Building Society


Jerry is a Senior Operational Risk, IT Audit and IT Infrastructure Manager with over 30 years financial industry experience at firms such as Abbey National, UBS and The Coventry Building Society. Having lead and developed teams in all 3 line of defence, Jerry is experienced in defining and delivering practical solutions to meet the expectations of a broad range of internal and external stakeholders. With a current focus on enhancing operational risk management practices to meet the changing regulatory environment, while supporting member focused business development and technology change.

Paul H photo[2] copy

Paul Huggett
Head of Third Party Risk Profile & Governance
Bank of Ireland Group


Paul is currently responsible for the governance, oversight and reporting of the overall sourcing profile of the Group in relation to all third party arrangements, including risk, supplier management and procurement activity, including the Supplier Due Diligence and regulatory approvals processes.


He has held similar positions at Lloyds Banking Group, building a Supplier assurance programme, defining policy and setting Supplier customer treatment standards. He has held roles as both an IT and operations outsourcing programme manager, implemented new global workflow platforms, run investment banking and retail operations teams and been a Head of Internal Audit.  He splits his time between the UK and Dublin every week and is not happy that Ryanair don’t have a customer loyalty scheme.


Shahid Hussain
Senior Risk Officer
EBRD (European bank for reconstruction and development)


Shahid Hussain is a senior risk officer at the European Bank for Reconstruction and Development (EBRD), responsible for overseeing the Bank’s operational risk management framework, its design, use and embedding. This also includes overseeing the day-to-day management practices such as the collection and analysis of key risks, control issues, incidents data, system, training and reporting.

Shahid has an MSc in Finance and Economics, with over 15 years of operational risk management experience within the financial industry stretching across Asset Management, Investment and Development Banks.

Ben Jeary

Ben Jeary
Director of Operational Risk


Ben Jeary will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020


Angela Johnson
Head of Risk across New Technology and Technology Change
Lloyds Banking Group


Angela is head of Risk for IT Change and New Technologies at Lloyds Banking Group.
Prior to working at Lloyds, Angela worked At Deutsche Bank in the Cloud, Anti-Financial Crime Analytics, Data Quality and Finance Risk and Regulatory Reporting change teams.
Before joining Deutsche Bank, Angela worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and advisory programmes. Angela started her career at IBM in Australia working as a developer, tester, designer and then business analyst and project manager.
Angela has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and Computer Science from the University of Melbourne, Australia.

Krishna Kant

Krishna Kant
Head of Risk & Compliance
Canara Bank


Krishna is a career banker with Canara Bank, a premier Indian state-owned bank. Currently holding compliance oversight role (SMF 16) approved by the UK regulators. He is a member of the Compliance Committee of Association of Foreign Banks, London. Plus chair of CBUK AML Committee and Risk Management & Compliance Committee. Krishna has expertise in regulatory change management and horizon scanning and diving the process of remediation under handling the s.166 review. His skills include Identifying potential areas of compliance vulnerability and developing remedial systems and controls. Drafting all policies and procedures including AML, Compliance and Risk Management. Setting up TLOD model and heading the second line function and establishing governance and risk framework.


Joanna Keith
Operational Risk Director


Joanna Keith will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Colin Last orginal

Colin Last
Director of Risk & Controls


Colin Last is the Director of Risk & Control at Nationwide Building Society, having joined the Society in 2015. During this time Colin has led the development of the Operational Resilience Strategy and is accountable for the Risk and Control Framework that enables operational resilience outcomes throughout the various business units of the Society. His work is key in ensuring the development, operation and delivery of products and services to Nationwide Building Society’s Members. Colin has over 15 years’ experience in the development of risk and control management systems, cross-sector to include utilities, nuclear and gaming as well as financial services. Colin has a technical specialism in Secure e-commerce, digital identities and payments for which he has a MSc.

Sam Lee

Sam Lee
Head of Operational Risk


Sam Lee will be presenting at 6th Annual New Generation Operational Risk Management Summit 2020

Priscilla Lutalo

Priscilla Lutalo
Director, Internal Audit
Credit Suisse


Priscilla Lutalo will be presenting at the New Generation Operational Risk Management Summit 2020

Emma Mansfield

Emma Mansfield
Head of Operational Resileince
Bank of Ireland UK


Emma originally joined Bank of Ireland in 1998 and has built up a career across the three lines of defence, from sales to oversight, strategy to change. She is customer centric in her approach, but also remains focused on the needs of the business, demands of the regulators and desires of the individuals.

In her current role as Head of Operational Resilience, she is accountable for the development of Operational Resilience Strategies, Frameworks and Culture, and for overseeing incidents through to Crisis events, ensuring we are prepared for, able to respond to and learn from all opportunities.

She is passionate about identifying and harnessing talent and, as a result, has led successful teams, at all levels, within her organisation and is focused on raising diversity up the strategic and corporate agendas, so that we can grow the Leaders of the future. She is a mentor, both internally and externally, within, and outside of, the Financial Services sector.


David Marshall
Associate Director, UK Compliance


David’s career in Regulation, compliance and risk management spans three decades, including senior appointments in banking, asset management and consultancy. David has previously led investigations and remedial projects covering AML, regulatory breaches and fraud, and draws on his wide-ranging experience to manage major industry issues and challenges on a pragmatic basis.

Aoife May

Aoife May
Senior Pre-Sales Consultant
Wolters Kluwer


Aoife May is a Senior Pre-Sales Consultant and is part of the go-to-market team for Wolters Kluwer’s Compliance Solutions. She has held various positions in her six years at Wolters Kluwer. Aoife has experience implementing operational risk and regulatory change frameworks at global financial institutions ranging from banks and insurance companies that are systemically important to smaller organizations. She has a degree in International Finance and Economics from National University Ireland, and a keen interest in emerging technologies and the efficiencies Artificial Intelligence can yield.

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Sean Miles
Head of Risk and Compliance
MIB/CeFPro NFR Advisory Board


I’m now the Head of Risk and Compliance at Motor Insurers bureau, responsible for Risk Management, Compliance, Customer Engagement and Data Privacy. Motor Insurers bureau exists to support the victims of uninsured motor vehicle accidents reducing uninsured driving as well as providing databases to support law enforcement, claims management and the wider insurance market.

Leslie Perry Coombs

Leslie Perry Coombs
IB C&ORC Head of Conduct Risk Framework


Leslie Perry Coombs is the C&ORC IB Head of Conduct Risk Framework at UBS. She is responsible for contributing to the design of the Conduct Risk Framework and reviewing its continued implementation and effectiveness. She has over 20 years of governance, risk management, control and internal audit experience. While originally from Chicago, Leslie moved to Amsterdam in 2006 and subsequently moved to London in July 2015 to join UBS as part of the team responsible for establishing and implementing the Global Conduct Risk Framework.

Rob Murray

Robin Murray
Managing Director
BCS Consulting


Rob has over twenty years’ experience working within the financial services sector as both an industry professional and management consultant. Having worked with NatWest Markets, Capco and Ernst & Young, Rob is now a Managing Director at BCS Consulting where he leads their Risk and Finance Service Line. Specialising in Non-Financial Risk Management, he has worked for many tier 1 FS institutions, managing transformation programmes focused on risk management policies, processes and systems. Recently Rob has worked closely with clients developing risk and control frameworks with appropriate characteristics, testing and alignment to 3 LoD responsibilities. He is currently the interim Head of Operational Risk for MUFG.

Ignasi Riera

Ignasi Riera
Third-Party Risk Consultant
OneTrust Vendorpedia


Ignasi Riera serves as a Third-Party Risk Consultant for OneTrust VendorpediaTM – a purpose-built software designed to operationalize third-party risk management. In his role, Riera advises companies throughout their third-party risk management implementations to help meet requirements relating to relevant standards, frameworks, and laws (e.g. ISO, NIST, SIG, GDPR and CCPA). Riera works with clients to centralize their third-party information across business units, assess risks and performance, and monitor threats throughout the entire third-party relationship, from onboarding to offboarding.

Sophie Rutherford

Sophie Rutherford
Managing Director, FX Business Risk, Global Markets
State Street


Sophie has 30 years’ experience in the financial services sector. She is currently EMEA Head of FX Business Risk at State Street Global Markets and was previously EMEA Head of Operational Risk for Global Markets. Sophie has previously worked at RBS, UBS and Morgan Stanley with roles in COO and IT functions including leading Risk & Control teams, managing Risk & regulatory programmes and developing IT applications.

Gary Savill

Gary Savill
Head of Risk
Saga Services/CeFPro NFR Advisory Board


Gary Savill is Head of Risk for SAGA Services, recently moving from AXA PPP healthcare where he was Head of Operational Risk for over 10 years. Gary been instrumental in developing and embedding the Risk Framework for AXA PPP and meeting the internal model requirements for operational risk capital under Solvency II. Gary is a Chartered Management Accountant and Specialist Member of the IRM where he holds a number of risk management qualifications. Prior to this, Gary worked in Investment Management as Deputy Head of Operations, International Director for a healthcare staffing business and spent several years working for Nestle, the global food manufacturer.

Andrew Sheen

Andrew Sheen
IOR Member / Former Regulator


Andrew Sheen will be moderating at the New Generation Operational Risk Summit 2020.

Sneha Shamanna

Sneha Shamanna
Group Risk Manager
BNP Paribas


Sneha is a Global Risk Manager in Operational Resilience and Third Party Technology Risk Function with accountability and oversight at BNP Paribas Group level. She works within the Group’s second line of defence under the Chief Cyber and Technology Risk Officer.

Her responsibilities include supporting the development and implementation of group-wide framework on third party technology risk management. Sneha has led many initiatives, key ones include leading independent risk assessments of digital projects and transformations related to bank’s major outsourcing initiatives.

Sneha has built a wealth of knowledge and experience for over a decade, witnessing the evolution of third party risk landscape both from a regulatory perspective as well as maturity of programmes within organisations. Before joining BNP Paribas, she worked in IT risk consulting in India and the UK with a global remit.

Paul Williams

Paul Williams
Senior Technical Advisor
Bank of England


Paul has over 25 years of experience in bank technology infrastructure and operational resilience, gained mainly in international investment banking. For the past four years, Paul has leveraged this formative experience to lead the Bank of England sector facing cybersecurity and operational resilience programme. In his current role he is responsible for supporting and developing operational resilience of the UK Financial Sector in collaboration with other domestic authorities. Paul is chair of several domestic and intentional committees focused on developing cyber resilience in financial services.


Jane Woodcock
Head of Technology Risk, Business Models and Operational Resilience
Central Bank of Ireland


Jane Woodcock is the Head of Technology Risk, Business Models, and Operational Resilience at the Central Bank of Ireland. She and her teams are responsible for understanding the non-financial risks facing the Irish financial sector and working to enhance operational and cyber resilience across the financial system. Prior to her current role she was the Head of Non-Financial Risk inspections in the Banking Supervision Inspections Division where she had responsibility for on-site inspections in Irish-licensed credit institutions in the areas of Business Model & Profitability, Operational Risk, IT Risk, and Internal Governance & Risk Management. Jane joined the Central Bank in 2001 and was the Deputy Head of the Risk Division and the Project Manager for the development and implementation of PRISM, the Central Bank’s risk-based supervision framework.

Before the Central Bank, Jane spent 13 years in New York where she held a number of roles in risk management, most recently as Director of Operational Risk and Compliance at New York University. She has a Bachelor of Engineering from UCD, an MS in Engineering from Texas A&M University, and an MBA from NYU’s Stern School of Business.


panel discussion

Panel Discussions

Interactive panel discussions are designed to include attendees by running a live Q&A throughout the session.



Hear industry experts provide insights on range of operational risk issues, challenges and opportunities


Networking Breaks

Networking opportunities including breakfast, lunch and refreshment breaks on both days, access to all streams and sessions plus gala drinks reception to close the first day.

meet the speakers

Meet The Speakers

Continue discussions beyond the auditorium and interact with speakers and attendees after their session.

For further information please call us on +44 (0)207 164 6582 or email

Operational Resilience;
Incorporating resilience into current frameworks and potential implications for systems and processes
(Limited seats available!)

9 March, 2020 | London | The Tower Hotel

Registration will commence at 8am, with introductions and the first session commencing at 8:45. There will be time for refreshment breaks and networking throughout the day with breakfast, refreshments and lunch provided. The Masterclass will conclude by 5:15pm.

The compact one day masterclass will cover a wide range of topics relating to operational resilience. Throughout the day hand-picked presenters will deliver their insight on the regulatory consultation, leveraging from other frameworks, systems, responsibility and accountability, automation and much more.

Speakers will include Andrew Sheen, Manoj Kulwal, Cathy Hampson, James Maxwell, David Goodyear and Alessandro Vecci. The event will be chaired by Dr Jimi Hinchliffe, Chair of the IOR in England & Wales.

Below is a brief outline of the topics to be addressed;

Led by the Institute of Operational Risk (IOR) and guest speakers

8:00 Registration and breakfast
Moderator: Dr Jimi Hinchliffe, Chair, IOR in England & Wales

8:45 Exploring the origins of the regulatory focus on operational resilience including regulatory focus from the PRA/FCA CP

  • Regulatory requirements and expectations e.g. business service mapping, impact tolerances and scenario analysis
  • Global focus of regulators on operational resilience
  • Managing regulatory expectations

Andrew Sheen, IOR Member / Former Regulator

9:15 Operational resilience framework and links to existing frameworks

  • Leveraging existing operational risk frameworks to deliver regulatory expectations on operational resilience
  • Risk appetite and tolerance and new requirements for impact tolerances
  • Q&A on resilience frameworks

James Maxwell, Partner, Operational Resilience Lead, PwC

10:15 Morning Refreshment Break

10:35 Considering the challenges across the 3LOD in delivering operational resilience

  • Challenges and issues (consistency, 3LoD and business areas)
  • SMCR – delivering regulatory expectations (e.g. role of the SMF24)
  • Governance and culture challenges

Cathy Hampson, Independent Consultant, UBS / IOR Member

11:35 Discussing good practice approaches

  • Observations on emerging range of good practice approaches
  • Pitfalls to avoid
  • Possible future evolution of practice
  • Director

James Maxwell, Partner, Operational Resilience Lead, PwC

12:35 Lunch Break

1:25 Reviewing the challenges for risk identification and assessment

  • Current industry practices
  • Key challenges to leverage the RCSA framework to deliver operational resilience
  • The role and importance of scenarios for developing impact tolerances

Manoj Kulwal, Co-Founder & CRO, Risk Spotlight

2:25 Challenges for operational resilience

  • Is operational resilience really ‘new’?
  • What are the key challenges?
  • Managing regulatory expectations

Manoj Kulwal, Co-Founder & CRO, Risk Spotlight
Alessandro Vecci, Senior Partner, Genpact
David Goodyear, Managing Director, Former MUFG

3:25 Afternoon Refreshment Break

3:45 Managing complexity to achieve operational resilience

  • Complexity as a key barrier for achieving resilience
  • Assessing level of complexities in current business operations
  • Best practices to manage complexities to achieve resilience

Manoj Kulwal, Co-Founder & CRO, Risk Spotlight

4:45 Discussing the paradigm shift in operational resilience and the way forward

  • Changes in expectation with respect to op resilience
  • Leveraging digital tech and existing components within the Bank (e.g Business process maps, op risk register, BCP and Stress testing approaches etc) to deliver the new business service and impact tolerance approach
  • Importance and significance of response plans and overall Governance

Samir Saurav, Genpact

5:15 End of Masterclass

Jimi Hinchliffe

Chair: Dr Jimi Hinchliffe
IOR in England & Wales

David Goodyear

David Goodyear
Managing Director
Former MUFG

Andrew Sheen

Andrew Sheen
IOR Member / Former Regulator

James Maxwell

James Maxwell
Partner, Operational Resilience Lead

Manok Julwal

Manoj Kulwal
Co-Founder & CRO
Risk Spotlight

Cathy Hampson

Cathy Hampson
Independent Consultant
UBS / IOR Member

Samir Saurav

Samir Saurav


Alessandro Vecci
Senior Partner

Impact of innovation and using risk appetite beyond regulatory compliance

At the the New Generation Operational Risk Europe Summit in 2019, we interviewed Simon Cartlidge, Head of Risk (LGIM Retail & DC), Legal & General.

Risk Webinar: Emerging risks driven by Innovation: The operational risk journey

Webinar led by Deutsche Bank, Raiffeisen Bank, Santander and Wolters Kluwer

How will technology impact operational risk management?

Insights from Santander, EBRD, SAGA Services, UBL UK and UBS from the 2019 Summit

BCS Consulting

At BCS Consulting we only work with clients across financial services. Our portfolio includes a varied range of multinational and UK banks, smaller banks, asset managers, insurance firms and payment and card companies. Across our 170+ strong team of permanent consultants, we have deep domain knowledge in Capital Markets, Retail and Corporate Banking, Risk and Finance. For more information about us, our work and our thinking, please visit


OneTrust Vendorpedia™ is the largest and most widely used technology platform to operationalize third party risk, security, and privacy management. More than 5,000 customers of all sizes use OneTrust, which is powered by 75 awarded patents, to offer the most depth and breadth of any third party risk, security, and privacy solution in the market. OneTrust Vendorpedia is purpose-built software designed to help organizations manage vendor relationships with confidence and integrates seamlessly with the entire OneTrust platform, including – OneTrust Privacy, OneTrust GRC, OneTrust DataGuidance™, and OneTrust PreferenceChoice™.

To learn more, visit or connect on LinkedIn, Twitter and Facebook.

Wolters Kluwer

Wolters Kluwer will be co-sponsoring New Generation Operational Risk: Europe 2020.


BitSight are associate sponsors at New Generation Operational Risk: Europe

DVV Solutions

DVV Solutions are associate sponsors at New Generation Operational Risk: Europe


ProcessUnity’s cloud-based solutions help organizations of all sizes automate their risk and compliance programs. Our highly configurable, easy-to-use tools significantly reduce manual administrative tasks, allowing customers to spend more time on strategic risk mitigation. As a software-as-a-service technology, ProcessUnity deploys quickly with minimal effort from customers and their IT resources. The inherent efficiency our technology delivers faster, better results, and the ability to scale governance, risk, and compliance programs over time. ProcessUnity’s suite of applications includes Third-Party Risk Management, Policy and Procedure Management, Enterprise Risk Management, Regulatory Compliance Management, Product and Service Offer Management, and more. Learn more at


SFG are associate sponsors at New Generation Operational Risk: Europe 2020.


Xactium is a cloud based GRC software provider that helps Risk Managers to transform the way that organisations value and manage their operational risk. As the central risk platform used by the FCA to supervise the market, it has also been adopted by a wide range of financial service organisations including Direct Line Group, Secure Trust Bank, Post Office Money and Leeds Building Society to name a few.

Xactium utilises embedded AI, 3D visualisation and automation to dramatically improve efficiency within the Risk Management process while also providing innovative analytics and powerful reporting tools, allowing for improved insights while enabling senior managers to priorities resources effectively. Overall the Xactium solution releases more time and resources for the risk team to help promote best practice and demonstrate the value of risk across the organisation.


Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in 91 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in the Mazars integrated partnership and 16,000 via the Mazars North America Alliance – to assist clients of all sizes at every stage in their development. In the UK, Mazars has approximately 130 partners and over 2,250 employees, and is ranked one of the top 10 firms nationally.

Monte Carlo Plus

Complexity is inherent in operational risk. But that does not mean robust analysis of operational risk needs to be complicated. A different approach to risk was required to “translate” firms’ existing information into tractable analytics. So was born Monte Carlo Plus (mc+) to provide rapidly-deployable but sophisticated analysis of operational risks for any size of firm.

By providing an easy-to-use methodology and platform for operational risk, mc+ offers financial firms a rapid method to estimate operational risk capital requirements for ICAAP Pillar 2A and stress testing for Pillar 2B using firms’ subject-matter-expert judgment and minimal data points. Even new risk classes, such as cyber risks can be handled in analytically meaningful ways, enabling firms to judge whether insurance tranches and premiums represent value for money, so mc+ pays for itself.

Also, it is tried and tested: UK financial firms have used mc+ at all stages of the supervisory process including SREP. And, because firms can undertake sophisticated risk-based analysis simply but with a tiny learning curve, capital requirements for operational risk, including sensitivity analysis, can be calculated in a few hours, not months – a cost-efficient solution that moves firms to the next level of operational risk analysis and usability.

SAI Global

SAI Global helps risk and compliance professionals effectively navigate risk by addressing it from every perspective. Our integrated risk management platform and modern ethics and compliance learning content are designed to help your organization effectively manage risk so you can grow your business while protecting your most valuable assets – your brand and reputation. Our software addresses the following key risk areas; Operational Risk, Internal Control, Internal Audit, Regulatory Compliance, Digital Risk & Cybersecurity, Business Continuity, Vendor Risk, Policy Management and much more. Our ethics & compliance online training content covers key topics like, code of conduct, data privacy, anti-bribery, competition law and conflicts of interest. It is available in over 50 languages and can be easily customised to match your brand and terminology.

The Protecht Group

20 years redefining the way the world thinks about risk.

Protecht helps organisations through deep understanding, monitoring and management of risk. We provide the complete risk solution—comprised of world-class enterprise risk management, compliance, training and advisory services—to government organisations, key regulators and businesses of all sizes across the world.
With 20+ years at the forefront of risk and compliance solutions, millions of incidents managed across thousands of individual risks, and over 25 thousand people attending our training courses to date, we’re one of the most respected and influential voices in risk.


Dynamically manage all your risks in a single platform, including: Risks, Compliance, Health and Safety, Internal Audit, Incidents and KRIs. Protecht.ERM helps risk managers focus on the right things. It automates the manual and time-consuming processes of managing the collection and analysis of risk information across your organisation.

The implementation of Protecht.ERM is completely scalable, assisted by easily deployable best-practice templates for risk assessment, incident reporting and auditing. Alternatively, you can create your own data capture forms, workflows, dashboards and reports—without IT or coding skills. The tool was designed by risk managers for all kinds of users and is configurable to your business processes.

Scalable and accessible from wherever you are, Protecht.ERM is suitable for any organisation, regardless of size, industry or risk maturity stage.




Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact or call us on +44 (0)20 7164 6582 where a member of the team will be happy to tailor the right package for you.


The Tower Hotel – Guoman, St Katherine’s Way, London, E1W 1LD


We have secured a preferential rate of £199 per night inc of VAT & Breakfast for the nights of 8 –11 March 2020. If you wish to book please use the below information:

Quote: CFPN100320

Call: +44 (0) 207 523 5063


CPD Accredited

“We are pleased to announce that our courses have been independently evaluated for Continuing Professional Development purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans”.

Can I present at the New Generation Operational Risk Europe Summit?

Yes, the Center for Financial Professionals are happy to discuss speaking opportunities at the New Generation Operational Risk Europe Summit. For further information on this please contact or call us on +44 (0) 20 7164 6582.

Are there any rules on the dress code?

Business attire is requested. The Forum is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.

What is the cost and what is included in the registration fee?

We offer incentives for ‘early bird’ registrants of the Forum, as outlined on our pricing structure. Registration includes breakfast, refreshment breaks, lunches, the cocktail reception at the end of the day, full access to the sessions and exhibition area. Presentations from sessions are also available, subject to speaker approval.

Where can I find the Summit documentation and speaker presentations?

All registered attendees will receive an email with access to documentation and speaker presentations after the Summit* We will work with our presenters to include as many presentations as possible on our Risk Insights App during the Summit. *Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.

Will breakfast, lunch and refreshment be provided?

Yes. As with all of our events the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.

Will there be opportunities to network with other attendees?

There are ample opportunities for networking and interaction throughout the Forum, such as

  • Breakfast, lunch and refreshment breaks
  • Cocktail reception at the end of the day (Subject to confirmation)
  • Q&A, panel discussions and audience participation technology available through the Risk Insights App
I have several colleagues that would like to attend, is there a group discount?

Certainly! We are pleased to offer you a 50% discount on the third registration or provide a fifth registration for free. If you would like to register more than five colleagues please contact us on +44 (0)20 7164 6582. Please note:

  • Registrations must be made at the same time
  • Registrations must come from the organisation
  • The lowest registration will be discounted
Are there opportunities to share my thought-leadership at the New Generation Operational Risk Europe Summit?

Yes there are plenty of opportunities for the Center for Financial Professionals to share thought-leadership to the attendees of New Generation Operational Risk Europe Summit and our wider risk professionals community. At the event We can distribute your material to the attendees, offer you an exhibition booth, and provide speaking opportunities so that you may enjoy a more prominent presence at the Summit. Visit the Sponsor tab for further information or contact / +44 (0) 207 164 6582. Risk Insights Feature your content on our Risk Insights website and supporting Risk Insights monthly newsletter. For further information please download our media pack here.

Are media partnerships available for the New Generation Operational Risk Europe Summit?

Yes. As part of a media partnership we can offer a variety of options to increase the branding and awareness of your association, company, certificate, publication or media. We are flexible with what we can offer however we usually:

  • Provide a discounted rate to attend
  • Place your logo and profile on the Summit website
  • Place your logo on the Summit brochure
  • Place your logo on promotional content where applicable
  • Distribute your media/marketing at the Summit
  • Promote through social media channels

To discuss this further please contact or call +44 (0)20 7164 6582

Representing a financial institution or government body – (E.g. Bank, Insurance company, Asset Manager, Regulator)




Main Summit Only


Registrations by 28 February
(SAVE £300)


Registrations after 28 February

Masterclass Only
(Limited seats available!)


Registrations by 28 February
(SAVE £100)


Registrations after 28 February

Masterclass & Summit
(Limited seats available!)


Registrations by 28 February
(SAVE £400)


Registrations after 28 February

Representing an Information/Service Provider (Eg: Consultant, Vendor, Executive Search Firm, Law Firm)



Main Summit Only


Registrations by 28 February
(SAVE £300)


Registrations after 28 February

Masterclass Only
(Limited seats available!)


Registrations by 28 February
(SAVE £100)


Registrations after 28 February

Masterclass & Summit
(Limited seats available!)


Registrations by 28 February
(SAVE £400)


Registrations after 28 February

Group rates are available for 3 or more attendees from the same organisation, when registering at the same time. The current rate allows:
Every third colleague to come along for half price
A fifth colleague to attend for free!


Simply email us with your e-signature we will do the rest for you!

We only need your:
Full name
Job title
Company & address
Contact number



Call us on +44 (0) 20 7164 6582 or +1 888 677 7007


PLEASE NOTE: To qualify for the preferential ‘early bird’ rates, registration must be received by the close of the ‘early bird’ working day, and payment can be made at the time of registering, or up to a week after registration is made an invoice sent. CeFPro reserves the right to increase rates should payment be delayed significantly. For Group Rates to be valid, the whole group must register at the same time, though names can be changed at any time up to the event at no additional cost. Should a delegate register at a rate that is inaccurate, CeFPro reserves the right to issue an additional invoice for the outstanding amount.

DVV Solutions
SAI Global

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