Operational Risk Management USA 2019

Advancing management of operational risks and leveraging technology to increase value proposition

5th Annual

Operational Risk Management USA

October 2-3, 2019 | New York City

Leveraging innovation and transforming operational risk frameworks 

Integrating conduct requirements and maturing risk culture of a firm

Operational risks associated with predicting unknowns

Integration of compliance, operational risk and enterprise risk teams

Insight from the regulators to understand expectations


Monitoring and measuring risk appetite as a value adding tool

Evolution of the 3 LoD model and evolving responsibilities

Incorporating and developing robust process mapping

Quantification of operational risk within stress testing scenarios

Integrating and driving a robust resilience program


Bringing technology and use of AI and machine learning to operational risk

Building capabilities to predict and mitigate risk

Deriving value from risk data and impact of privacy regulations

Aligning fraud and operational risk to identify and manage threats

End to end management across supply chain and effective controls


Ryan Williams
Director, Operational Risk Programs


Etsuko Jennings
Managing Director, Operational Risk
Morgan Stanley Investment Management


Rajeev Dave
Director Compliance


Kathryn Toth
Director, Operational Risk Management
BMO Harris Bank


Sunil Subramanian
Executive Director, Head of Operational Risk Quantification
JP Morgan Chase


Sabeena Liconte
Head of Legal & CCO
Bank of China International


Aengus Halinan
MD, Group Head of Operational Risk
Credit Suisse


Michael Anastasio
Head of Enterprise and Operational Risk
Charles Schwab Investment Management


Amit Valecha
Executive Director, Operational Risk Management, New York


Brian LoBalbo
Senior Director, Operational Risk Management
Capital One

8:00 Registration and breakfast

8:50 Chair’s opening remarks

9:00 Integrating conduct requirements and maturing risk culture of a firm

Looking beyond just business growth
Ethical conduct and growth
Ensuring all lines are managing risk at the same level
Putting the interests of customers first
Culture informing decisions based on data
Ensuring appropriate management of actions inconsistent with culture and conduct expectations
Encouraging escalation of concerns
Aligning culture with change and innovation programs

Stephen Woitsky, SVP, Operational Risk Management, Bank of the West
Dominique Benz, Director, Operational Risk Management, Mizuho
Clarice Carotti, Head of Market, Liquidity and Operational Risks Management, Intesa Sanpaolo NY Branch
Benoit Saint-Jevin, Director, Global Markets Americas, BNP Paribas

9:50 Evaluating the operational risks associated with geopolitical risk and predicting the unknown

Brexit: Impact on regulation and laws and interpretation in a short time
Rapid change of geopolitical risks
Risk of confiscation of assets
Changes to tax laws and currency convertibility laws
Supply chain disruptions
The role of natural disasters on operational risk
Preparing for the unknown war and acts of terrorism

Sabeena Liconte, Head of Legal & CCO, Bank of China International

10:30 Morning refreshment break and networking

STREAM ONE: Operational Risk Frameworks

Moderated by: Timothy Murphy, GVP & Managing Director, Americas East, MetricStream

STREAM TWO: The Future of Operational Risk

Moderated byRyan Spelman, Senior Manager, CyberClarity360

11:00 Structured identification and management of the business, compliance and governance impacts of regulatory risk management – a technology enabled approach

  • What are the key challenges that need to be addressed.
  • How technology and content providers solidifying around methods to help first, second and third line manage regulatory risk. What does “AI” and “machine learning” mean in this context.
  • Flipping the problem on its head with the Business Hub concept.
  • Examples of this alternative approach in action and how it creates opportunities in other risk areas.

Tim Carbery, Managing Partner, CastleHill Risk Solutions

11:00 From spreadsheets to streamlined: Automating the third-party vendor risk lifecycle

  • Review the drivers and challenges organizations face when managing third-party vendor risk
  • Identify priorities before, during and after vendor procurement
  • Takeaway a six-step approach for automating the third-party vendor risk lifecycle
  • Hear real case studies from privacy experts on how to practically tackle the third-party vendor risk

Mitchell Wahl, CIPP/E, Global Alliances, OneTrust


11:40 Developing a standard for measuring and monitoring risk appetite and using as a value adding tool

  • Developing an industry standard
  • Understanding regulatory expectations. guidance and best practice
  • Cascading appetite down to businesses and disclosures beyond senior management
  • Internalising appetite in a more robust way
  • Creating a risk taxonomy for risk budget and monitoring process
  • Using accounting principles to determine and monitor appetite

Ryan Williams, Director, Operational Risk Programs, TIAA

11:40 Third Party Risk Program Maturity – What are the Hallmarks of an Agile Program?

  • Key progress in 12 months – how far has the industry come?
  • How mature are programs and how can organizations become more agile?
  • What are the greatest challenges and opportunities that programs face?
  • Remuneration matters – are third party professionals getting paid enough?
  • Board engagement in third party programs – how engaged are board in third party programs and does this influence maturity?

Jackie Risley, Senior Director of Product Marketing, Aravo Solutions
Kurt Lindheimer, Senior Sales Director, Aravo Solutions

12:20 Lunch break and networking


1:20 Evolution of the three lines of defense model and determining roles and responsibilities for each line

  • Ensuring the business is leading decisions
  • Risk management as a driver
  • Using the three lines of defence to mitigate risk
  • How to design an effective risk management program
  • Managing risk in the first line
  • Tying it all together
  • Clever ways of integrating risk assessment results into dashboards
  • Control testing and assurance
  • Convergence of reports for a single view of risks

Kathryn Toth, Director, Operational Risk Management, BMO Harris Bank
Brian LoBalbo, Senior Director, Operational Risk Management, Capital One
Patricia Catharino, US Head of Internal Controls and Risk Management, Itaú Private Bank
Michael Anastasio, Head of Enterprise and Operational Risk, Charles Schwab Investment Management


1:20 End to end management of third party risk processes and controls for full oversight

  • Reviewing third party policies
  • End to end process management
  • Roles and responsibilities
  • Sourcing strategies
  • Contract spend management
    • Reporting to senior management
  • Managing vulnerabilities across the supply chain
  • Managing supply chain risk
  • Identifying fundamental outsourced activities

Jennifer Matney, SVP, Director of Operational Risk Management, UMB Financial Corporation

2:10 Increasing accountability in the first line and minimizing duplication of efforts for risk assessments

  • Assessment fatigue
  • Impact on revenue generators
  • Aligning control groups to talk under a common language
  • First line accountability for process mapping, internal control testing
  • Performing one assessment and make available across different lines
  • Shifting resources into the first line where risk accountability lies
  • Self-identification and management of risk

Hugo Ramirez, SVP, Director of Corporate Assurance, BBVA


2:10 Managing operational risk in a manual control environment: Aligning processes and limiting duplication

  • Legacy systems limiting innovation
  • Front end customer experience built on manual processes
  • Investment in front line automation of control environment
  • Advancing to testing automation: benefits across LoD monitoring and testing
  • Reducing manual preparation and manpower
  • Investment ripple effect with 1st line investment

Lingling Xu, CCAR Audit Head / Director, Credit Suisse

2:50 Increasing accountability in the first line and minimizing duplication of efforts for risk assessments

  • Assessment fatigue
  • Impact on revenue generators
  • Aligning control groups to talk under a common language
  • First line accountability for process mapping, internal control testing
  • Performing one assessment and make available across different lines
  • Shifting resources into the first line where risk accountability lies
  • Self-identification and management of risk

Peter Bannister, GVP & Managing Director, Americas East, MetricStream


2:50 Keeping ahead of the evolving cyber threat landscape as vulnerabilities and capabilities continually advance

  • Understanding computers and vulnerabilities
  • Practicing security with computers internally
  • Keeping ahead of attacks
  • Who is the enemy?
  • How can institutions face a threat that can come from anywhere
  • Password security – reusing passwords exposing multiple accounts
  • Identifying threats and attacks
  • Encouraging staff to questions suspicious activities

Jason Buchanan, SVP, US Director of Operational Risk, BBVA

3:30 Afternoon refreshment break and networking


4:00 Using RCSA processes to further enhance risk identification

  • How does RCSA differ from CCAR process?
  • Understanding approaches across institutions
  • Identification of operational risks

Brian LoBalbo, Senior Director, Operational Risk Management, Capital One


4:00 Evolving the operational risk framework to include robust process mapping

  • Identifying risk and control points in core processes
  • Understanding where controls are effective
  • Identification of most important risks and key controls against risks for core processes
  • Consistent identification of controls using common methodology
  • Adding value to process maps and communicating messages
  • Informing ORM for risk identification monitoring and reporting


4:40 Quantification of operational risk under stress testing scenarios and approaches to manage uncertainty

  • Stress testing and operational risk
  • Scenario creation
  • Quantification under scenarios
  • Risk identification from stress testing/CCAR
  • Approaches with local and foreign banks
  • Uncertainty under stress scenario
  • Back testing scenarios
  • Criteria to be considered scenario under CCAR
  • Aligning with BAU processes
  • Internal assessment and choice of scenario

Meet Shah, Deputy Head, CCAR Operational Risk, UBS
Sunil Subramanian, Executive Director, Head of Operational Risk Quantification, JPMorgan Chase
Hafsteinn Gislason, VP Operational Risk ERM, CIT


4:40 Integration of fraud risk and operational risk into a broader framework

  • Integrating under frameworks
  • Monitoring proactively to minimise fraud
  • Standing up an effective fraud risk process in the second line
  • Training the first line to work to minimise fraud
  • Awareness tools and application to have an effective monitoring program
  • Monitoring inside behaviour
  • Controls

Tanweer Ansari, Esq., SVP – Chief Compliance Officer, The First National Bank of Long Island
Paul Clarke, SVP, Operational Risk Management, TD Bank
Sabeena Liconte, Head of Legal & CCO, Bank of China International
Jennifer Matney, SVP, Director of Operational Risk Management, UMB Financial Corporation

5:30 Chair’s closing remarks

5:40 End of day one and drinks reception

8:15 Registration and breakfast

8:50 Chair’s opening remarks


9:00 Convergence and integration of compliance, operational risk and enterprise risk under one framework

The roles of enterprise vs. operational risk
Alignment of non-financial risks
Compliance and technology
Providing a holistic view
Convergence between roles
Operational risk, enterprise risk and compliance

Jack Sprague, SVP, Operational Risk, HSBC
Hafsteinn Gislason, Operational Risk ERM, CIT
Aengus Halinan, MD, Group Head of Operational Risk, Credit Suisse


9:50 Regulatory expectations for management of operational risk and understanding control environment

Enhanced prudential standards
Focus on emerging risks and filing emerging risks
Cyber and technology considerations
Program development: Gaining board buy in
Promoting a culture of compliance
Priorities for regulators
Breakdowns as a result of misconduct and non-effective controls
Emphasis on strong information security controls

Senior Executive, OCC and Federal Reserve tbc

10:30 Morning refreshment break and networking

STREAM ONE: Operational Risk Frameworks
Moderated by: Tim Carbery, Managing Partner, CastleHill Risk Solutions

STREAM TWO: The Future of Operational Risk


11:00 Integrating and driving a robust resilience program

  • Disaster recovery and business continuity frameworks
  • Regulatory expectation for operational resilience
  • Driving a resilience program internally

Etsuko Jennings, Managing Director, Operational Risk, Morgan Stanley Investment Management
Ryan Williams, Director, Operational Risk Programs, TIAA


11:00 Exploring the uses of AI and machine learning technology in operational risk

  • Uses within operational risk
  • Cyber security and threats of hacks
    • How can AI and machine learning models be used for increased security
  • Fraud risk and detection of patterns
  • Building out capabilities in an operational risk context

Amit Valecha, Executive Director, Operational Risk Management, New York, UBS
Saqib Jamshed, Head of Model Risk Governance, The Options Clearing Corporation (OCC)

11:40 Operational Risk and Control Framework (ORCF): From regulatory obligations to a connected control infrastructure

  • The need for effective Risk and Control
  • The benefits of effective Risk and Control
  • Visualising ORCF architecture
  • From Regulation to Control, and vice versa
  • End-to-End Regulatory Compliance
  • ORCF – Management Reporting & Dashboards
  • GRC Tools
  • BAU Governance
  • ORCF Maturity Path

Chris Crowe, Managing Partner – Toronto, SIONIC
Xavier Pujos, Managing Partner – New York, SIONIC

11:40 Governance, Risk, & Compliance

  • GRC Ecosystem overview
  • Front-to-back KYC & AML
  • Cyber & Risk and Vulnerability Management
  • GRC’s Data Challenge
  • Technology Enablement

Michael J. Ivie, Managing Director, Head of FS Consulting, Phyton Consulting

12:20 Lunch break and networking


1:20 Mitigating losses and driving value of operational risk

  • Cost control
  • Effective practices
  • Escalating and mitigating risk
  • Quantification of operational risk
  • Minimising dollar spend duplicating efforts
  • Minimal value proposition

Michael Anastasio, Head of Enterprise and Operational Risk, Charles Schwab Investment Management

1:20 New York State DFS 500 Cybersecurity law

  • NYSDFS is now fully in effect and are covered entities ready
  • Some challenges and resolutions with NYSDFS
  • Measures an organization can take to be NYSDFS compliant

Nasser Fattah, Director, MUFG


2:00 Using operational risk and calculation frameworks to derive a risk profile of a business

  • Building an integrated risk profile with the first line
  • Risk assessment schedules for prioritized risks
  • Navigating multiple risk assessments
  • Helping the business minimise duplication of efforts
  • Ability to change frameworks and integrate into one more streamlined approach
  • Methodology and culture of second line functions
  • Approaches to build an integrated framework

Patricia Catharino, US Head of Internal Controls and Risk Management, Itaú Private Bank


2:00 Managing the expectation of robust risk management programs and building effective programs 

  • Expectation of robust risk management program
  • Looking across risk areas
  • Testing and assessing threat risks pose to operations
  • Quantitative data reported to board
  • Tolerance limits for specific risk areas
  • Metrics regulators expect for measurement of exposure
  • Controls in place to mitigate risk

Vasanth Murugan, Director, Issue Management, American Express

2:40 Linking risk appetites to decision making

  • Impediments faced by companies in cascading risk appetites and strategic responses to address

Jacob Rosengarten, Principal, Wolf/Rosengarten Group


2:40 Reviewing GRC tools and integration to enhance user experience and automation opportunities

  • Using multiple GRC platforms
  • Front end technology to enhance user experience
  • How tools can enable activities
  • How can cognitive AI and ML tools be implemented
  • Getting the basics set up before automation: Learning from bad processes
  • Looking beyond good risk management
  • Continuous monitoring and auditing

Nick Diieso, SVP, Operational Risk- Markets and Securities Services / Institutional Clients Group, Citi

3:20 Afternoon refreshment break and networking


3:50 Evolving expectations and the future of operational risk in financial services

Hidden costs of resourcing to make effective
Systemic risks facing institutions
FinTech – challenger banks and technology
Open banking emergence of FinTech
Commoditisation of op risk in FinTech

Aengus Halinan, MD, Group Head of Operational Risk, Credit Suisse

4:40 Chair’s closing remarks

4:50 End of Congress


Michael AnastasioHead of Enterprise and Operational Risk, Charles Schwab Investment Management

Michael Anastasio will be presenting at 5th Annual Operational Risk Management USA.


Tanweer Ansari, EsqSVP and Chief Compliance Officer, The First National Bank of Long Island

Tan is Senior Vice President and Chief Compliance/BSA/CRA Officer of First National Bank of Long Island. He brings to his current position a broad base of experience in banking operations, compliance and the law. Tan works with the Board, Senior Management and all staff to ensure the Bank continues to expand strategically and concurrently meet all regulatory requirements.

Tan maintains many leadership roles that involve both banking issues as well as community issues. Concurrently, Tan is the Chairman of the New York State Bar Association Banking Law Committee which considers the major and developing issues affecting depository institutions and other financial services providers. Tan is also the Vice President of the Board of the Long Island Banks Compliance Association. He also remains on the School Leadership Team of his children’s elementary school where he also regularly delivers financial literacy presentations to students via the ABA Teach Children to Save Program and has more recently partnered with Junior Achievement. Recently, Tan joined the Adelphi University Robert B. Willumstad School of Business Advisory Board, the American Bankers Association Regulatory Compliance Conference Advisory Board, and the Community Education District Council 26 in New York City as a Councilmember. He regularly speaks about banking regulatory issues and financial literacy at both local and national conference events.

Tan is also a 2018 Honoree for the Executive Circle Award sponsored by the Long Island Business News. The Executive Circle Awards celebrates c-suites, directors and other senior level executives who consistently demonstrate remarkable leadership skills, integrity, values, vision, commitment to excellence, company performance, community service and diversity.

Prior to joining First National Bank of Long island, Tan served as Associate General Counsel, Compliance Officer and BSA Officer at Bethpage Federal Credit Union, the largest credit union in New York State and the 16th largest nationwide. At Bethpage, he led a team of internal and external professionals to address the full spectrum of corporate compliance and legal matters and projects. This included general banking operational questions, trusts/fiduciary accounts, HR advisement on employee relations, employee investigations, strategy, mergers, acquisitions, portfolio purchases, contract reviews, subsidiaries, fraud mitigation, data breaches, and regulatory issues. While at Bethpage Tan advised senior management, the Board and staff, and also served as Chair of the organization’s Compliance Oversight Committee which managed the compliance infrastructure at Bethpage’s correspondent services operations centers in Maryland and Colorado.

Before Joining Bethpage, Tan held positions at Commerce Bank (now TD Bank), the Office of the Attorney General of New York, and the NYC Law Department. His credentials included certifications by the Credit Union National Association as a CUCE compliance expert, as well as by the prestigious Association of Certified AntiMoney Laundering Specialists as CAMs certified. Recently, Tan earned the coveted Certified Regulatory Compliance Manager (CRCM) designation from the Institute of Certified Bankers/American Bankers Association.

Tan received his undergraduate degree in English/Law and Public Policy from Union College. He also holds a MBA in Management with a concentration in Human Resources from the Robert B. Willumstad School of Business of Adelphi University. His Juris Doctorate, with a specialty in International Law, was awarded by the Maurice A. Deane School of Law at Hofstra University. Tan is admitted to practice law in New York State and is admitted to the United States Supreme Court Bar.

Tan resides in Hollis Hills, Queens with his wife and three children, where he enjoys reading, watching movies, studying history, art, and fatherhood in general.


Dominique BenzDirector, Operational Risk Management, Mizuho

Dominique has over 20 years of financial services industry experience and deep expertise in Operational Risk, Technology, and Process Transformation. Dominique is a Director at Mizuho Bank in the Americas Risk Department providing 2nd line of defense services to all business lines across Mizuho’s U.S. operations. He is responsible for building out and overseeing the Operational Risk Management framework for a number of key risk domains including Third Party, Business Continuity, and Data Management. Dominique has worked in similar capacities for some of the world’s leading global banks including Goldman Sachs, Morgan Stanley, Deutsche Bank and Citigroup. Dominique holds an MBA and a BS in Industrial Engineering from Rutgers University in New Jersey.

Dominique has over 20 years of financial services industry experience and deep expertise in Operational Risk, Technology, and Process Transformation. Dominique is a Director at Mizuho Bank in the Americas Risk Department providing 2nd line of defense services to all business lines across Mizuho’s U.S. operations. He is responsible for building out and overseeing the Operational Risk Management framework for a number of key risk domains including Third Party, Business Continuity, and Data Management. Dominique has worked in similar capacities for some of the world’s leading global banks including Goldman Sachs, Morgan Stanley, Deutsche Bank and Citigroup. Dominique holds an MBA and a BS in Industrial Engineering from Rutgers University in New Jersey.


Jason BuchananSVP, US Director of Operational Risk, BBVA

In his role at BBVA, Jason Buchanan is responsible for Operational Risk in the US. His team manages the new products admission process, Corporate Assurance, Reputational Risk, and the methodology by which operational risks are identified, measured, and mitigated in all U.S. entities. Jason also recently accepted responsibility for challenging the effective management of all Consumer-related activities, IT, Fraud, and Security Risks in the US. His team manages the systems of record for all operational risks and for operational loss management.

Tim Carbery

Tim CarberyManaging Partner, CastleHill Managed Risk Solutions

Tim Carbery is a Managing Partner at CastleHill Managed Risk Solutions. CastleHill offers advisory, implementation, and managed services for Regulatory Change Management, Enterprise Risk Management, Third Party, Compliance and other Operational Risk Management disciplines across industries. He leads CastleHill’s strategic advisory and implementation services for inhouse and managed GRC solutions that allow first and second line teams to utilize common information to fulfill their functions. Throughout his career, he has helped top tier financial services clients overcome internal inertia and challenges to remediate high pressure regulatory directives with strategic, sustainable solutions. He also leads CastleHill’s Interact data framework team that provides bi-directional risk data integration between GRC tools like RSA Archer and enterprise systems.


Clarice CarottiHead of Market, Liquidity and Operational Risk Management, Intesa Sanpaolo NY Branch

Responsible for overall supervision and management of the Market, Liquidity and Operational Risk management function at the Intesa Sanpaolo New York Branch . Clarice’s expertise is also on Valuations of securities (for Liquidity purposes as well) and complex derivatives mainly due to her quantitative mathematical background. Senior level Risk Management Manager, with more than 20 years of experience in the Banking industry. Moreover Clarice’s expertise is also on designing and improving Risk Management frameworks. Prior to moving to the Intesa Sanpaolo New York Branch, she was in charge of the Financial Valuation and Risk management of the Structured Credit Portfolio for Intesa Sanpaolo Group in Head Office (Milan).


Patricia CatharinoUS Head of Internal Controls and Risk Management, Banco Itaύ International

Patricia has over 22 years of Corporate Level experience in the Legal, Auditing, Risk and Compliance departments. Patricia began her career working as a Lawyer and Auditor for Serv Cadastro e Cobranca Ltda responsible for legal coordination and implementing internal auditing in its departments in Brazil. She joined Itaύ Unibanco in 2000 starting in Audit and moving to areas such as Compliance and Internal Controls. Patricia has led teams and implemented new methodologies to mitigate risk and increase innovation and efficiency. In 2014, Patricia began her International experience with Itaύ working with Itaύ Caribbean and Miami responsible for the Internal Controls department. In 2017, Patricia became the Head of Risk and Internal Controls for Itaύ U.S overseeing Financial & Operational Risk and Internal Controls.

Following her graduation with a Law Degree from the Universidade Estadual de Londrina, Patricia obtained a Corporate and Economic Law Post graduation Degree from Fundacao Getulio Vargas in SP. In addition, Patricia attained an LLM in Financial and Capital Markets Law from IBMEC/Insper, and an LLM in Corporate Law. Patricia is also a Certified Internal Auditor (CIA) and a Certified Control Self Assessment (CCSA).

Paul Clark copy

Paul Clarke, SVP, Operational Risk Management, TD Bank

Paul Clarke has been with TD Bank since 1993 in various roles in Risk Management, Technology and TD Wealth.

Paul is currently responsible for the Operational Risk oversight and independent challenge of the TD Bank US Corporate & Shared Services portfolio, including Cyber/Tech, Fraud, Third-party, Corporate, Payments, and Shared Services. As a strategic business partner, Paul also participates and supports their strategy development and implementation efforts with an independent view to ensurethese functions operate within Risk Appetite.

Prior to his current appointment, Paul held roles as VP/Head of Operational Risk Management for North American Direct Channels & Payments & Fraud, as Head/VP of ORM for TD Wealth Management, and as Associate Vice President, Technology Risk Management & Information Security supporting TD Wealth, TD Bank US, and TD Securities, successively. Paul has also held technology platform ownership roles and business leadership roles in TD Wealth.

Paul graduated from the University of Toronto with an Honors Bachelor of Arts in Economics & Industrial Relations.

Chris Crowe

Chris CroweManaging Partner, SIONIC

I am both a strategic advisor and a hands-on consultant, working with global financial institutions across Europe, Canada, Asia and the US. I specialise in transformational projects that deliver tangible results for capital markets, wealth, retail banking clients and their international operations.  My focus is on providing clients with guidance on investment processes; leadership on implementing financial regulation and compliance programs; and transparency on risk, operational control, and cost reduction opportunities. With Craig Sher and Harj Sidhu, I co-founded the original Sionic Advisors and I lead our Canadian operations.


Raj DaveDirector Compliance, Barclays 

Rajeev (Raj) Davé has over 20 years of Compliance, Information Security, Operational Risk and Financial/IT Audit experience.
Currently, Raj is the Americas Head of Surveillance at Barclays based in New York City. His work is focused on managing compliance surveillance functions across E-Communication(s), Voice, Trade, Special Situations and the Control Room.
Previously, Raj spent almost 9 years as a VP working in Compliance and Internal Audit with Goldman Sachs in the Chicago, Salt Lake City, New York and Bangalore, India offices. He also spent almost 5 years at the Bank of Montreal Group of Companies in Operational Risk and IT Audit and almost 2 years with KPMG in their Information Risk Management practice.
Raj has a B.S. in Accountancy from the University of Illinois Urbana-Champaign, an M.S. in Information Systems Management from Loyola University in Chicago, an M.B.A. from the University Of Chicago Booth School Of Business and is a Registered Certified Public Accountant in the state of Illinois (Inactive) status. He is also a lecturer at Columbia University in the City of New York as part of the M.S. Enterprise Risk Management program.


Nick DiiesoSVP, OR- Markets and Securities Services / Institutional Clients Group, Citi

Nick Diieso is a Vice President with Deutsche Bank’s global risk management group responsible for Operational Risk Management related to Infrastructure and RCSA in the Americas. Previously, Nick was a Risk Director with Santander Bank within Santander’s US Commercial book of business (~$40bn).  Nick began his career at GE Capital and has served in various financial, strategic, and risk (1st and 2nd Line) capacities with significant experience building out advanced analytics, sustainable governance, and transverse projects around complex, large-scale business strategy and risk initiatives. Nick graduated from the John F. Welch College of Business at Sacred Heart University with honors and an advanced risk certification from Stanford University.


Simeon FishmanHead of Operational Risk Practices, AQR Capital Management

Simeon Fishman will be presenting at 5th Annual Operational Risk Management USA.

Marie Giangrande

Marie Giangrande, Senior Director, Everbridge

Marie Giangrande is Senior Director for Everbridge (EVBG) where she leads strategic operational risk initiatives for the newly created Financial Services business vertical. Focused on risk threat feeds, visualization and emergency notifications, Marie aims to bring advanced rules-based actioning to crisis response teams. Marie asserts that automating crisis response and communication plans in the highly interconnected Financial sector is an industry-wide requirement across counterparties, investors, utilities, enforcement agencies and regulators.  Marie has held positions for Hewlett Packard, Instinet and Thomson Reuters across product management, alliances, developer programs, business development and marketing.


Hafsteinn GislasonOperational Risk Management, CIT Bank

Hafsteinn (Haffi) is an Operational Risk professional that started his career in risk in the turmoil surrounding the fallen banks in Iceland in 2008. He then moved to New York in 2013 continuing his profession at CIT as VP in Operational Risk. A self-described romantic when it comes to Operational Risk and its potential in the world of finance and a firm believer that Operational Risk can be instrumental in bridging qualitative risk functions to improve overall risk management.

He has obtained a Bachelor degree in Industrial Engineering from Reykjavik University and a Master’s degree in International Economics and Finance from the Newcastle University Business School in England. Certified GARP FRM and is a licensed securities broker in Iceland.


Aengus HallinanMD, Group Head of Operational Risk, Credit Suisse

Aengus Hallinan is Managing Director, Group Head of Operational Risk Management at Credit Suisse, based in New York. Key areas of focus include global business line operational risk, 3rd party risk, technology risk (including cyber), strategic change risk and operational risk capital modelling and scenarios. He is also globally responsible for Business Continuity Management, ensuring preparedness and rapid recovery in the event of business disruption.

Mr. Hallinan joined CS in May 2014 following 19 years at UBS in a variety of roles in Equities, most recently as Managing Director and Chief Operating Officer for Global Equity Derivatives. He has substantial international experience having worked in London, Tokyo, Hong Kong and New York.

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Michael J. Ivie, Managing Director, Head of FS Consulting, Phyton Consulting

Michael is a Managing Partner at Phyton Consulting, a specialized professional services firm that empowers data intensive businesses with subject-matter leadership and execution-focused delivery capabilities. Michael has over a decade of experience in Finance, Risk, Data Management, and Technology in both public and private sectors. His diverse background working across the enterprise and in numerous change management roles for many of the world’s leading financial institutions has helped him develop a unique perspective on how these organizations function and how to navigate a changing business, technical, and regulatory landscape.

Michael received an MS in Finance and an MBA in Risk Management & Insurance from Georgia State University’s J. Mack Robinson College of Business. He earned a Professional Risk Manager (PRM) certification from PRMIA, Basel Compliance Professional designation from BCPA, Project Management Professional (PMP) credential from PMI, and numerous professional industry licenses and data/IT certifications.


Saqib Jamshed, Head of Model Risk Governance, The Options Clearing Corporation (OCC)

Saqib Jamshed has over 20 years of experience at various Wall St. firms including Goldman Sachs, Royal Bank of Scotland and Morgan Stanley. He has served in programming, trading and risk management capacities at these firms and is currently embedded in the model risk group at State Street Corporation. He has an extensive background in Risk Analytics and is involved in initiatives related to automation and streamlining of regulatory and compliance activities.


Etsuko JenningsManaging Director, Operational Risk, Morgan Stanley

Ekko Jennings is Global Head of Operational Risk for Morgan Stanley Investment Management. In this role, she is responsible for ongoing analysis, reporting, and mitigation of Operational Risk covering both public and private assets in addition to New Product Governance and Oversight. She joined Morgan Stanley Investment Management in 1995 and has over 25 years of financial industry experience. Her recent areas of focus include 3rd party risk management, operational risk appetite and enhanced operational risk reporting. Ekko received an undergraduate degree from Keio University in Japan and has a Masters Degree in International Relations from University of North Carolina-Chapel Hill. She serves as a co-chair of SIFMA AMF Operational Risk Committee.


Sabeena LiconteHead of Legal and Compliance, Bank of China USA

Sabeena serves as Chief Legal Officer and Chief Compliance Officer to the investment banking division of Bank of China International –  BOC International (USA) Holdings Inc. and its two subsidiaries, BOCI Commodities & Futures (USA) LLC, a registered futures commission merchant and CME Group Inc. clearing member, and BOC International (USA) Inc., a registered broker-dealer and member of FINRA (collectively, “BOCI”). Prior to joining BOCI, Sabeena served as a Futures & Derivatives Counsel and Compliance Advisor to E*TRADE Financial Corp., including E*TRADE Clearing Corp. and E*TRADE Securities Corp.; and General Counsel and Chief Compliance Officer to Alpari (US), LLC, a CFTC-registered futures commission merchant and retail foreign exchange dealer and member of the NFA, and its affiliate broker-dealer, Alpari Securities LLC. Her previous professional work includes the Office of General Counsel at Merrill Lynch Pierce Fenner & Smith Incorporated, the Division of Enforcement at the Financial Industry Regulatory Authority, the Bank of New York Mellon’s Legal Division and the Securities Fraud Prosecution division of the Attorney General’s Office for the State of New Jersey.

Sabeena is an active member of the American Bar Association, the New York State Bar Association and the New Jersey State Bar Association. She holds a Bachelor of Arts in Criminology and Political Science from the University of Toronto, a Master of Arts in International Relations from Columbia University and a Juris Doctor from the St. John’s University School of Law. She also serves as Chair to the New York County Lawyers Association’s Futures & Derivatives Committee.


Kurt Lindheimer, Senior Sales Director, Aravo Solutions

Kurt Lindheimer will be presenting at the Operational Risk Management Congress.


Brian LoBalboSenior Director, ORM, Capital One

Brian LoBalbo has 20 years of professional experience in Financial Services, including 18 years in
various first and second line risk roles in the United States, United Kingdom and Canada. Currently,
Brian serves as Operational Risk Officer (ORO) supporting Capital Ones US Card, International Card,
Small Business, and Walmart Divisions. As ORO, he is responsible for conducting independent second
line oversight, challenge and escalation related to the first line’s risk decision-making activities. He also
provides operational risk advice and counsel, and conducts independent reporting and assessments of
the state of the first line’s operational risk management profile.

In addition to Capital One, Brian has worked in strategic, operational, and enterprise risk consulting at PricewaterhouseCoopers LLP and Deloitte & Touche LLP. He resides in Arlington, VA with his wife and
two children.


Jennifer MatneySVP, Director of Operational Risk Management, UMB Financial Services

Jennifer Matney bio:  Jennifer received her Bachelor’s in Finance and Business Management from Missouri Western State University, her Master’s of Economics from the University of Missouri – KC, and has all but her dissertation complete on a PhD in Economics also from UMKC. She started her career at the Federal Reserve Bank of Kansas City and held several analyst up to executive management roles in Finance throughout the past 15+ years. In 2015 Jennifer started at UMB as the Director of Model Risk Management to create and operationalize the Model Risk Management program. For the past year all models are now validated internally by her team. In late 2017 she acquired additional responsibilities over all of Operational Risk Management to include model risk, third party risk, insurance, CPM, and loss reporting.


Timothy Murphy, GVP & Managing Director, Americas East, MetricStream

Timothy Murphy will be presenting at the Operational Risk Management Congress.

Vasanth 2

Vasanth Murugan, Director, Operational Excellence, American Express

Vasanth currently serves as Director of Operational Excellence within American Express Global Services Group that is comprised of key internal and external servicing functions and delivers customer care to card members, merchants and commercial clients of the company. Vasanth works closely with control functions and business leaders to implement operational risk framework and also to stand up critical control programs that support operational risk within the company.

Vasanth has a broad range of experience within American Express, holding roles in implementation of Next-Generation payment platform in international markets; driving Information Security and internal control program within Technology Services group , and recently, leading Issue Management program for the company. Vasanth is passionate about Operational Risk topics and has worked with leaders to drive enterprise risk management and implement best practices that directly impact operational risk, controls and compliance, growth and service quality.

Xavier Pujos

Xavier PujosManaging Partner, SIONIC

I help financial institutions address the combined challenges of regulation, capital efficiency and organisational effectiveness. Having begun my career as an interest rates derivatives trader at Paribas, I became head of the foreign exchange trading team. I helped create the market risk department and led the fixed income market risk teams, before becoming deputy COO of fixed income front office. Upon the merger of BNP and Paribas, I became the COO for BNP Paribas Fixed Income worldwide, managing funding, capital, balance sheet, transfer pricing agreements and a comprehensive regulatory implementation programme for fixed income worldwide. Today, my involvement with SIFMA, GFMA, ISDA, FBF, EBF, regulators and central banks, enables me to understand the context and intention of regulation, as well as its impact on end-users.


Hugo RamirezSVP, Director of Corporate Assurance, BBVA

Master Degree: Financial Engineering, Concentration: Mergers and Acquisitions, Universidad de Guadalajara (UDG), Guadalajara, Mex

Bachelor Degree: International Trade (UDG)

CRMA Certified Risk Management Assurance

CRVPM Certified Regulatory Vendor Program Manager

Former College Professor at two universities and one superior-education institute, Mexico
1989 joined BBVA Bancomer Mexico, affiliate of BBVA (Spain)

1993 started auditing carrier at BBVA Bancomer Mexico (now BBVA Mexico), last position Divisional Audit Director

2006 VP and Chief Audit Director BBVA Bancomer USA (formerly Valley Bank, California)

2010 Head of Fraud Auditing Division at BBVA Compass (Birmingham, Al), now BBVA US

2012 VP and Chief Auditor BBVA Puerto Rico

2013 BBVA US (Houston), SVP and Corporate Assurance Director (Responsible for the enactment of the banks 3 LOD integrated assurance structure)

2017 named BBVA US Operational Risk and Extended Enterprise IA Champion (IT & Operations Audit Division), Houston

2019, leading multidisciplinary audit projects under the new BBVA US IA Agile structure/methodology


Jackie Risley, Senior Director of Product Marketing, Aravo Solutions

As the senior director of product marketing at Aravo, Jackie is responsible for addressing market and practitioner requirements for Aravo’s third-party risk management solutions. She has almost 20 years of leadership experience in product marketing, product management, and consulting for enterprise software solutions. Prior to joining Aravo, she was the senior director of product marketing at Nomis Solutions, a Silicon Valley fintech. Jackie holds an MA in English and an MBA from San Jose State University.



Jacob Rosengarten, Principal, Wolf/Rosengarten Group

Mr. Rosengarten is a principal in The Wolf/Rosengarten Group, a firm which specializes in helping clients develop and implement leading practices in Enterprise Risk Management. His prior roles included:

  1. Chief Enterprise Risk Officer, XL Group
  2. Managing Director of Risk Management and Analytics, Goldman Sachs Asset Management (GSAM)
  3. Director of Risk and Quantitative Analysis, Commodities Corporation (a privately held hedge fund company acquired by GSAM in 1997)
  4. Auditor – Arthur Young & Company

Mr. Rosengarten serves on several non-profit boards and holds an M.B.A. from the University of Chicago and a B.A. from Brandeis University. He is also a CPA and Chartered Global Management Accountant.


Benoit Saint-Jevin, Head of OPC & TAC Coordination, Global Markets Americas, BNP Paribas

Benoit Saint-Jevin will be presenting at 5th Annual Operational Risk Management USA.


Meet ShahDeputy Head, CCAR Operational Risk, UBS

Meet Shah will be presenting at 5th Annual Operational Risk Management USA.

Ryan Spelman

Ryan SpelmanSenior Manager, CyberClarity360

Ryan Spelman is a Senior Manager in the firm’s Legal Management Consulting practice and focuses on CyberClarity360™, a ground-breaking solution that helps organizations understand and manage their exposure to supply chain cyber risk through a fully transparent scoring system. Ryan has over a decade of senior management experience in homeland security and cyber security. He has lead initiatives that contributed to the reduction of cyber and physical risk at all levels of government.

Previously, Ryan was a Senior Director for the firm the Center for Internet Security (CIS) and established the CyberMarket program. Additionally, he oversaw the creation of risk assessment software at CIS that is being used by insurance companies to underwrite thousands of local governments across the country.
Prior to CIS Ryan was the Director of the New York State Senate Committee on Veterans’, Homeland Security and Military Affairs. He has also worked at the New York State Office of Homeland Security on the Weapons of Mass Destruction Task Force, the United States House of Representatives and the Suffolk County Office of Emergency Management.

Ryan holds a Masters of Public Administration (MPA) from the University at Albany’s Nelson A. Rockefeller College of Public Affairs & Policy, with a concentration in Public Safety and holds certifications in GIAC Critical Controls and GIAC Certified Enterprise Defender. He has presented across the country and overseas on topics such as Cyber Risk Insurance, How to Build a Cyber Risk Assessment Program, The New York State Department of Financial Services Cyber Security Regulations and Using Compliance Management as a Business Advantage.


Jack SpragueSVP, Operational Risk Management, HSBC

Jack is the US Head of Operational Risk Capital and Stress Testing at HSBC, where he is responsible for the firm’s Operational Risk CCAR program and regional submissions to support global stress tests and economic capital calculations.  He has worked at HSBC since 2010 and was previously the Head of Business Risk and Control for the Private Banking division in the Americas.  He has also held Operational Risk oversight roles at HSBC. Jack began his career as an internal auditor, first at Fidelity Investments and then at Bank of Tokyo-Mitsubishi.  Jack earned his degree in Accounting from the University of Massachusetts, Amherst.


Sunil SubramanianExecutive Director, Head of Operational Risk Quantification, JP Morgan Chase

Sunil Subramanian will be presenting at 5th Annual Operational Risk Management USA.


Kathryn TothDirector, Operational Risk Management, BMO Harris Bank

Kathryn (Katy) Toth is a financial services senior level professional with extensive experience in the areas of credit and operational risk management, product operations, client services and regulatory compliance.

Operational Risk has been Katy’s area of focus over the last 10 years, and she is currently a Director of Operational Risk within BMO Harris Bank’s Commercial Banking segment.  In this capacity, Katy oversees operational risk measurement, monitoring, and control practices for the first line of defense.  She serves as a trusted advisor to the line of business for all Operational Risk Management Framework components enabling business units to operate within the approved risk appetite and optimize results.  Katy contributes to BMO’s strong risk management culture by collaborating closely with second line ORM practitioners.

Katy earned an MBA from the University of Pittsburgh and a BS in Economics from Allegheny College.


Amit ValechaExecutive Director, Operational Risk Management New York, UBS

Amit Valecha will be presenting at 5th Annual Operational Risk Management USA.


Ryan WilliamsDirector, Operational Risk Programs, TIAA

Ryan is currently a Director at TIAA responsible for the following Firm-wide Operational Risk Programs: Incident Loss Reporting, Product & Services Risk, and Subsidiary Governance. At GE Capital, Ryan was responsible for the Firm-wide Risk Control Self-Assessment (RCSA) program. As Senior Risk Officer at Morgan Stanley, Ryan was responsible for the adherence of a 1,200+ person Business Unit to the Firm’s Risk and Compliance requirements. Ryan has 13+ years of experience in promoting effective and efficient risk management practices with a strong understanding of regulatory requirements and related implementation standards. Ryan has an MBA and Master of Science in Information Systems from Marist College. He is a FINRA Registered Investment Advisor (RIA) and Operations Professional. He also holds a Certificate of Information Security Management (CISM) from ISACA.


Stephen WoitskySVP, Operational Risk Management, Bank of the West

Hands-on and results-driven Risk Management Executive with 20+ years of leadership expertise in internal audits, regulatory compliance, controls, and overall strategic audit planning/execution for companies such as CLS Bank, Credit Suisse and UBS.
Active volunteer with Bridges Outreach since 2015 focusing on the Newark Run, providing input into the strategic planning process and doing fundraisers with local businesses and schools.
Fordham Graduate Business School – MBA In Accounting, MBA in Corporate Finance.

12th September 2019

Making fairness an intrinsic part of AI for financial services

By Sray Agarwal, Specialist – Data Science & AI, Publicis Sapient
12th September 2019

Bringing technology to traditional components of risk management

By Raj Dave, Director Compliance, Barclays
29th August 2019
Top 3 Investment Priorities

Top 3 investment priorities according to FinTech Leaders 2019 Report

9th August 2019

Integrating conduct requirements and maturing risk culture of a firm

By Benoît Saint-Jevin, Head of OPC & TAC Coordination, Global Markets Americas, BNP Paribas
9th August 2019

Linking risk appetites to decision making

By Jacob Rosengarten, Principal, Wolf/Rosengarten Group
7th August 2019

Benefits of a Traditional RCSA

By Thomas Tobin, Director, Operational Risk, Mizuho
2nd August 2019

Exploring the uses of AI and machine learning technology in operational risk

By Saqib Jamshed, Head of Model Risk Governance, The Options Clearing Corporation
1st August 2019

Increasing accountability in the first line and minimizing duplication of efforts for risk assessments

By Hugo Ramirez, SVP, Director of Corporate Assurance, BBVA
8th July 2019

Presentation: The increasing risk of vendor and third parties and ensuring effective controls across lifecycle

6th June 2019

TPRM insights from Dov Goldman, VP, Innovation and Alliances, Opus

22nd May 2019

Risk Webinar: A discussion on the key findings from CeFPro’s Global Conduct Risk Survey

21st May 2019

Survey Suggests Third-party Risk Practices Are Maturing

By Aravo
21st May 2019

Vendor risk: Due diligence, scaling, analysis, and ongoing oversight

By Marc Lotti, Partner, ACA Aponix and Jeff Rowley, Principal Consultant, ACA Aponix
14th May 2019

Monitoring and mitigating insider risk and limiting insider fraud

13th May 2019

Risk Webinar: Managing third parties, it’s more than just cyber risk

2019 Knowledge Partners:

CastleHill Managed Risk Solutions

CastleHill Managed Risk Solutions, LLC – CastleHIll offers advisory, implementation, and managed services for Regulatory Change Management, Enterprise Risk Management, Third Party Risk Management, Compliance and additional Operational risk disciplines. Our structured approach to implementation and onboarding (Prototype-Iterate-Enhance) leverages best practice risk management process design, prototyping and iterative enhancement techniques that delivers rapid value. In addition, our GRC as a Service (GRCaaS) managed service helps simplify your risk management processes by providing options for outsourcing the costly administrative activities and technology support that distract risk managers from their primary job of managing risk. CastleHill team members average over 17 years of professional experience and act as Subject Matter Experts in two or more risk domains. We have a proven track record of departmental and enterprise GRC implementations using the RSA Archer and ProcessUnity platforms.


In an increasingly transparent world where organizations are judged and measured based on social expectations of corporate behavior, the narrative around governance, risk, and compliance (GRC) is shifting.

GRC is no longer simply about monitoring regulatory compliance or managing known risks. It’s about sustaining an organization’s social license to operate – ensuring that business practices, operating procedures, and corporate actions are acceptable to employees, stakeholders, and the public at large.

In other words, what matters today is integrity – acting in accordance with core values, ensuring that an organization’s words and deeds are aligned.Integrity is the foundation on which enterprises build satisfied clients, engaged workforces, and successful brands.

MetricStream’s mission is to enable each customer to perform with integrity. Through our GRC apps, platform, and services, we help enterprises drive exceptional business performance in a way that is aligned with their core values and mission.

2019 Co-Sponsors:


Aravo Solutions delivers award-winning, marketleading cloud-based solutions for managing third party governance, risk, compliance and performance. We help companies protect their business value and reputation by managing the risks associated with third parties and suppliers, and to build business value by ensuring that their third party relationships are optimized. Aravo TPRM for Financial Services allows firms to centralize all their third parties into a single, quickstart cloud solution for assessing risk, conducting initial and ongoing due-diligence, managing and monitoring contractual compliance and performance, and transitioning and off-boarding third parties. Providing unrivaled regulatory agility and ease-of-use, together with actionable executive reporting, Aravo supports a user base of 124,000 corporate users, managing more than 4.3 million third party users in 36 languages and 154 countries. Learn more at aravo.com


everbridge will be co-sponsoring the Operational Risk Management Congress.

OneTrust Vendorpedia™

OneTrust is the #1 most widely used privacy, security and third-party risk technology platform trusted by more than 3,000 companies to comply with the CCPA, GDPR, ISO27001 and hundreds of the world’s privacy and security laws. OneTrust’s three primary offerings include OneTrust Privacy Management Software, OneTrust PreferenceChoice™ consent and preference management software, and OneTrust Vendorpedia™ third-party risk management software and vendor risk exchange. To learn more, visit OneTrust.com or connect on LinkedIn, Twitter and Facebook.

Phyton Consulting and Talent Advisors

Phyton Consulting specializes in tackling the most complex initiatives facing our clients. From GRC to Data Management and Technology, we strive to be the best subject matter-led, execution-focused group on the street. Our services are conceived to address industry-specific business and data challenges with the right blend of tactical and strategic execution.
With our deep industry and subject matter expertise, we partner with and empower highly regulated and data intensive organizations to focus on their core businesses. Meeting the requirement of intensified regulatory scrutiny and increasing demands for operational efficiencies requires a team that understands the challenges and how to tackle them.

We are a globally recognized firm with over 20 years of experience in consulting, staffing, and managed services. We have global reach with our primary offices in New York, North & South Carolina, Montreal/Toronto, and London.

Phyton Talent Advisors, provides top-tier talent for the world’s most competitive industries. We’re more than recruiters, more than executive headhunters- we’re trusted, strategic advisors. We refuse to participate in the people-as-commodities model that dominates our industry. We respect our clients as long-term partners. We treat our job candidates as people. We regard our employees as family. Their success is our success. We are tenacious in style yet nurturing in character. We’re both hungry and humble. We’re different from our competitors in ways that make us an indispensable asset for our clients, a better place to work and a more sustainable environment.

At Phyton Talent Advisors we strive to present the perfect candidate who will not only fulfill and exceed the job’s requirements, but also seamlessly fit into your company’s culture and organization. Working on behalf of both the professional and the employer, we invest time into each candidate to fully understand the scope of their career goals and professional interests. We would never advocate for someone we wouldn’t want to work with ourselves.

We pride ourselves on focusing on the long-term success of both the employer and the professional. When we attain this perfect harmony, we see the highest levels of success – the ability to attract and retain quality employees that are just as much invested in you as you are in them.


Sionic is a global consulting firm. Our focus is on change and we specialise in a unique blend of business and people performance. We are agile, independent and hold a straightforward philosophy – that outstanding people produce outstanding work. We tackle complex operational, economic and strategic problems, big and small, for clients dealing with evolving markets, changing risks, intricate regulation, cultural change, technology and digital advances. We have over 300 professionals working within our specialist practices. Our experts are based in more than a dozen locations worldwide across North America, Europe and Asia and we continue to expand at pace.

2019 Associate Sponsor:


CyberClarity360™ is a sophisticated third-party cyber risk management solution that helps organizations efficiently assess and confidently track the cybersecurity and resilience of their third parties. CyberClarity360 quantifies cyber risk by leveraging a transparent scoring and analysis system designed to deliver compliance assessment against several regulatory frameworks, including CCPA, NY DFS, GDPR, NIST CSF, and more, enabling informed risk-based decisions and unique insight into often overlooked risk areas not only at control level detail, but also portfolio-wide.

2019 Exhibitors:


360factors empowers organizations to accelerate productivity, innovation and profitability by predicting risks and streamlining compliance. Predict360, its flagship software product, is a Risk and Compliance Intelligence Platform augmented with Artificial Intelligence technology to predict and mitigate operational risks while streamlining regulatory compliance. Predict360 integrates regulations and obligations, compliance management, risks and controls, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform based on artificial intelligence to provide predictive analytics and unique insights for predicting risks and streamlining compliance. 360factors is the exclusive endorsed solution provider for compliance management by the American Bankers Association (ABA). Visit www.360factors.com for more information.

Management Solutions

Management Solutions is an international consulting Firm whose core mission is to deliver business, risk, financial, organization and process-related advisory services, targeted at functional and quantitative aspects and the implementation of related technologies. We operate in more than 40 countries from our 18 offices, nine of them located in Europe–Madrid, Barcelona, Bilbao, London, Warsaw, Frankfurt, Zürich, Milan and Lisbon, eight in the Americas – New York, San Juan de Puerto Rico, Mexico City, Bogota, São Paulo, Lima, Santiago de Chile and Buenos Aires, and one in Asia – Beijing, with a multidisciplinary team of more 1,700 professionals with functional, mathematical, technical and other profiles.

Sia Partners

Sia Partners is a next generation consulting firm focused on delivering superior value and tangible results to its clients as they navigate the digital revolution. Our global footprint and our expertise in more than 30 sectors and services allow us to enhance our clients’ businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy, and Data Science. As the pioneer of Consulting 4.0, we develop consulting bots and integrate AI in our solutions.

Media Partnerships

We are happy to support publications, associations and organisations at this event. From a simple company listing with your logo to taking advantage of some of our sponsor benefits listed above. To discuss a media partnership further please email james.marinos@cefpro.com or call +44 (0)20 7164 6582.

2019 Media Partner:

GLEIF – Global Legal Entity Identifier Foundation

Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation (GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal Entity Identifier (LEI). GLEIF is headquartered in Basel, Switzerland. GLEIF services ensure the operational integrity of the Global LEI System. GLEIF also makes available the technical infrastructure to provide, via an open data license, access to the full global LEI repository free of charge to users. GLEIF is overseen by the LEI Regulatory Oversight Committee, which is made up of representatives of public authorities from across the globe.


Crowne Plaza
Times Square
1605 Broadway
New York
NY 10019



Please call


View hotel website here

Keynote Panel Discussion: Utilizing FinTech infrastructure to drive process automation.

Monitoring and mitigating insider risk and limiting insider fraud.

Why should you join us at Operational Risk Management USA 2019?

Reputational risk, risk culture and increasing overall efficiency.

Earn up to 15 CPE Credits for the two-day Course.

  • Prerequisites: Knowledge of financial risk management
  • Advanced Preparation: No advanced preparation is required
  • Program Level: Intermediate to advanced
  • Delivery Method: Group-live

The Center For Financial Professionals is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org

Please note these are subject to change as per the agenda and final credits will be available after the event.

Earn up to 15 CPE credits

Frequently Asked Questions

Can I present at the Operational Risk Management 2019 Congress?

Yes, the Center for Financial Professionals are happy to discuss speaking opportunities at Operational Risk Management USA Congress 2019. For further information on this please contact alice.kelly@cefpro.com or call us on +1 888 677 7007.

Are there any rules on the dress code?

Business attire is requested. The Congress is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.

What is the cost and what is included in the registration fee?

We offer incentives for ‘early bird’ registrants of the Congress, as outlined on our pricing structure.

Registration includes breakfast, refreshment breaks, lunches, the cocktail reception at the end of the day, full access to the Congress sessions and exhibition area. Presentations from sessions are also available, subject to speaker approval.

Where can I find the Congress documentation and speaker presentations?

All registered attendees will receive an email with access to documentation and speaker presentations after the Congress*

*Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.

Will breakfast, lunch and refreshment be provided?

Yes. As with all of our events the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.

This will be provided on both days of the Congress.

Will there be opportunities to network with other attendees?

There are ample opportunities for networking and interaction throughout the Congress, such as

  • Breakfast, lunch and refreshment breaks
  • Cocktail reception at the end of the day (Subject to confirmation)
I have several colleagues that would like to attend, is there a group discount?

Certainly! We are pleased to offer you a 50% discount on the third registration or provide a fifth registration for free.

If you would like to register more than five colleagues please contact us on +1 888 677 7007

Please note:

  • Registrations must be made at the same time
  • Registrations must come from the organization
  • The lowest registration will be discounted
Are there opportunities to share my thought-leadership at Operational Risk Management 2019?

Yes there are plenty of opportunities for the Center for Financial Professionals to share thought-leadership to the attendees of Operational Risk Management USA Congress 2019 and our wider risk professionals community.

At the event
We can distribute your material to the attendees, offer you an exhibition booth, and provide speaking opportunities so that you may enjoy a more prominent presence at the Congress. Visit the Sponsor tab for further information or contact sales@cefpro.com / +1 888 677 7007.

Risk Insights
Feature your content on our Risk Insights website and supporting Risk Insights monthly newsletter. For further information please download our media pack here.

Are media partnerships available for Operational Risk Management 2019?

Yes. As part of a media partnership we can offer a variety of options to increase the branding and awareness of your association, company, certificate, publication or media. We are flexible with what we can offer however we usually:

  • Provide a discounted rate to attend
  • Place your logo and profile on the Congress website
  • Place your logo on the Congress brochure
  • Place your logo on promotional content where applicable
  • Distribute your media/marketing at the Congress
  • Promote through social media channels

To discuss this further please contact amy.greene@cefpro.com or call +1 888 677 7007.

This survey is to assess the current state of software implementations for management of the following NFRs: Operational risk; Financial crime risk; Third-party risk; Technology risk; Conduct risk; and Model risk.

For each of the above NFRs, the survey aims to assess the following topics: Preference for in-house developed software vs. purchasing vendor provided software | Key criteria used by organizations to select the most appropriate vendor software | Most widely implemented vendor provided software | Typical implementation challenges and solutions adopted to address these |Most widely used consulting and service providers for designing frameworks and supporting implementation of the software | The key emerging business requirements.

Operational Risk Survey

All survey respondents will receive a complimentary full copy of the final report

Early Bird

Standard Rate

Representing a financial institution
(E.g. Bank, Insurance company, Asset Manager, Regulator)
SAVE $200

Register by September 20


Registrations after September 20

Early Bird

Standard Rate

Representing an information/service provider
(E.g. Consultant, Vendor, Executive Search Firm, Law Firm)


SAVE $400

Register by September 20


Registrations after September 20

*All rates are subject to UK VAT

Group Bookings:

Group rates are available for 3 or more attendees from the same organisation, when registering at the same time. The current rate allows every third colleague to come along for half price or a fifth colleague to attend for free!

Other Ways to Register

1. Register by Email

Simply email us with your e-signature
we will do the rest for you!

We only need your:
– Full name
– Job title
– Company & address
– Contact number


2. Contact Us Directly

+44 (0)20 7164 6582 (UK)
+1 888 677 7007 (US)


Connect With Us

2019 Knowledge Partners:

2019 Co-Sponsors:

2019 Associate Sponsor:

2019 Exhibitors:

Can your organization contribute at our Operational Risk Management Congress?

Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. Please contact sales@cefpro.com or call us on +1 888 677 7007 where a member of the team will be happy to tailor the right package for you.

Connect With Us | #OpRiskUSA

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