Payments Forum 2019

Payments Forum 2019 | AGENDA

12-13 February, 2019 | London

08:00 Registration and breakfast

08:50 Chair’s opening remarks

REGULATION PANEL DISCUSSION

09:00 Reviewing regulatory changes across the payments landscape and ensuring system readiness for future updates

• The cost of compliance
• RegTech uses to standardise regulation interpretation
• Infrastructure capabilities to handle future regulation
• Impact of GDPR
  • BA example with 350,000 customer data leaked
• Uncertainty around secure customer authentication
• Looking beyond compliance and ensuring business value for customers

Caitriona Whelan, Head of Compliance and Controls, NatWest

Peter Smith, Director, Seneca Investment Managers & Independent Industry Consultant, FinTechReguLab

Garrett Lunney, Chief Digital Officer, AIB

API

9:50 Reviewing progress towards final roll out of API across UK and Europe and aligning practices to avoid jurisdictional fragmentation

• Open banking and APIs access to account
• Discrepancies of API adoption across companies and across Europe
• Ensuring data security with third party access
• Assigning liability between banks and third parties in event of loss
• Exemption process for fall-back mechanisms
  • What does the application process look like
  • Developing contingency mechanism
• Creating a wider adoption of initiating payments

10:30 Morning refreshment break and networking

PSD2/OPEN BANKING PANEL DISCUSSION
11:00 What is next for open banking? Reviewing requirements for full implementation to deliver on PSD2 and open banking

• New service developing and impact for competition and innovation
• Non-banks competing and challenging banks role in payments
• Spill over of UK open banking and European PSD2 on the rest of the world
• Maintaining customer loyalty with access to new accounts
• Loophole for potential withholding of information based on interpretation
• Secure customer authentication and more dedicated installations
• Limitations of banks legacy systems and ability to stay agile

Becky Clements, Director of Payments, UK Finance
Esme Harwood, Director of Strategic Development, Barclays

REAL TIME PAYMENTS

11:50 Harmonising infrastructure across multiple jurisdictions for a more streamlined approach and increased adoption rate

• Connecting multiple clearing and settlement mechanisms
• Inherent risk of changing existing scheme
• Updating critical infrastructure without disruption to ensure payments continue
• Detecting fraudulent payments
• Impact on banks liquidity
• Competition to card services
• Implementation of request payment to request outstanding amounts

Heike Winter, Director Retail Payments Policy, Deutsche Bundesbank

12:30 Lunch break and networking

ISO 20022
1:30 Adoption and integration of ISO 20022 messaging to increase standardisation across the industry

• Messaging standard adoption
• Transition process and different approaches
• Opportunities presented from changes
  • Data and information provided
  • Competition or compliance aide?
• Cross border payments as international standard
• Harmonising to a new format
  • Intensive upgrade to old systems

DATA

2:10 Ensuring compliance with data privacy regulations and potential conflicts under PSD2

• Balancing with open banking
• GDPR implications of PSD2 and open banking
  • Determining blame in case of loss event
• Collecting and cleaning unstructured data to fulfil GDPR obligations
• Data analytics to be more competitive and respond to regulatory changes
• Drivers of data and future data architecture

2:50 Afternoon refreshment break and networking

NEW PAYMENTS LANDSCAPE PANEL DISCUSSION

3:20 Ensuring system resilience to adapt to the evolution of the new payment landscape

• Adoption from retailers and merchants
• Mass customer adoption to ensure success
• Ensuring customer confidence
• Infrastructure limitations of large financial institutions to keep up with regulatory change
• FinTech collaborations to advance customer options
• PSP or software providers opportunities to connect more with API

Heike Winter, Director, Retail Payments Policy, Deutsche Bundesbank

Dougie Belmore, Head of Payments Industry Engagement, Clydesdale Bank

Adrian Smyth, Head of Innovation, Payments, Natwest

P27 PROJECT

4:10: Project 27 – Creating an integrated region for domestic and cross border payments in multiple currencies in the Nordics

• Introduction to Project 27
• From legacy infrastructures to harmonisation
• Future proof infrastructure – opportunities to create pan Nordic offerings

Lillian Grossman, Pan Nordic Payments Project, Payments at Group Development, Danske Bank

AUTHENTICATION

4:50 Ensuring customer authentication and limiting vulnerabilities with continued increase in digital landscape and customer adoption

• Technical standard for secure customer authentication
• What two factor authentication means for payments
• Delivering across online applications
• Satisfying regulatory requirements and customer protection
• Uncertainty around requirements for secure customer authentication
• Dedicated installations of customer authentication

Esme Harwood, Director of Strategic Development, Barclays

5:30 Chair’s closing remarks

5:40 End of day one and drinks reception

08:15 Registration and breakfast

08:50 Chair’s opening remarks

CROSS BORDER PAYMENTS

9:00 Implementation and adoption of cross border payments and aligning approaches between UK and Europe

• SWIFT GPI = future of payments landscapes
• Complexity of cross border payments and gaining customer buy in
• Intricacy of cross border payments limits customer confidence with heightened room for mistakes
• Impact of Brexit on future of cross border payments
• Uses of Pay m in the UK – incorporation of Europe to enable transactions
• Cost of European payments to customers: UK approach vs. Europe

FRAUD

09:40 Ensuring accurate fraud detection and prevention measures alongside innovation to limit vulnerabilities

• Corporate business email compromise
• Advances in threats – tracking emails for payment chain
• Protections in place to protect customers
• Ensuring customers are sensible with their information
• Who is to blame if information is shared by customer?
  • Reimbursing customers – who is liable?
• Advances in fraudsters sophistication

Paul Cain, Global Head of Research, HSBC

10:20 Morning refreshment break and networking

AML

10:50 Innovation in AML detection and advancing methods to real time to keep up with payment innovation

• Ensuring payments are not illegal funds in real time
• Detecting shell companies to limit money laundering and sanctions breach
• Detecting buzz words in transactions
• Innovation in fraud and AML detection
  • Moving to real time
• Score and system capability
• 4^thAML directive
  • Transaction monitoring between banks and payment traffic
  • Monitoring activity and action
  • Due diligence on customers not banks

TECHNOLOGY PANEL DISCUSSION

11:30 Leveraging technological advances to increase efficiency of processes and limit human error

• Using technology to automate elements of payments
• Balancing innovation and potential vulnerabilities
• How far can innovation cut costs and improve internal processes and security
• Regulatory data requirements increasing reliance on technology
• Integrating technology to work harmoniously with human interaction
• Upgrading systems to keep up

Vikas Munshi, Lead Platform Architect, Data Analytics and Machine Learning, ING Bank

Ruth Wandhofer, Managing Director, Global Head of Regulatory & Market Strategy, Citi

Sameer Dubey, Director, Head of Payments, Barclays

12:20 Lunch break and networking

AI, ROBOTICS & MACHINE LEARNING

1:20 Adoption and deployment of AI, machine learning and robotics to enhance customer experience and increase efficiency

• Continued deployment of AI into payments to create efficiency
  • Automating existing processes – payments processing, repair, rooting etc.
• Robotic engineering
  • Automation of the application customers use to interact with banks
  • Transparency so customers can see full payment activity
  • Building GPI in the front end
• Delivering customer outcome and using for enhanced experience
• Integrating new technology so it works harmoniously with human interaction

Tadeja Zupancic, Director, Global Domestic Payments Product Management Head, Citi

FINTECH AND CHALLENGER BANKS

2:00 Reviewing the evolution of FinTechs and their impact on existing banks to enforce change

• Trickle-down effect on consumers and customer service
• Delivering value not concepts
• Competitive pressures from FinTechs and BigTechs
• New services developing and outcome for competition and innovation in the payment sector
• How far is this innovation able to really cut costs and improve internal process and security?
• Leveraging new technology providers and data analytics

Wincie Wong, Head of Innovation for Supply Chain Services, NatWest

2:40 Afternoon refreshment break and networking

BLOCKCHAIN

Is cryptocurrency the next main Internet payment method?

3:10 Understanding uses of blockchain and the impact on traditional payment methods

• Role of distributed ledger in payments system
• Experimentation at infrastructure level
• Using Blockchain to increase efficiency
• Increasing speed of business transactions
• Role of bank currencies in light of data economy
• Utilising blockchain without reducing importance of financial institutions
• Making payments without a centralised authority

William Piquard, Managing Director Europe, Gatecoin Limited

FUTURE OUTLOOK

3:50 The future of payments: Preparing infrastructure for future of payments and innovation 

• New payment architecture
• Future of MPA and SEPA
• How will new players tapping into the payments system change the payment landscape?
• The future of PSD2 and regulation

Julian Sawyer, Chief Operating Officer, Starling Bank

4:30 Chair’s closing remarks

4:40 End of Forum

Please note, this agenda may be subject to change.

Payments Forum 2019 | SPEAKERS

12-13 February, 2019 | London

Dougie Belmore, Head of Payments Industry Engagement, Clydesdale Bank

Dougie has over 30 years’ banking experience having started with Clydesdale Bank in 1985 and has enjoyed a varied career path including Branch Banking, Sales & Service Support, Relationship Management, Programme Management, and Industry Engagement.

Dougie has been involved in the Payments arena since 2009, and as Head of Payments Industry Engagement he is responsible for all aspects of Clydesdale Bank’s interaction across the breadth of the Payments Industry, ensuring full compliance with scheme, industry and regulatory requirements, and the end to end management of payment processing within the Bank. In addition, he has served as a Director of Bacs, Faster Payments and CHAPS Co.

A Fellow of the Chartered Banker Institute, and an Associate of the Chartered Management Institute, Dougie has also served as a Trustee Director for the Bank’s Pension Scheme and has been a Trustee Director of the Bank Workers Charity since 2007.

Paul Cain, Global Head of Research, HSBC

Paul Cain is the Global Head of Research Analytics and Data Science at HSBC.  Paul has over 30 years of experience in analytical strategy development across different banking disciplines covering application, behavioural, credit risk, fraud and financial crime.

Previously Paul worked for Marks & Spencer Bank helping establish an Industry award winning fraud analytics function.  In 2003 HSBC acquired M&S Bank and Paul moved to the newly created Global function establishing a Global analytics team.  Travelling extensively Paul and his central team have worked closely with Regional colleagues creating a consistent approach in how systems and analytics are deployed to help combat fraud.

In recent years Paul has been appointed the Global Head for Research Analytics and Data Science responsible for establishing new practices in identifying financial crime (including fraud).  In this new role Paul has recruited a central team of Data Scientists with strong academic backgrounds and a range of individual skills & experiences.

Financial crime is a global issue, and firstly it’s important to create a purpose built data platform that enables a bank as large as HSBC to fully leverage its vast data footprint.

The ability to process data quickly is opening up new ways to identify criminal behaviour.  The capability to Network customers and clients using a variety of payment, social and behavioural links helps highlight patterns of activity that previously may not have been known.

Using increasingly complex statistical algorithms client behaviour can become more accurately categorised and outlier populations established.

All of these techniques are helping ensure emerging risks are identified and appropriate reviews undertaken.

Becky Clements, Director of Payments, UK Finance

Becky has close involvement with the UK Payment System Regulator (PSR) and has sat on the Advisory Panel and the Payment Strategy Forum and chaired the Working Group for Implementation Planning for the New Payment Architecture which is part of the PSF consultation paper issued in July 2017. She was also chosen to be part of the Delivery group commissioned by the Bank of England and the PSR for the consolidation of the three Retail Payment schemes representing small and middle sized financial organisations. Becky was a member of the BoE Advisory Board for the replacement of RTGS and has held non-executive Directorship positions for the   New Payment System Operator (NPSO), Faster Payments Scheme , Payments UK and the Interim Trade Association.

This close involvement with Industry change gives her a unique perspectiveon the progress and work being taken to improve customers’ payment experience.

At Metro Bank she was Head of Industry Engagement, responsible for payments and card change activity, as well as leading industry and third party engagement. Becky has extensive experience of working with the payments industry and delivering long-term, sustainable value to both customers and business.

Becky is currently Director of Payments for UK Finance leading a strong team with deep domain knowledge  delivering thought leadership on policy working closely with the regulators in the UK and Europe for the good of the membership.

Sameer Dubey, Director, Head of  Payments, Barclays

Sameer will be speaking at the 2nd Annual Payments Forum 2019

Lillian Grossman, Pan Nordic Payments Project, Payments at Group Development, Danske Bank

Lillian is currently working in a Pan Nordic Payments Project –  the Project 27(P27 – after the 27+ million inhabitants of NO, SWE, DK, and FI). P27 is lead by the 7 largest banks in the Nordics. The vision is to establish the world’s first integrated region for domestic and cross border payments in multiple currencies. Lillian  joined the Payments Area in Danke Bank in June 2017 as Head of Payments for Personal Banking, covering both Cards and Payments products and enablers for the Nordics. Prior to joining Danske Bank, Lillian has +15 years of international experience in the telco industry, primarily within business development of International Roaming of the Orange Group (10 years) in Denmark, Switzerland and Corporate in Brussels, London, and Paris.  After leaving the telco industry, Lillian worked with white label OTT, developing a remittance concept in messaging, before moving into a FinTech digital wallet solution, introducing her to the wonders of Payments – cards and accounts. In 2016, Lillian joined Cryptomathic, who specialises mainly in Qualified Electronic Signatures, Crypto Key Management, Authentication and EMV data preparation as Director of Business Development, before being approached by the Bank

Lillian holds an M.Sc. in Mathematics and Economics from Copenhagen University.

Esme Harwood, Director of Strategic Development, Barclays

Esme Harwood is Director of Strategic Development at Barclays. In her current role she is responsible for the delivery of Open Banking and payments changes within Barclaycard [or the credit card business].  In previous roles at Barclays she advised on and implemented regulatory changes impacting current accounts, and represented Barclays in industry forums.  Prior to joining Barclays, Esme worked in research, policy and as an adviser to a Liberal Democrat MP.

Garrett Lunney, Chief Digital Officer, AIB

Garrett will be speaking at the 2nd Annual Payments Forum 2019

Vikas Munshi, Lead Platform Architect, Data Analytics and Machine Learning, ING Bank

Vikas is a creative technologist and Fin-Tech enthusiast currently working for ING Bank in the Netherlands. His multinational experience with diverse technology, consulting, and financial services organizations and background in engineering, IT and Finance, enables him to bring a unique focus to current and emerging challenges facing the financial industry.

William Piquard, Managing Director Europe, Gatecoin Limited

William Piquard: ex-COO and new Europe Managing Director of Gatecoin, a cryptocurrency and blockchain token exchange headquartered in Hong Kong. As Gatecoin was the first exchange to list ether in 2015 and underwrite ICOs, William gives regular talks about his experience and observations of the dapp and token space, the regulatory developments and what he sees as the major trends driving crypto-token markets in the future. He has already participated in a wide variety of industry events including Inside Bitcoins (Seoul), Fund Forum Asia (Hong Kong) and the Nikkei FinTech Summit (Tokyo). Originally from Paris, William graduated from HEC Paris and also holds a CEMS Master degree in International Business

Julian Sawyer, Chief Operating Officer, Starling Bank

As Chief Operating Officer, Julian oversees business operations, including payment systems, card operations, customer contact, human resources and supplier relationships.  He also leads Starling Payment Services division providing real-time sponsorship to Faster Payments, BACS and SEPA.

Julian worked as a management consultant at Andersen Consulting (now Accenture) and EY, specialising in large transformation change in the cards and payments industry. He set up his own financial services consultancy, Bluerock, which he ran for thirteen years before selling it in 2012.

Peter Smith, Director, Seneca Investment Managers & Independent Industry Consultant, FinTechReguLab

Peter has over 40 years experience at Senior Manager & Main Board level in UK Financial Services. Currently his main focus is working with industry, ministers and regulators on the UK’s Digital Strategy Plan to help integrate emerging technology and digital distribution with statute and regulation both in the UK & worldwide. This includes helping the understanding of regulatory approach & implementation, including automated supervision and next generation technology.

He is a Non – Executive Director of Seneca Investment Managers as well as Independent Industry Consultant at FinTechReguLabs and currently sits on a number of industry think-tank & lobby groups. He has previously sat on a number of UK Regulatory Steering Groups. He liaises with regulators and ministers on all new developments in financial services, fintech & regulation. He is a regular contributor to industry publications and conference speaker providing commentary on various industry issues.

Until very recently he was Digital Ambassador for TISA leading on digital & FinTech helping to shape UK industry policy & deliver on UK digital innovation projects and liaising with FCA, ICO, Treasury and the UK fintech ecosystem as well as European Regulators. He is a regular speaker and commentator at industry conferences & events.

He sat on the steering committee for the FCA Industry Sandbox consultation and was a founding member of the industry Pensions Dashboard project working in collaboration with Government & the ABI led project team. He also led the Industry Data Portal project on GDPR with the Information Commissioners Office for UK Financial Services and FinTech and is a contributor to the governments APPG on FinTech.

Adrian Smyth, Head of Innovation, Payments, NatWest

Adrian has extensive experience in delivering solutions in the Corporate and on line markets. A payments specialist, previous roles include Head of UK Change Management leading the design and execution of payment products and services.

Adrian is a senior practitioner in the Payments centre of excellence for NatWest, specialising in innovation and leading the Payments relationship with the Corporate Bank, Private Bank & Government Banking Services. In this role Adrian has a wealth of experience in working in partnership with Fintechs developing API enabled propositions.

Ruth Wandhofer, Managing Director, Global Head of Regulatory & Market Strategy, Citi

Ruth Wandhöfer is a regulatory expert in the field of banking and one of the foremost authorities on transaction banking regulatory matters. Ruth’s key responsibilities include driving regulatory and industry dialogue and developing product and market strategy in line with the evolving regulatory and innovation landscape.

Ruth chairs a number of influential industry bodies such as the Global Public Policy and Regulatory Affairs Committee of BAFT and the BAFT Innovation Regulatory WG, the European Banking Federation Payments Regulatory Expert Group and the European Payments Council (EPC) Payment Security Group. She is also a board member of the EPC and the EBA Association, a member of the European Commission Payment Systems Market Expert Group (PSMEG), a member of BAFT’s Global Innovation Council, a member of the European Biometrics Advisory Council and a member of the UK Payment Systems Regulator Payments Strategy Forum.

In her spare time she mentors FinTech start-ups in London and the US, while pursuing a PhD on blockchain/distributed ledger technology in relation to financial market infrastructures.

Ruth was named as one of 2010s ‘Rising Stars’ by Financial News; named in Management Today’s 2011 ‘35 Women under 35’ list of women to watch (Sunday Times), and one of the 100 Most Influential People in Finance 2012 as named by Treasury Risk Magazine. In 2015 she was the recipient of the ‘Women in Banking and Finance Award for Achievement’ and in 2016 she was on the global ‘Women in FinTech Powerlist’ of Innovate Finance.

She speaks five languages (EN, DE, F, ES, IT) and has completed studies in various countries, including an MA Financial Economics (UK), an MA International Politics (FR) and an LLM in International Economic Law (UK). She published two books: “EU Payments Integration – the tale of SEPA, PSD and other Milestones along the Road” (2010) and “Transaction Banking and the Impact of Regulatory Change: Basel III and other challenges for the global economy” (2014), both Palgrave MacMillan. She occasionally lectures at Queen Mary London School of Law.

Caitriona Whelan, Head of Compliance and Controls, NatWest

Caitriona Whelan is Head of Compliance and Controls for NatWest Payments. Caitriona is a lawyer, and has advised Financial Services and Technology companies for over 20 years.  She started her career at Salomon Brothers and thereafter had roles at Credit Suisse, Bank of Ireland, Monex and MasterCard.  In addition to working inhouse she established a unit in a law firm advising all players in the payments ecosystem. She is currently NED for Payments Administration UK.

Heike Winter, Director Retail Payments Policy, Deutsche Bundesbank 

At the Deutsche Bundesbank, Dr Heike Winter is responsible for policy issues relating to the retail payment system. This comprises committee work in the Eurosystem and in the German banking industry as well as designing the Bundesbank’s range of services for credit institutions. After completing her degree in economics, Dr Winter worked at an institute for economic theory. She joined the Deutsche Bundesbank in February 1999, working initially in the Public Relations and Economic Education Departments before transferring to the Payments Department in March 2007.

Wincie Wong, Head of Innovation for Supply Chain Services, NatWest

Wincie Wong works at the leading edge of creative and disruptive innovation in the banking industry with a digital and financial services background and delivers transformation across RBS running a supply chain management team. An international speaker and a digital evangelist, she is passionate about spearheading the growth of a more diverse technology workforce as co-founder of the RBS Girls Can Code network and founding member of Tech She Can, an organisation of 60+ corporates working together to increase the number of women in technology roles in the UK. Having grown up in New York City, she’s spent the last 9 years across the pond in London where she is passionate about making innovation useful for customers.

Tadeja Zupancic, Director, Global Domestic Payments Product Management Head, Citi

Tadeja will be speaking at the 2nd Annual Payments Forum 2019

Payments Forum 2019 | INSIGHTS

12-13 February, 2019 | London

Filmed Panel discussion:

Artificial Intelligence and its transformational opportunities across business

Panellists: Craig Ramsay, Global Head of Innovation, HSBC, Vikas Munshi, Lead Platform Architect – Data Analytics and Machine Learning, ING and Ville Sointu, Head of DLT and Blockchain, Nordea.

Ahead of the upcoming 2nd Annual Payments Forum 2019 taking place on 12-13 February in London, view this panel discussion from the Payments Forum 2018. This discussion covers AI, Machine Learning and Blockchain.

Video Interview:

What does the future hold for the Payments industry?

Interview with: Craig Ramsay, Global Head of Innovation, GLCM, HSBC, Scott Manson, Head of Strategy for Payments and Banking Products, Nationwide Building Society, Caitriona Whelan, Head of Industry Engagement and Payment Change, NatWest, Marco Marocco, Head of Market Services Division, Intesa Sanpaolo

Ahead of the upcoming 2nd Annual Payments Forum 2019 taking place on 12-13 February in London, view this interview from the Payments Forum 2018.

Video Interview:

Payments industry – Key challenges

Interview with: Scott Manson, Head of Strategy for Payments and Banking Products, Nationwide Building Society, Caitriona Whelan, Head of Industry Engagement and Payment Change, NatWest, Marco Marocco, Head of Market Services Division, Intesa Sanpaolo

Ahead of the upcoming 2nd Annual Payments Forum 2019 taking place on 12-13 February in London, view this interview from the Payments Forum 2018.

Payments Forum 2019 | SPONSORS

12-13 February, 2019 | London

Sponsorship

Can your organisation contribute at our Payments Forum 2019? Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. Please contact sales@cfp-events.com or call us on +44 (0) 20 7164 6582 where a member of the team will be happy to tailor the right package for you.

How can your organization benefit from a CeFPro partnership?

2019 Co-Sponsor

2019 Media Partners

Payments Forum 2019 | VENUE & FAQ’s

12-13 February, 2019 | London

Venue

ETC VENUES

MONUMENT, 8 EASTCHEAP
LONDON | EC3M 1AE

Find out more online at:

https://www.etcvenues.co.uk/venues/monument

Nearby Accommodation

The Payments Forum 2019 will take place near Monument Station. If you require accommodation, the following hotels are close by:

Hub by Premier Inn London Tower Bridge
28 Great Tower St, London EC3R 5AT
Approx (0.2 mi) from etc venues.

Apex City of London Hotel
1 Seething Ln, London EC3N 4AX
Approx: 0.3 (mi) from etc venues. 

Click here to view more near hotels

Payments Forum 2019 | WHY ATTEND?

12-13 February, 2019 | London

Why should you attend a CeFPro conference?

• You’ll gain valuable insights and learnings from industry experts
  Hear current insights from leading industry experts from panel discussions, presentations, Q&A opportunities, case studies plus more…
• Benchmarking: keep up-to-date with the latest challenges / changes within the industry
  Stay in the know and stay successful – you won’t fall behind on groundbreaking industry news
• Multiple networking opportunities
  Refreshments breaks, Q&A with presenters, drinks reception and more
• Excellent registration rates
  Register early for preferential rates
• Earn CPD points

Hear from past attendees and speakers…

Payments Forum 2019 | REGISTRATION

12-13 February, 2019 | London

Launch Special

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Super Early Bird

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Early Bird

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Standard Rate

Registrations after 25 January

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Group rates are available for 3 or more attendees from the same organisation, when registering at the same time. The current rate allows every third colleague to come along for half price or the fifth person to attend for FREE! Should you have any questions regarding registering, please contact the Center for Financial Professionals, please contact us on +44 (0)20 7164 6582 (UK) or +1 888 677 7007 (US), or email sophie.goodeve@cefpro.com

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