CeFPro’s Non-Financial Risk (NFR) Leaders report is a leading industry analysis of the most pressing and topical non-financial risks currently emerging within the industry, plus where investment priorities lie as professionals navigate the rapidly expanding and evolving non-financial risk sector.
Representing a ‘voice for the market’ written for the industry, by the industry, NFR Leaders uses the insight of hundreds of knowledgeable professionals alongside the guidance of our expert Advisory Board to provide insights, support, and benchmarks for institutions around the world.

Prepare your institution for excellence with NFR Leaders.



NFR Leaders has fast established itself as the go-to resource, delivering unparalleled research and knowledge to industry professionals worldwide.

Informed by some of the most knowledgeable experts in the field, CeFPro provide an impartial view that assists all relevant parties with a comprehensive understanding of, and insight into non-financial risk.

Download your free copy of the newly released 2022 NFR Leaders report and gain access to the knowledge and insight of nearly 1,000 industry professionals as they share their thoughts on the top non-financial risks and areas of investment they are prioritizing this year.

The NFR Leaders rankings provide a snapshot of the current and immediate concerns faced by industry professionals. The 2022 overall rankings have evolved significantly from the 2021 report with notable high climbers and fallers, largely due to respondents prioritizing point-in-time risks that reflect the current global volatility.


Click here for a preview of the 2022 NFR Leaders report, or log in to your Members Hub account to access the full report.

In no particular order the above listed risks were voted by our survey respondents as the top 5 most pressing and topical non-financial risks of today.
How would you prioritize these risks? Do they correlate with the risks you are giving priority to, or would you rank your top 5 as something different?
Find out what your competitors had to say and what their top risks were by downloading NFR Leaders.


Once you have read NFR Leaders 2022, don’t forget to catch up on last year’s research, NFR Leaders 2021. Discover the outcome of over 1,275 respondents who were voting for their most critical non-financial risks at a time when the world was finally starting to emerge from the life-changing Covid-19 pandemic.

The events of the pandemic had a profound impact on the key non-financial risks and rankings of priority at the time. Compared to this year’s results, how has the discourse changed in just one year from 2021 as the industry is now able to better adapt and bounce back from pandemic fallout?

To achieve an impartial, critical analysis, CeFPro have deviated an extensive outreach program for NFR Leaders, which includes primary outreach to our audience of industry professionals via an online survey and one-to-one interviews with some of the most knowledgeable experts within the field. Results are then collated by our experienced analysts, who transform the gathered data into one of the most comprehensive business reports in the industry.

The NFR Leaders 2022 survey has now closed. Register your interest to receive updates and be alerted when the 2023 survey is available for participation.


“[NFR Leaders] provide industry direction, which can weigh heavily on risk management decisions, supporting prior decisions, changes, or new initiatives. It can also assist in the messaging and giving that industry overview will either show that our risks are common or somewhat unique. This report provides a great perspective of our peers within and across our boarders.”

Hafsteinn GislasonDirector of Operational Risk, , First CitizensNFR Advisory Board Member, CeFPro

“…Practitioners must be constantly monitoring the views of other professionals and scanning the horizon for opportunities and challenges. Without these insights practitioners are responding to risks rather than managing them.”

Andrew SheenDirector, AJ Sheen Consulting, NFR Advisory Board Member, CeFPro

“A holistic perspective across the industry helps us to level set and equips us with information when we are asked by auditors and regulators where we feel we stand as a FI amongst peers. It also gives a transparent look at common concerns and areas of potential enhancement or response, given the interconnected nature of the industry,”

Jeremy ReslerSVP, Director Third Party Risk Management, US Bank, NFR Advisory Board Member, CeFPro



An essential component of our research methodology is to regularly engage with independent operational and non-financial risk experts and thought-leaders within our “NFR Leaders Advisory Board”. This is a team of carefully selected independent subject matter experts with expertise in one or more of the various operational/non-financial risk
sub-categories (e.g. fraud, cyber risk, conduct risk).


Tanweer Ansari, Esq
EVP Internal Counsel & CCO
The First National Bank of Long Island



Sucharita Banerjee Lodha
Head of Governance and Reporting/Chief of Staff, ERM


Ian Burgess
Director, Cyber and Third Party Risk
UK Finance



Simon Cartlidge
CRO (L&G Retirement Solutions)
Legal and General


About Tanweer

Prior to joining First National Bank of Long island, Tan served as Associate General Counsel at Bethpage FCU, one of the largest credit unions in the country. At Bethpage, he led a team of internal and external professionals to address the full spectrum of corporate compliance and legal matters and projects.  This included serving as Chair of the organization’s Compliance Oversight Committee which managed the compliance infrastructure at Bethpage’s correspondent services operations centers in Maryland and Colorado.

Before Joining Bethpage, Tan held positions at Commerce Bank (now TD Bank) and the Office of the Attorney General of New York.

Tan resides in Hollis Hills, Queens with his wife and three children, where he enjoys reading, watching movies, studying history, art, and fatherhood.

About Sucharita

Sucharita Banerjee Lodha’s biography will be coming soon! Find them on LinkedIn below.

About Ian

Ian leads UK Finance’s operational and policy work on cybersecurity and third party risk management.  In this role he engages with key industry stakeholders to determine the applicability of collective action on behalf of the financial sector.  Through this engagement he is currently creating a single standard to assess the resilience of critical suppliers, having previously operationalised the Financial Sector Cyber Collaboration Centre (FSCCC), an industry utility designed to promote cyber intelligence sharing amongst financial institutions.

Before joining UK Finance Ian worked for BNY Mellon, where amongst other things he led the development and deployment of a global system to map technology risk regulatory controls to global cyber, technology and data privacy regulations.  Prior to this he served as a British Army Officer for eight years.

About Simon

Simon Cartlidge is Chief Risk Officer within L&G Retirement Solutions. Simon has spent 20 years with Legal & General, previously holding a variety of senior risk management roles in Group, retail investments, and banking business units.

Simon worked on the Solvency II programme, focusing on Pillar 2 (risk framework). Immediately prior to his current role, he was responsible for the Group-wide operational risk framework. Prior to Legal & General, Simon worked for Bradford & Bingley Building Society, as Credit Risk Manager in their retail mortgage business.


Patricia Catharino
Compliance Officer and US Head of Risk Management and Internal Controls – SVP
Banco ITAÚ Europa


Albert Chin
Model Development and Risk Management


Paul Clarke
SVP, Segment Director, Operational Risk Management
TD Bank


Lewis Cox
EMEA Regulatory Risk Lead
Amazon Web Services

About Patricia

Patricia has over 22 years of Corporate Level experience in the Legal, Auditing, Risk and Compliance departments.  Patricia began her career working as a Lawyer and Auditor for Serv Cadastro e Cobranca Ltda responsible for legal coordination and implementing internal auditing in its departments in Brazil.  She joined Itaύ Unibanco in 2000 starting in Audit and moving to areas such as Compliance and Internal Controls.  Patricia has led teams and implemented new methodologies to mitigate risk and increase innovation and efficiency.  In 2014, Patricia began her International experience with Itaύ working with Itaύ Caribbean and Miami responsible for the Internal Controls department.  In 2017, Patricia became the Head of Risk and Internal Controls for Itaύ U.S overseeing Financial & Operational Risk and Internal Controls.

Following her graduation with a Law Degree from the Universidade Estadual de Londrina, Patricia obtained a Corporate and Economic Law Post graduation Degree from Fundacao Getulio Vargas in SP.  In addition, Patricia attained an LLM in Financial and Capital Markets Law from IBMEC/Insper, and an LLM in Corporate Law.  Patricia is also a Certified Internal Auditor (CIA) and a Certified Control Self Assessment (CCSA).

About Albert

As the Head of Model Risk Management for Signature Bank, Albert is responsible for ensuring that all models used by Signature follow FIL 22-2017 (i.e. SR 11-7 and OCC 2011-2012). These model types include ALM, Liquidity, CECL, Stress Testing, DFAST and AML/BSA. Albert’s involvement in model risk management began when he accepted a position at Citigroup to validate AML/BSA and CCAR models. Prior to working in the model risk space, Albert held policy-related roles at TIAA-CREF, the Federal Reserve Bank of Philadelphia and the Commodity Futures Trading Commission which gave him the opportunity to perform research and present his work during outreach engagements. Albert holds graduate degrees in both economics and statistics.

About Paul

Paul Clarke has been with TD Bank since 1993 in various roles in Risk Management, Technology and TD Wealth.

Paul is currently responsible for the Operational Risk oversight and independent challenge of the TD Bank US Corporate & Shared Services portfolio, including Cyber/Tech, Fraud, Third-party, Corporate, Payments, and Shared Services. As a strategic business partner, Paul also participates and supports their strategy development and implementation efforts with an independent view to ensure these functions operate within Risk Appetite.

Prior to his current appointment, Paul held roles as VP/Head of Operational Risk Management for North American Direct Channels & Payments & Fraud, as Head/VP of ORM for TD Wealth Management, and as Associate Vice President, Technology Risk Management & Information Security supporting TD Wealth, TD Bank US, and TD Securities, successively. Paul has also held technology platform ownership roles and business leadership roles in TD Wealth.

Paul graduated from the University of Toronto with an Honors Bachelor of Arts in Economics & Industrial Relations.

About Lewis

Lewis is the Chief Risk Officer of Breaking Wave, a fintech inside of Deutsche Bank. Prior to Breaking Wave Lewis led the Fintech Risk function within Deutsche Bank, and has held a number of risk roles spanning Capital Markets, Corporate Banking and Risk Management. His remit is to drive risk-considered innovation with new technologies, and to transform risk management into an embedded service.


Brandon Davies
Trustee and Lecturer
Institution of International Monetary Research, Buckingham University


Nick Diieso
Director, Global Head of Operational Risk – ICG Ops, Markets, and Securities Services


Charles Forde
Head of Operational Risk for Global Markets and Investment Banking


Maurizio Garro
Senior Lead – IBOR Transition Programme
Lloyds Banking Group

About Brandon

Brandon is a Trustee of the International Institute of Monetary Research and of the Responsible Finance Investment Foundation. He is also a Non-executive director of Lintel Financial Services Limited and lectures at Buckingham University on their MSc degree in Money, Banking and Central Banking.

Brandon is a member of the Financial Markets Group at the London School of Economics and sits on the advisor panels for the Professional Risk Managers Association and The Centre for the Study of Financial Innovation and Long Finance.

Brandon retired from Barclays Bank in 2004 where he was Treasurer of retail and corporate banking and a member of the banks Executive Committee. Prior to this appointment he was Head of Structured Products at Barclays Capital.

About Nick

Nick Diieso is a Director at Citigroup where he heads global Operational Risk business coverage for Markets and Securities Services and serves as the Head of Operational Risk for Citi Global Markets, Inc (the US broker-dealer). Prior to Citi, Nick was globally responsible for Operational Risk for the infrastructure functions at Deutsche Bank, served as a first line risk director and business CAO for the Specialty Commercial arm of Santander Bank, and served in corporate finance and audit capacities at GE Capital, MathWorks, and TJX.

About Charles

Previously, Charles held the position of COO of Operations & Technology for Group Data, Reconciliations and the Client Data Confidentiality Programme at UBS.

Before joining UBS 7 years ago, Charles was with ERNST & YOUNG in London in the Risk Advisory practice. Charles has previously held roles managing risk and operations for Goldman Sachs, JP Morgan and Barclays.

He began his career at the UNITED NATIONS managing technology and operations to support military peace-keeping operations and humanitarian programmes.

About Maurizio

Maurizio Garro works as a Senior Lead BA for the IBOR Transition programme at Lloyds Banking Group, where he is leading the delivery of the changes required for models, curves and products for the transition to the alternative risk-free rates for the Front and Back book. His background is in quantitative risk management, Model Risk, Market Risk, Counterparty Credit Risk, Pricing, Liquidity and Stress Testing.

He has a long-standing experience as an internal auditor, consultant and banker in model risk management and previously worked in the Development and Validation teams of top-tier financial institutions in Europe, U.S., and the U.K. for over 15 years.

Maurizio is a frequent speaker on various topics in risk management, a member of the Institute of Internal Auditor and the Director of the Global Association of Risk Professional (GARP) London Chapter.

He has been supporting as mentor start-ups involved in the development of AI/Machine learning products.

Maurizio Garro received his Master Degree in Economics from the Bocconi University of Milano and a certificate in Financial Risk Management (FRM) from GARP.


Hafsteinn Gislason
Director, Operational Risk
Silvergate Bank


Mariana Gomez de la Villa
Centre Expertise Lead – Distributed Ledger Technology


Stephen Griffith
Head of UK Non-Financial Risk/Operational Risk
Bank of Ireland


Hasib Haq
Global Program Lead IFRS9
ING Group

About Hafsteinn

Hafsteinn (Haffi) is an Operational Risk professional that started his career in risk in the turmoil surrounding the fallen banks in Iceland in 2008. He then moved to New York in 2013 continuing his profession at CIT in Operational Risk.

A self-described romantic when it comes to Operational Risk and its potential in the world of finance and a firm believer that Operational Risk can be instrumental in bridging qualitative risk functions to improve overall risk management. He has decade of experience in both implementing and managing Operational Risk framework elements and capital calculations. In recent years he has had the opportunity to play a key role in convergence that broadens the scope of the Operational Risk Framework to other Enterprise Risk areas.

He has obtained a Bachelor degree in Industrial Engineering from Reykjavik University and a Master’s degree in International Economics and Finance from the Newcastle University Business School in England. Certified GARP FRM and is a licensed securities broker in Iceland.

About Mariana

Mariana Gomez de la Villa has joined ING in 2015 and is currently the Distributed Ledger Technology Program Director at ING, with overall responsibility for driving research, development and implementation of Distributed Ledger Technology as well as capitalizing on its potential in order to unlock mass-scale value.

Under Mariana’s leadership, the Blockchain program has delivered over 44 proofs of concept and 8 live pilots in collaboration with the following business areas: payments, trade finance and working capital solutions, financial markets, post-trade, bank treasury, lending, compliance and identity.

Mariana is also responsible for setting up long-term purpose and vision, including the governance of the program within ING globally. Mariana is an active leader in global consortia, outlining the Distributed Ledger Technology strategy and envisioning market landscapes.

Mariana’s accountabilities include the definition of products, services and business models, as well as foresight to business, technology, leadership communities and international stakeholders, including regulators.

About Stephen

Stephen joined Bank of Ireland UK in 2016 and has since held a number of senior Risk roles and membership of senior governance committees.  Since March 2021, he has been the Head of UK Non-Financial Risk, with second line of defence responsibility for Frameworks and risks including, but not limited to, Technology, Information & Cyber Security, Fraud, Data, Business Continuity Management, Outsourcing and Transformation & Change.  Stephen is the Chair of the Bank’s Regulatory & Operational Risk Committee.  He has In excess of 30 years of experience in banking and wider Financial Services.  Previous positions have spanned first and second line roles, across front, middle and back office.  Prior to joining Bank of Ireland UK, positions held included Head of Operational Risk, Private Banking, RBS (2014-2016) and Head of Operational Risk, Coutts & Co (2010-2014).
Armel Kouassi's LinkedIn

About Hasib

Hasib started his career in 2005 as a Chartered Accountant, specialized in Operational- and IT Risk Audit & Advisory at PricewaterhouseCoopers. He worked as NFR Manager at ASR Bank / ABN AMRO in The Netherlands. In 2011 he joined ING and held several positions from Sr. ORM/IRM Officer to Principal Product Manager and Project/Programme Management at ING Group. Hasib worked in all 3-Lines-of-Defence and is able to blend his broad expertise from different perspectives.


Dr Jimi Hinchcliffe
NJ Risk and Regulatory Consulting



Paul Huggett
Head of Third Party Risk
Nationwide Building Society



Andrey Itkin
Quantitative Research & Development Lead
Abu Dhabi Investment Authority (ADIA)


Amit Lakhani
Head of IT, Third Party Risk and Fraud Risk Management for CIB
BNP Paribas

About Jimi

Jimi has over 25 years’ experience in operational risk, compliance and regulation. After completing his PhD. on financial regulation and public choice economics, Jimi joined the UKFSA where he worked first as an operational risk policy specialist, then as a bank and investment bank supervisor, and finally as Technical Specialist on Operational Risk and then the lead on Basel 2 Implementation in Wholesale Firms Division. He then joined the GSIFI MUFG and for 8 years led teams on regulatory affairs, risk and compliance policy.

Since 2016 he has managed his own risk consultancy NJ Risk and Regulatory Consulting supporting a range of clients on operational risk and regulation, including operational risk framework development, GRC implementation, RCSA and operational resilience. In 2020 Jimi formed The JADEtc Partnership with senior industry professionals Andrew Sheen and David Goodyear to provide support to firms including on operational risk and operational resilience.

Since 2017 Jimi has been Chairman of the Institute of Operational Risk (IOR) – England & Wales. Jimi is also a Fellow of the IOR and a Technical Specialist member of the Institute of Risk Management and a Member of the Chartered Institute for Securities and Investments.

About Paul

Paul is currently responsible for the governance, oversight and reporting of the overall sourcing profile of the Group in relation to all third party arrangements.  This includes risk, end to end supplier management for strategic partners and governance of key procurement activity, including the Supplier Due Diligence and regulatory approvals processes.

He has held similar positions at Lloyds Banking Group, building a Supplier assurance programme, defining policy and setting Supplier customer treatment standards. He has held roles as both an IT and operations outsourcing programme manager, implemented new global workflow platforms, run investment banking and retail operations teams and been a Head of Internal Audit.  He splits his time between the UK and Dublin every week and is not happy that Ryanair don’t have a customer loyalty scheme.

About Andrey

Andrey Itkin’s biography is coming soon! Find them on LinkedIn below.

About Amit

Amit Lakhani has wide and varied experiences in managing risks across key areas such as cyber and third party services risks for organisations of all sizes. He started his career working as a consultant with Accenture where he developed and deployed multi-million dollar programmes involving compliance and risk elements, especially information security and cyber risks. Further, Amit worked at large multinational organisations in his role at KPMG driving strategic decision-making, investments and risk reduction programmes.
In his current role, Amit looks after third party/vendor risk management across the Corporate and Institutional Banking division for BNP Paribas. He has developed and is embedding global third party risk management initiatives and more importantly raising the risks at Boards and Executive Committee levels to have clear visibility on the identification, assessment, monitoring and reporting of third party services risks. The global role entails him to face up to regulators across many geographies, develop and establish solutions that are generic but addresses key risks that BNP Paribas faces in its operations.


Julia Lo
Head of Credit Risk Governance
Cross River



Arindam Majumdar
Managing Director – Enterprise Risk Management
Bank OZK


Phil Masquelette
SVP, Chief Risk Officer and Chief Information Security Officer
Ulster Savings Bank


Jennifer Matney
SVP, Chief Financial Officer
National Advisors Trust Company


About Julia
Julia Lo is Head of Credit Risk Governance at Cross River. She has over 15 years of banking and insurance risk management experience, as well as risk advisory experience focused on driving cross-functional risk collaboration in the financial services industry.
In her current role, Julia leads projects and initiatives related to credit risk policy, governance and controls, overseeing and developing credit risk frameworks and deliverables. Prior to joining Cross River, Julia served as Director and Senior Audit Manager for Prudential, Chief of Staff to the Americas Chief Risk Officer, and as a credit officer covering North American Financial Institutions at Standard Chartered Bank. Julia holds an M.B.A. specializing in Financial Analytics, Finance and Marketing from NYU Stern School of Business, and a bachelor’s degree from Boston University.

About Arindam

Arindam Majumdar’s biography is coming soon! Find them on LinkedIn below.

About Phil

As Senior Vice President and Chief Risk Officer for Ulster Savings Bank, located in Kingston, NY, I am responsible for oversight of all Bank risk management functions, including the Bank’s Legal and Compliance departments; I also serve as the Chief Information Security Officer.  I previously served as Vice President and Risk Manager at Bankwell in Bridgeport, CT, as First Vice President and Audit/Compliance Officer at Naugatuck Valley Savings and Loan in Naugatuck, CT, and as Senior Attorney with the FDIC.  I hold a Master of Business Administration degree from the University of Rhode Island, a Juris Doctorate from the University of Houston, and a Bachelor of Arts degree in Economics from Tulane University.

About Jennifer

Jennifer was in the field of finance for 14 years and now has added 5 years in banking corporate risk. She started her career at the Federal Reserve Bank of KC after receiving a BA in finance/management. In her nearly 7 years at the Fed she worked with phenomenal people and had mentors that encouraged her to further her education. She obtained a MA in Economics and has all but the dissertation completed on a PhD in Economics and Public Administration. She then worked for DST Output and Pioneer Services as a Director of Finance. For the past 5 years, while at UMB, she has built the model risk management program from the ground up and acquired other operational risk management responsibilities such as third-party risk management onboarding and monitoring, corporate insurance, and contracts management.


Sean Miles
Head of Operational Risk
Shawbrook Bank


Vasanth Murugan
Director, Operational Risk and Governance
American Express


Nison Nagdimov
Head of Risk and Controls


Ebbe Negenman
CRO & Member of the Executive Board

About Sean

Sean is currently the Head of Operational Risk at Shawbrook Bank; having previously held senior risk roles at Barclays, Santander and Pay.UK  Sean is responsible for the development and maintenance of the Bank’s Operational Risk Framework including Third Party Risk Management, Stress testing, ICAAP process as well as developing associated policies and procedures.  Sean is driving data-driven risk assessment, taking an intelligence driven approach to change risk management

  • Primary Industry: Banking, Payments
  • CeFPro Advisory Board Member

About Vasanth

Vasanth currently serves as Director of Operational Excellence within American Express Global Services Group that is comprised of key internal and external servicing functions and delivers customer care to card members, merchants and commercial clients  of the company. Vasanth works closely with control functions and business leaders to implement operational risk framework and also to stand up critical control programs that support operational risk within the company.

Vasanth has a broad range of experience within American Express, holding roles in implementation of Next-Generation payment platform in international markets; driving Information Security and internal control program within Technology Services group , and recently, leading Issue Management program for the company. Vasanth is passionate about Operational Risk topics and has worked with leaders to drive enterprise risk management and implement best practices that directly impact operational risk, controls and compliance, growth and service quality.

About Nison

Nison Nagdimov is a Senior Operational Risk Manager at Citi overseeing the operational risk framework for various functions, such as digital and traditional marketing, data management, customer experience, sales reporting and goals setting, and a retail virtual branch across the U.S. Retail Bank and Mortgage businesses.  In his current function, he manages approximately 300 controls, has successfully implemented a records management oversight program and a critical systems and applications oversight program, and conducts periodic training and reporting on significant operational risk management.  In his prior role at Citi, he managed non-financial risk globally in the Institutional Clients Group focusing primarily on financial crimes risk and controls, managed issues and operational losses, supported regulatory exams, audits, and tests, and led controls testing. He has also previously worked at HSBC U.S. Private Bank and led the identification and management of non-financial risk for the investment services, insurance, custody, and trust businesses.  In this role, he was responsible for assessing plausible risk events, overall control environment effectiveness, and inherent and residual risks related to regulatory compliance, financial crime compliance, information and cybersecurity, employment practices, tax, legal, operations, safety and infrastructure, and internal and external fraud.  His other prior experiences have spanned across several roles in project management, finance, and accounting.  Nison is a Certified Anti-Money Laundering Specialist (ACAMS) and is an active member of the Association of Certified Anti-Money Laundering Specialists.

About Ebbe

Ebbe is employed as the CRO (Chief Risk Officer) of Aegon Bank/Knab. As a member of the executive board of Knab he is co-responsible for the management of the bank. Till 2017 Ebbe worked as Head of Regulatory Risk at ABN AMRO and was highly involved in the innovative strategy of the bank. Till 2010 Ebbe was employed as a Managing Director Risk Management at ING Bank in Amsterdam and several years in Hong Kong.

He has over 20 years risk management experience, including strong expertise in Regulations. He is well experienced in the oversight of all risk categories: Credit Risk (real estate finance, SME financing, and consumer lending),  Market Risk (responsible for Asset and Liability Management at ING Bank), Non-financial Risk (e.g., Outsourcing risk at Aegon Bank), Real Estate investment risk, (4 years as a senior Managing Director at one of the largest real estate company in the world), Investment Risk (responsible for the risk management of all ING Life investments in the Asia Pacific region), Regulatory Risk (head of the department at ABN AMRO) and Model Risk (one of the initiators of the risk category when employed ABN AMRO). As a leader Ebbe has a visionary, mind, is adaptive to change, and likes to take intelligent risks. He has two MSc’s (mathematics and econometrics) and a PhD in Operations Research and he never stopped learning.


Christopher Nestore
EVP, Head of Enterprise and Operational Risk Management
TD Bank


Carlos Orel
Head of AML, Risk, Products and Monitoring
TD Bank


Roderick Powell
Senior Vice President – Head of Model Risk Management
Ameris Bank


Mandy Ramlow
Managing Director, AML Systems, Data, Innovation and Operations
BMO Financial Group

About Christopher

Twenty-two years of banking experience with an emphasis on risk and controls.  Mr. Nestore is the Head of US Operational Risk Management at TD Bank, America’s most Convenient Bank.  He has been with TD for seven years and has held a variety of roles in Risk Management and Finance including previous work leading the Segment Risk team in Operational Risk.  Most recently, he was providing strategic oversight and assisting in the execution of the CCAR strategy.

Mr.  Nestore initially joined Operational Risk Management in November 2013 as the Segment Risk Director responsible for leading the Segment Risk Team that provides second line challenge to the major revenue producing US business lines.  Those business lines include: Consumer Banking, Regional Commercial, Corporate & Specialty Banking, TD Wealth and Epoch .  He joined TD in April 2011 as the Head of Finance Governance and Shared Services where he led teams responsible for: Governance, Controls & Risk, Project Management Office, FDIC Liaison Team, Reconciliation Control Unit, General Accounting and Fixed Assets/ Accounts Payable.

About Carlos

First and ForemostFamily time is special. I have been a husband to my beautiful wife for over 32 years, a dad to our awesome girl for 25. I enjoy working around the house, building hot rods, fly old airplanes and riding horses with my girl – it is our father-daughter time, we get to go places and see things in a manner that few do.

As the head of Anti-Money Laundering (AML) Risk and Monitoring I have the privilege to champion an amazing team who delivers with pride every time. My team provides leadership to Regulatory Advocacy and Change Management, new Products and Services that the Bank wants to bring to market, objective evaluation of business line compliance to AML requirements, evaluation of AML surveillance systems and execution against Operational Risk Management requirements.

I am based in South Carolina, travel frequently to Mt. Laurel where most of my team is based

AML work continues to evolve and provides an ongoing challenge with new technologies and enhanced regulations. I am passionate about paying it forward by identifying and fostering leaders. It has become one of my daily principal drivers.

About Roderick

Roderick Powell is Senior Vice President and Head of Model Risk Management at Ameris Bank in Atlanta, Georgia.  Prior to joining Ameris Bank, Powell was a Director at KPMG LLP where he specialized in model development, implementation, and validation for large Financial Institutions, including Banks, Insurance Companies, and Mutual Funds.  He also worked at Bank of America where he was Senior Vice President and Head of Market Risk Management for the Mortgage Securities Trading Desk.  Powell earned his MBA from Florida State University.  He also earned a Certificate in Applied Machine Learning and Data Science with Python from Emory University.  In addition, Powell is a Certified Financial Risk Manager (“FRM”).  He is a frequent speaker on the use of Artificial Intelligence and Robotic Process Automation in the Financial Services industry.

About Mandy

Mandy Ramlow is a financial services professional with over 25 years of banking experience, of which the majority have been spent in the AML and Compliance field. She joined Bank of Montreal (BMO) in 1996 and has held numerous progressively more senior roles throughout the bank including in the branches and Compliance before joining AML in 2004.  She has played key roles in supporting integration/merger activity and managed a number of different Financial Intelligence Unit (FIU) teams before taking on the role of U.S. AML FIU Director in February 2014 and now the Managing Director of the AML North American FIU overseeing the U.S and Canadian jurisdictions (2019).

Mandy is a thought and process leader who has led and implemented numerous risk processes and key efficiencies, including the introduction of Robotics within AML and working with Model Management leaders to leverage AI (Artificial Intelligence) to enhance detection models. Mandy is an active industry participant leading the way in working with law enforcement, fraud leaders and others in the industry in proactively identifying money laundering trends.

Mandy began her banking career at the Commonwealth Bank of Australia, in Sydney Australia, prior to moving to the United States, where she has a B.A from the University of Wisconsin and is currently working on her MBA with a concentration in Business Intelligence. Mandy has been CAMs certified since 2008.


Jeremy Resler
SVP, Director Third Party Risk Management Governance
US Bank


Gary Savill
Former Head of Enterprise Risk


John Schiavetta
SVP, Chief Risk Officer
Alliance Bernstein



Andrew Sheen
AJ Sheen Consulting

About Jeremy

Jeremy has over ten years of experience and expertise in the financial services and legal sectors, and is currently a Senior Vice President and the Director of Governance in the Corporate Third Party Risk Management group at U.S. Bank.

Jeremy is responsible for overseeing various functions and teams within the centralized, enterprise TPRM Program, including quality assurance, policy and audit/exam management, fourth party risk, joint venture/strategic alliance risk, merger and acquisition operational risk, enterprise RCSA third party risk and external risk request management. Jeremy graduated with an Economics degree from the University of Minnesota and a Juris Doctor from the William Mitchell College of Law in St. Paul, MN. Prior to U.S. Bank, Jeremy worked for a legal publishing company and subsequently clerked for a District Court Judge in Hennepin County, MN.

About Gary

Gary Savill is Head of Risk for Saga Group and has over 12 years of extensive risk management expertise, working previously in general insurance for AXA UK for 10 years and as Deputy Head of Operations for Sanlam Investment Management for 4 years.  Gary is a Chartered Management Accountant, qualifying whilst working for Nestle UK and is also a Specialist member of the IRM and member of the Institute of Management.

Gary have extensive experience of Solvency II, capital modelling, risk frameworks, conduct risk, risk culture, third party risk oversight and  building high performance teams.

About John

John Schiavetta is Deputy Chief Risk Office for AB, overseeing aspects of risk management to ensure that risks being taken are well understood and appropriately managed. Schiavetta joined AB in 2008 as Director of Risk Management with responsibilities for Fixed Income Risk, Liquidity Risk, Counterparty Risk and Valuation. Previously, he was at Fitch Ratings for 15 years, most recently as group managing director responsible for managing the agency’s global structured credit-ratings group. Prior to that, Schiavetta was product manager at the pension-consulting firm CDA Investment Technologies. He began his career at the Dreyfus Corporation. Schiavetta holds a BA in economics from Bates College and is a CFA charterholder. Location: New York.

About Andrew

Andrew is best know for the 8 years he spent at the UK regulator, firstly in the FSA and subsequently at the PRA. During his time at the regulator, Andrew managed the Operational Risk Review team and represented the UK on the BCBS’ and EBA’s Operational Risk working groups. After life at the regulator Andrew joint HSBC and then Credit Suisse before retiring in 2019 and setting up a consultancy to provide assistance and training in Operational Risk matters. Andrew actively promotes the development and discipline of Operational Risk and is a Fellow of the Institute of Operational Risk.


Chris Smigielski
Director of Model Risk Management
Arvest Bank


Craig Spielmann
Risk Intelligence Leader


Jack Sprague
SVP, Operational and Resilience Risk


Thomas Tobin
Director, Operational Risk

About Chris
With over 30 years of financial services industry experience, Chris has an in-depth knowledge of model risk management, model governance, model validation, financial model development, Asset Liability Management, and team development. Chris is currently the Director of Model Risk Management at Arvest Bank and was previously Vice President, Director of Model Risk Management at TIAA Bank for five years. His experience includes leadership roles at Diebold and Fiserv, where he consulted with financial institutions nationally and internationally to design and implement financial strategies to maximize productivity and growth, as well as Asset/Liability Management and quantitative analysis at HSBC and First Niagara Banks.

About Craig

Proven Enterprise Risk Management expert and ESG advocate with an established track record of driving enterprise wide initiatives for the world’s top financial institutions. Leverages vision, leadership, innovation and relationship management skills to achieve success. Expertise in leading global initiatives to align risk management practices with business goals.

About Jack

Jack Sprague is a Senior Vice President and the Head of Operational Risk Policy, Framework, and Capital for the Americas at HSBC.

Jack has worked at HSBC since 2010 and in his current role, he is responsible for designing the Operational Risk framework in the US and developing associated policies and procedures.  He is also responsible for the firm’s Operational Risk CCAR program and regional submissions to support global stress tests and economic capital calculations.

Previously, Jack was the Head of Business Risk and Control for the Private Banking division in the Americas, where he implemented a first line risk management program and managed risk and control teams across the US and Latin America.  Jack has also held Operational Risk advisory roles at HSBC.

About Thomas

Tom has over 20 years of financial services industry experience and is currently a Director of Operational Risk Management at Mizuho Bank in the Americas Risk Department. As part of the 2nd line of defense, Tom is responsible for the creating the Operational Risk Framework and implementing the tools, including the KRIs, RCSA program, establishing and maintaining the Control Library and Risk Taxonomy, Key Risk Assessments, and integrating the GRC system to all business lines across U.S. operations.Armel Kouassi's LinkedIn


Freek Van Velsen
Chief Audit Executive


Stephen Woitsky
VP, Operational Risk Business Oversight
Wells Fargo


Ken Wolkenhaur
VP Vendor Management
Nordea Bank


Chris Wood
Head of Third Party & Outsourcing Risk (NFR)
Credit Suisse

About Freek

Freek van Velsen is Chief Audit Executive at LeasePlan Corporation since September 2019. LeasePlan is an international company operating in over 30 countries and is a leader in automobile leasing and fleetmanagement. LeasePlan is being supervised by the ECB. Before joining LeasePlan Freek was Head of ORM Retail and Private Banking at ABN AMRO Bank. In this role Freek was responsible for operational risk management for the Retail and Private Banking activities, including Retail subsidiaries and Private Bank international network. Prior to rejoining ABN AMRO Bank, Freek was Chief Financial and Risk Officer of a local member bank at Rabobank where he was responsible for Finance, Risk Management and Corporate Recovery. Freek was previously the Audit Partner for Regional Markets Asia at Royal Bank of Scotland based in Singapore. Prior to joining RBS, Freek was the Regional Head of Audit Asia Pacific for ABN AMRO Bank. Before moving to Asia Freek was based at ABN AMRO’s Head Office responsible for the global audit coordination and reporting of various Investment Banking lines of businesses. Freek started his career as an officer at the Royal Netherlands Air Force. Freek graduated with a MSc in Business Economics from the University of Tilburg and an Executive Master of Finance and Control from the Erasmus University Rotterdam. Freek is a Certified Internal Auditor.

About Stephen

Hands-on and results-driven Risk Management Executive with 25+ years of leadership expertise in internal audits, regulatory compliance, controls, and overall strategic audit planning/execution for companies such as CLS Bank, Credit Suisse and UBS and BNP Paribas.

Strong, energetic leader with forte in streamlining processes ensuring compliance with regulatory standards; extensive experience launching internal audit and risk management operations.

Trusted and active advisor in dissecting, analyzing and presenting key strategic financial solutions to executive leadership.

Active volunteer and board member with Bridges Outreach since 2015 focusing on feeding and servicing people in need in NJ and NYC,  providing input into the strategic planning process and doing fundraisers with local businesses and schools.

About Ken

Ken Wolckenhauer is the Head of Vendor Management at Nordea Bank’s New York branch. Leading up to this position, Ken was as a subject matter expert, trainer, solutions provider, and consultant for FIS, the world’s largest global provider dedicated to banking and payments technologies. With FIS, Ken specialized in financial industry regulatory risk and compliance, mostly in the area of anti-money laundering and watchlist compliance. Nordea Bank leveraged Ken’s risk and compliance knowledge to build out the vendor management program for the New York branch, developing a program that would properly manage risk as well as gaining acceptance to the US regulators. The success of the US program is now being used to advise Nordea’s European branches on enhancements to its TPRM program. Ken is a graduate of Bucknell University and is a Certified Anti-Money Laundering Specialist.

About Chris

Chris Wood’s biography is coming soon! Find them on LinkedIn below.

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