8:00 Registration and Breakfast | 8:50 Chairs opening remarks
Chaired by: BCS Consulting
RISK CULTURE – PANEL DISCUSSION
- Building culture into changing digital environment
- Monitoring key indicators for changes to behavior
- Changing tone from the top and regulators
- Enhanced monitoring of staff
- Embedding culture in a changing environment
- Disenfranchisement with organizations with WFH
- Lack of human interaction
- Maintaining company culture in a long term work from home environment
Gary Savill, Head of Risk, SAGA
Lorraine Solway, Director of Risk, NEST
Sucharita Banerjee Lodha, Head of Operational Risk, AIG
NON-FINANCIAL RISK
- Basel II spawned a generation of operational risk managers with an uncomplicated mandate. As operational risk is divided and sub-divided into an increasing number of risk specialisms are the days of the ‘generalist’ operational risk manager numbered?
Michael Sparks, CRO, Issuer Services, BNY Mellon
10:20 Morning refreshment break and networking
Rob Crewdson, Director, BCS Consulting
Liam Carlisle, Managing Consultant, BCS Consulting
Laura Davies, Principal Consultant, BCS Consulting
Rob Murray, Managing Director, BCS Consulting
GRC Risk Management
- Why ordinal scales and heat maps are used for operational risk and how they can lead to false conclusions
- Using nested bowtie risk diagrams to better describe key risks and their treatment
- How quantitative bowtie diagrams better reflect the intentions of Basel II’s AMA approach
- How to optimize the cost effectiveness of risk treatments
- Building risk heat maps that provide correct guidance
David Vose, Vice President Risk Management, Archer
12:10 Lunch break and networking
OPERATIONAL RESILIENCE
- Preparedness to absorb shocks
- Influence of operational resilience on organisational risk culture
- Cross-function engagement model – seamless or wrought with sensitivity?
- Fostering an environment of continuous improvement through the self-assessment process
- Balancing internal stakeholder objectives and expectations
Gary Lynam, Director of Risk Advisory, Protecht Group
Wendy Quintal, Head: Operational Risk, Investec
Mathew Wells, Principal Advisor, Wavestone
- Outage trends, what causes outrages, severity levels and impacts
- Examples of outages and their impact
- Approaches to assessing third party platform and technology party suppliers
- How the rise of cloud has changed the risk profile
- Strategies to mitigate IT outage risk and improve operational resilience
Ali Moinuddin, Managing Director, Europe, Uptime Institute
CHANGE MANAGEMENT – PANEL DISCUSSION
- Changing priorities and approach to business model
- Managing change to processes and products
- Security considerations for long term change
- Setting transformation plans
- Leveraging and transitioning to increased reliance on technology
- Setting and articulating strategy and incorporating change
Stefana Brown, Head of Operational Risk, Legal and General
Dan Davis, Chief Risk Officer, NEST
Carlos Martin, Executive Director, JP Morgan
3:15 Afternoon refreshment break and networking
TPRM – PANEL DISCUSSION
- Compliance with local and global regulators and aligning definitions
- Changes to risk assessments and management of data
- Managing ESG risks across supply chains
- Thresholds and controls to comply with competent authority
- Outsourcing material third parties
- Changes to requirements under resilience regulations
- Audit requirements for large third parties
- Outsourcing to non-regulated institutions
- Acquiring an exit plan for material outsourcing entities
- Reviewing cyber risk preparedness of third parties
- Monitoring and demonstrating resilience of third parties
Sean Titley, Director of Enterprise and Operational Risk, Metro Bank
Ali Moinuddin, Managing Director, Europe, Uptime Institute
Andy Natesan, Founder & Director, Levizo
TPRM
- Oversight of third parties working remotely
- Contractual requirements
- Leveraging third party operations within change management
- Optimizing processes and systems
- Cultural shift towards third party risk
- Concentration risk of large global players
- Connectedness of supply chains
- Concentration risk of companies and locations
- Risk of natural disasters impacting locations
Abhishek Khare, Director, Oversight Lead, Chief Controls Office, Societe Generale
CULTURE
- What is the purpose of a culture and behavior assessment
- What is a culture and behavior assessment
- The methodology used as well as the steps we distinguish during a C&B assessment
- Reporting on the C&B outcome, and some take aways
Freek van Velsen, Chief Audit Executive, LeasePlan
Jonnah Pragt, Senior Auditor, Culture & Behaviour, LeasePlan
5:40 Chair’s closing remarks
5:45 End of day 1 and networking drinks reception
8:00 Registration and breakfast | 8:50 Chairs’s opening remarks
Moderated by: Henry Umney, Managing Director GRC, Mitratech
ESG – PANEL DISCUSSION
- Reviewing sustainability requirements and impact to business model
- Turning talk into meaningful action and appropriate steps
- Investing in quantitative ways of assessing risk
- Developing an outsourcing strategy based on ESG and carbon footprint
- Reputation impacts of practices across supply chains
- Maintaining ethical standards and setting KPIs
- Deciphering risks of greenwashing across the industry
- Diversity and inclusion considerations
Anit Deb, Head of External Industry Coverage for Non-Financial Risk, Deutsche Bank
Nicola Crawford, Chief Risk Officer, National Bank of Kuwait
Sophie Dupre-Echeverria, Chief Risk Officer, Gulf International Bank
- What is Greenwashing Risk?
- What are the requirements on Asset Management?
- What does it take to manage Greenwashing Risk?
Søren Agergaard Andersen, Chief Risk Officer, Nordea Asset Management
10:20 Morning refreshment break and networking
CLIMATE RISK
- Behavioural & economic consequences of Climate Change.
- Transformation into Operational Risk losses
- Quantification: Stressing loss forecasts, scenario analysis, capital models and reputation
Michael Grimwade, Managing Director Operational Risk, ICBC Standard
- Overview of the implications of working with third parties under new regulations
- Best practices for building a third-party risk management program in the context of DORA & PRA
- Immediate next steps organizations can take to position themselves for compliance success
- Long-term strategies for building a future-proof and agile third-party risk management program
Nikki Stoy, Offering Specialist, OneTrust Vendorpedia
REGULATION
- Policy and regulators objectives
- Supervisory expectations in 2022 and beyond
- Thematic observations and firm’s readiness so far
Javier Martinez, Senior Manager, Bank of England
12:35 Lunch break and networking
OPERATIONAL RESILIENCE – PANEL DISCUSSION
- Reliance on third parties to provide infrastructure or business processes
- Assigning ownership and accountability
- Changing role of the operational risk function
- Understanding ownership and end to end processes
- Long term sustainability and business preparedness
- Quantifying ‘significant harm to customers’ and defining tolerances
- Constructing processes and controls for future stress events
Jenny Birdi, Head of Operational Risk and Risk Strategy, UK Bank, HSBC
Sean Titley, Director of Enterprise and Operational Risk, Metro Bank
Andrew Sheen, Director, AJ Sheen Consulting
PRODUCT APPROVAL
- Changes to product offerings as a result of covid
- Operational risks of increase in digital products
- Streamlining existing processes and infrastructure
- Managing evolving client expectations
Sean Miles, Associate Director, Risk, CompareTheMarket
PEOPLE RISK – PANEL DISCUSSION
- Managing hybrid work environment
- Shift of talent and work activities with work from home
- Changes to product strategy and services
- Resource capacity to prevent burnouts
- Ensuring teams are in locations they say they are
- Data security considerations
- Integrating new starters into company culture working remotely
- Managing productivity and morale
Gary Savill, Head of Risk, SAGA
Karen Frazer, Head of Retail Governance and Controls, Santander UK
3:30 Afternoon refreshment break and networking
EXTREME RISKS – PANEL DISCUSSION
- Testing barriers to monitor extreme risks
- Origin of operational risk for extreme risk events
- Financial losses from financial crisis
- Defending against a range of potential extreme events
- Identifying risks and impact on organization and industry
- Upgrading scenario analysis capabilities
- Understanding how to be resilient against extreme events
- Crisis response plans
- Developing transferable response plans across scenarios
Anit Deb, Head of External Industry Coverage for Non-Financial Risk, Deutsche Bank
Merlin Linehan, Risk Manager, EBRD
Zuzana Vybiralova, EMEA Deputy Head of Operational Risk, Nomura
4:30 Chair’s closing remarks | 4:35 end of Summit
