Agenda
8:00 – 8:50
Registration and Breakfast
At the conference registration, grab your name badge, pose for a Polaroid snapshot
to grace the CEFPRO Community Wall, leverage our matchmaking app for
personalised networking suggestions, and coordinate meetings with industry peers
and prospective partners.
Welcome to AI in FS Europe 2024!
8:50 – 9:00
Chair’s Opening Remarks
9:00 – 9:30
KEYNOTE MINISTER
Harnessing the Power of AI
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9:30 – 9:35
FUTURIST PERSPECTIVE
The Future of AI in Financial Services: Transitioning Towards Technology-Driven Organisations.
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- Reviewing the intersection of banking and technology
- Exploring AI as a fad vs. future driver in financial services
- Navigating the value chain of Generative AI
- What does the future of AI in Financial service look like?
9:35 – 10:20
REGULATORY LANDSCAPES – PANEL DISCUSSION
Assessing the Industry: Understanding AI Regulations and Changes on the Horizon
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- What’s the impact of AI Act? What it means for your organisation?
- What can you do to prepare? What is the Impact of regulation on critical business areas?
- What do we know so far about the agreed text?
- Horizon scanning for upcoming change
10:20 – 10:50
Morning Refreshment Break and Networking
Grab a coffee, grab some snacks, network with your peers, and engage in product and service demonstrations on the expo floor. This is your chance to actively participate and explore new opportunities.
Create your perfect experience: choose the sessions that intrigue you, switch rooms as needed, and engage in the ones that captivate your interest.
Stream 1:
AI Implementation and Operational Efficiency
10:50 – 11:20
LARGE VS SMALL Managing and Structuring Implementation based on Organisation Size
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- Developing a roadmap for success for varying sized organizations
- Reviewing opportunities for large vs. small teams
- Compliance opportunities with limited resources
Stream 2:
Risk and Compliance
10:50 – 11:20
AI IN FINANCIAL CRIME
Game of Frauds: Reviewing the Role of AI in Detecting Fraud and Improving KYC Processes
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- Learn how to maintain customer trust in an era of rapid transformation.
- Leveraging AI to reduce false positives.
- Discover how criminals attack banking weaknesses with sophisticated analytics, AI, and botnets.
11:20 – 12:10
DATA Assessing Your Data Preparation Strategy: Learn Why Data is the key to Success.
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- How to make sure that your data is ready.
- Validating data and how to ensure data is not creating
- Laying the data foundations of your organisation’s AI journey
- Overcoming data training challenge for your scale up
- Addressing the risks associated with sharing data with AI vendors.
11:20 – 12:10
DARK AI SCENARIOS – PANEL
How to Combat the Dark Side of AI: Protecting Against Bad Actors and Securing from Manipulation.
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- Increased cybercriminal activity and advances
- Enhancing security measures to stay ahead of risk
- AI’s contribution to making the financial ecosystem more secure
- Aligning security with regulation
- Reviewing upcoming regulations for cybersecurity
12:10 – 1:25
Lunch Break and Luncheon Roundtable Discussion Engage in moderated roundtables tailored to your interests and collaborate on solutions. Participate in a summarizing session with the community.
Deep Drive 1: Aligning AI Design Initiatives with Business Strategy and Staying competitive.
Deep Drive 2: Reviewing Innovative Opportunities and Advances and Practical uses
Deep Drive 3: Mitigating Potential Societal Impacts and Ensuring Humans Remain Top of their Field.
Deep Drive 4: Reviewing the Commercial Viability and Return on Investment of AI Projects.
Deep Drive 5: Why do AI Projects Fail, and How Can We Avoid Common Pitfalls?
Deep Drive 6: Vendor Models vs. In-House AI Development: Which AI Solution is the Best Choice?
1:25 – 2:00
HUMAN INTEGRATION
Winning Employee Trust and
Acceptance in the Age of AI
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- Empowering colleagues to overcome their fear of AI.
- Cultivating a culture of curiosity that embraces AI adoption.
- Learning from successes, pitfalls, and critical lessons to guide future AI integrations.
- Best practice to overcome technological resistance.
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Zahra Gill, Financial Crime Strategy and Change Lead, Enhanced Due Diligence, Starling Bank |
1:25 – 2:00
NAVIGATING CYBERSECURITY
Protecting your AI and Bolstering your Defence Against Advanced Threats.
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- What’s AI’s role in the battle?
- Enhancing security measures to stay ahead of risk.
- Using AI to enhance cybersecurity measures against potential third-party breaches.
- Integrating cybersecurity planning into your AI initiatives
2:00 – 2:45
AI CULTURE – PANEL DISCUSSION
Implementing AI into Corporate Culture: Approaches for Constructing AI-Ready Teams.
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- Empowering your people in the AI era to overcome
- Examining AI integration solutions to promote AI-ready
- Developing methods to promote experimentation and growth
- Embrace the unknow and overcome common change management barriers
- Discussing viable approaches for foster AI Acceptance and innovation culture.
Panelist:
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Rob Garlick, Head of Innovation, Technology & the Future of Work, Citi |
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Zahra Gill, Financial Crime Strategy and Change Lead, Enhanced Due Diligence , Starling Bank |
2:00 – 2:45
PRIVACY
Managing Challenges with Compliance to Privacy Regulations Across Jurisdictions
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- Distinguishing between public and private data
- Managing concerns of data becoming public
- Implementing policies to ensure data privacy compliance.
- Complexity for data sharing
- Impact of European policies on data access
- Enhancing collaboration efforts to improve data exchange.
2:40 – 3:20
AI EVOLUTION
Merging New with Old: Mastering AI Integration into Existing Systems
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- Converging information systems as a result of external growth
- Advancing AI innovation through scalable, innovative solutions.
- Constraints in promoting and integrating innovation and responsible AI.
2:40 – 3:20
WHEN MACHINE DREAM
Implementing Strategies for Overcoming AI Hallucinations and Improving Integration Solutions.
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- Risk associated with AI generating false
- What is the concern about using generative AI in claims handling?
- Evaluating specific prompts as a solution to AI hallucinations and
- How the issue of data bias and ethical AI can be overcome.
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Luke Vilain, AI Governance Lead, UBS |
3:20 – 3:50
Afternoon Refreshment Break and Networking
Grab a coffee and network with your peers and engage in product and service demonstrations on the expo floor. This is your chance to actively participate and explore new opportunities.
3:50 – 4:25
AI DEPLOYMENT
Deploying AI Capabilities from Scratch.
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- Developing a pilot phase
- Building persuasive cases that captivate senior executives.
- Evaluating factors for generative
- Define who will be responsible for AI decisions making.
3:50 – 4:25
MODEL RISK
Incorporating AI and Technology into a Broader Model Risk Management Framework
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- Developing governance processes
- Validation of AI within a model
- Defining validation in an AI system
4:25 – 5:00
DEPLOYMENT – PANEL DISCUSSION
Reviewing Practical Strategies for Bringing Gen AI to Production.
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- Where to start? Using externally developed AI models versus developing then internally?
- What are the platforms that we should use?
- What are the most effective methods for deploying AI models?
- Incorporating human elements into AI implementation.
- Return Experience (REX): Applying AI in sectors such as wealth management, claims processing, and fraud detection.
- Best Practices on how to catch up when you fall behind?
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Yannick Lallement, Chief AI Officer , Scotiabank |
4:25 – 5:00
EXPLAINABILITY
Ensuring Transparency and Visibility to Ensure Regulatory Compliance and Explainability
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- Managing AI risks and educating from C-Suite down
- Developing controls and oversight for effective governance
- Ensuring compliance within AI deployment
- Reviewing lessons learned from implementation approaches
5:00 – 5:40
IMPACT AT SCALE`
Scaling AI Solutions: From Proof of Concept to Headquarters
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- Transitioning AI from POC to HQ: capacity and resource considerations
- Scaling multiple proofs of concepts at the same
- Learn to bridge technological gaps for effective AI scaling.
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Paul Dongha, Group Head of Data & AI Ethics, Lloyds Banking Group |
5:00 – 5:40
ETHICAL CONCERNS – PANEL DISCUSSION
Identifying and Mitigation Ethical Risks in AI Output.
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- Mitigating risks of data bias
- Adapting algorithms for fairness and eliminating bias.
- Training AI to behave like humans when managing customer interactions.
- Adapting AI language models for cultural sensitivity
5:40 – 5:50
Chair’s Closing Remarks
5:50
End of Day One and Drinks Reception
8:00 – 8:50
Registration and Breakfast
At the conference registration, grab your name badge, pose for a Polaroid snapshot to grace the CEFPRO Community Wall, leverage our matchmaking app for personalized networking suggestions, and coordinate meetings with industry peers and prospective partners.
Welcome to AI in FS Europe 2024!
8:50 – 9:00
Chair’s Opening Remarks
9:00 – 9:45
SOVEREIGNITY – PANEL DISCUSSION
European Technological Sovereignty: Developing Reliable and Responsive Approaches
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- Managing reliance and concentrations on certain geographies
- Ensuring reliable and responsive European alternatives
- Reviewing opportunities and options
- Ensuring models, including cloud, are in compliance with EU
- Data challenges leveraging technology outside of jurisdictions.
9:45 – 10:20
STAYING A HEAD – PANEL DISCUSSION
Developing a Strategy for the Constantly Evolving Technological Landscape and Adapting to the AI Era.
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- Managing the pace of technological change and navigate the challenges in investing in rapidly evolving AI solutions?
- Rebuilding resilience and adaptability in the face of technological disruption?
10:20 – 10:50
Morning Refreshment Break and Networking
Grab a coffee, grab some snacks, network with your peers, and engage in product and service demonstrations on the expo floor. This is your chance to actively participate and explore new opportunities.
Create your perfect experience: choose the sessions that intrigue you, switch rooms as needed, and engage in the ones that captivate your interest.
Stream 3: Advanced Applications and Use Cases
10:50 – 11:25
CUSTOMER SERVICE – CASE STUDY`
Accelerating Client Onboarding: Leveraging AI As a Tool to Enhance Customer Service.
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- Leveraging Gen AI to accelerate and personalize client
- Uncovering how gen AI can enhance onboarding experiences.
- Using AI to understand and process customer responses.
Stream 4: Governance and Oversight
10:50 – 11:25
AI CARBON FOOTPRINT
Understanding the Environmental Impact of AI and Developing Sustainable Practices.
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- How big is AI’s carbon footprint?
- Balancing business growth with climate change responsibilities
- Addressing concern related to environmental impact of AI, such as energy and resource consumption?
11:25 – 12:10
USE CASE – CLAIM HANDLING
Implementing AI Solutions to Support Claim Handlers.
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- Management across jurisdictions
- Automated evaluations for claims
- Fraud detection capabilities
- Lessons learned and process challenges.
11:25 – 12:10
GOVERNANCE – PANEL DISCUSSION
Developing Effective Governance Practices for the Management of AI Models.
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- Understanding the importance of governance and controls
- Advancing validation and integration with legacy systems
- Defining a model and fitting within an MRM framework
- Reviewing the role of stakeholders across teams
- Legal, compliance, risk, model risk
12:10 – 1:20
Lunch Break and Luncheon Roundtable Discussion
Engage in moderated roundtables tailored to your interests and collaborate on solutions. Participate in a summarizing session with the community.
Deep Drive 1: Accelerating Adoption of AI
Deep Drive 2: Exploring Innovations and Opportunities in Financial Crime.
Deep Drive 3: Build vs. Buy – Key Points for Decision Making.
Deep Drive 4: Avoiding Common Pitfalls in Program Failure.
Deep Drive 5: Demystifying Automation vs. True AI: Is it all Hype?
1:20 – 2:00
PANEL – AI IN TPRM`
Harnessing AI for Third Party Risk Management and Operational Resilience
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- Productivity and quality control benefits
- Reducing manual workload of understaffed teams
- Gaining insight across all contracts
- Leveraging for SLA management
- Complementing higher value human roles
Panelist:
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Charles Forde, Head of Europe and Global Risk Products Strategy & Client Solutions, Nomura |
1:20 – 2:00
ALGORITHMIC RISKS
When Algorithms Go Wrong: How to Identify and Manage the Risks
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- What is your organization’s readiness to handle algorithmic risks?
- Assessing the impact of faulty algorithm function.
- Hear about horrific algorithm failures.
2:00 – 2:35
EXTENDED USE CASE – CHATBOTS
Lessons Learned from Implementing Use of Chatbots in Customer Service Interaction.
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- Monitoring output
- Ensuring alignment with customer expectations
- Reviewing success and customer feedback
Panelist:
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Egor Kraev, Head of AI, Wise |
2:00 – 2:35
TALENT & TRAINING
The Impact of AI on Resource: Effective Strategies for Upskilling, Reskilling, and Hiring.
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- Managing limited availability of top talent
- Exploring the talent pool necessary for developing and managing AI
- Mitigate the risk of falling behind by effectively attracting and retaining top talent.
- Strategies to retrain, retain and upskill employees.
- Challenges ensuring diversity in technology roles.
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Rob Garlick, Head of Innovation, Technology & the Future of Work, Citi |
2:35- 3:20
EXTENDED USE CASE – DOCUMENT EXTRACTION
AI Application in Document Data Extraction.
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- Overcoming challenges associated with extracting
- REX on how to incorporate AI Driven document extraction into your operation.
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Benoit Rouppert, Head of AI Meilleurtaux.com |
2:35 – 3:20
USE CASE – AI IN CREDIT RISK
Reviewing Benefits and Pitfalls of the Use of AI in Credit Risk and Decisioning
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- Ethical and bias considerations
- Lessons learned from successful implementation
- Explainability in AI output
- Implications of human/AI interaction
3:20- 3:50
Afternoon Refreshment Break and Networking
3:50- 4:25
GLOBAL VIEW – PANEL
Discovering Unpacking the True Costs of AI Implementation
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- Measuring the value and ROI of AI
- How to select and measure KPIs linked to your organisation’s financial outcomes?
- REX of successful and unsuccessful AI
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Benoit Rouppert, Head of AI, Meilleurtaux.com |
4:25- 5:10
CROSS CULTURAL ALIGNMENT
Moving Beyond Experiments: Strategies for Effectively Scaling AI in Multicultural Environments Across Continents
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- Developing scalable AI strategies for diverse international use
- Overcoming technical and cultural barriers to ensure global AI
- Enhancing AI for worldwide effectiveness through linguistic adaptability and bias reduction
5:10
Chair’s Closing Remarks and End of AI in Financial Services Europe 2024!