Non-Financial & OPERATIONAL RISK MANAGEMENT USA
8th Annual | October 3-4 | New York City
If you are interested in participating as a speaker at our Non-Financial & operational Risk Congress please contact alice.kelly@cfp-events.com

ESG
Reviewing global regulatory requirements and expectations towards ESG and synchronization across regimes
DATA MANAGEMENT
Leveraging data as a tool to enhance operational risk controls and tailor customer experience
CYBER
Managing ICT outage risk across modern digital infrastructure environments
RESILIENCE
Reviewing requirements for operational resilience and developing agile programs in a changing environment
RCSA
Conducting impactful RCSAs to identify material risks
BUSINESS CONTINUITY
Enhancing business continuity planning in a volatile global environment
QUANTIFICATION
Leveraging scenario analysis and quantification methods to better identify impact of disruption
TECHNOLOGY
Enhancing technology capabilities to enhance efficiency and develop agility in a competitive market


Javier Adolfo Ortiz
Principal Technical Leader – Non-Financial Risk
Inter-American Development Bank (IDB)

Sabeena Liconte
Chief of Compliance
ICBC

Jason Conn
Managing Director – Head of Non-Financial Risk, Investment Banking and Americas
Credit Suisse

Michael Steinhoefel
Director, Operational Risk Management
Barclays

Chris Smigielski
Director of Model Risk Management
Arvest Bank

Stuart Hoffman
Governance & Operational Risk Policy Analyst
OCC

Rick Cech
Senior Bank Examiner
Federal Reserve Bank of New York

Cristiane Ronza
Environmental and Social Risk Management Lead
Inter-American Development Bank (IDB)







CAN YOUR ORGANIZATION CONTRIBUTE?
Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact chris.simou@cefpro.com or call us on +1 888 677 7007 ext. 207 where a member of the team will be happy to tailor the right package for you.
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David Box
Vice President, Single Family Operational Risk
Fannie Mae

Rodney Campbell
Senior Vice President – Head of Third-Party Risk Management
Valley National Bank

Rick Cech
Senior Bank Examiner
Federal Reserve Bank of New York
David R. Box is Fannie Mae’s Vice President – Single-Family Operational Risk. Box is responsible for delivering value-added services and risk management/governance solutions across the Single-Family Mortgage Business in the areas of operational risk management, business continuity and disaster management, operational compliance/governance, regulatory management, and project management. Additionally, Box serves on the Frisco, Texas Planning and Zoning Commission. David has a Bachelor of Business Administration in finance from the Neeley School of Business at Texas Christian University (TCU) and a Master of Business Administration from the C.T. Bauer College of Business at the University of Houston.
Rodney Campbell is a recognized industry leader in Third-Party Risk Management (TPRM), Enterprise Risk Management (ERM), Relationship Management & Contract Management. Rodney is a business champion, dedicated to empowering organizations and business leaders with industry insights and best practices to establish both regulatory compliance and organizational success. Experienced in developing global programs, organizational frameworks, and business processes that spans Asia-Pacific, Latin America, United Kingdom and North America regions, Rodney creates a high-impact, collaborative environment that eliminates silos and cross borders.
Additionally, Rodney serves on Seton Hall University Customer Experience Program Advisory Council and The Board of Directors for HANDS Housing and Neighborhood Development.
Rick is a Senior Bank Examiner at the Federal Reserve Bank of New York in Operational Risk Supervision, a member of the LISCC (Large Institution Supervisory Coordinating Committee) group. He received a B.A. (Economics) and M.A. (Organizational Behavior) from Yale University. Rick was a member of J.P. Morgan’s original operational risk development team in the late 1990s, specializing in loss event data group. He was involved in early industry initiatives to define standard taxonomy for operational risk, and later consulted on risk framework development. Today, Rick supervises operational risk and governance practices at complex financial institutions.

Jason Conn
Managing Director – Head of Non-Financial Risk, Investment Banking and Americas
Credit Suisse

Aron Elston
Associate Partner/Head of Analytics
Phyton Consulting

Hafsteinn Gislason
Director, Operational Risk
Silvergate Bank
Experienced operational leader within Financial Services, with a history of success in large scale program development and process optimization. Jason takes pride in being a leader of high performing teams and organizations and getting things done.
Aron has 26 years industry experience with various roles in analytics, IT infrastructure, software development, financial compliance, project management, and business analysis. Aron has held leadership positions at big four consulting firms where he assisted financial institutions to leverage data analytics to solve Risk and Compliance related issues. He is recognized as a Compliance and Technology expert with strong Data Analytics acumen and has been a primary delivery leader for Audit, Compliance and Risk programs.
Aron holds degrees in BS/IT and MBA from the University of Phoenix as well as being a certified Project Management Professional since 2008. Prior to working in the industry, he served in the U.S. Navy as a Nuclear Reactor Operator on the Naval Nuclear Aircraft Carrier CVN-71 Theodore Roosevelt.
Hafsteinn (Haffi) is an Operational Risk professional that started his career in risk in the turmoil surrounding the fallen banks in Iceland in 2008. He then moved to New York in 2013 continuing his profession at CIT in Operational Risk.
A self-described romantic when it comes to Operational Risk and its potential in the world of finance and a firm believer that Operational Risk can be instrumental in bridging qualitative risk functions to improve overall risk management. He has decade of experience in both implementing and managing Operational Risk framework elements and capital calculations. In recent years he has had the opportunity to play a key role in convergence that broadens the scope of the Operational Risk Framework to other Enterprise Risk areas.
He has obtained a Bachelor degree in Industrial Engineering from Reykjavik University and a Master’s degree in International Economics and Finance from the Newcastle University Business School in England. Certified GARP FRM and is a licensed securities broker in Iceland.

Michael Glotz
Chief Executive Officer
Strategic Risk Associates

Chris Harner
Managing Director, Cybersecurity
Sia Partners

Stuart Hoffman
Governance & Operational Risk Policy Analyst
OCC
Mr. Glotz is the Chief Executive Officer, Founding Partner of Strategic Risk Associates (SRA) and is the firms’ practice leader for risk management, governance, capital management and internal audit activities. He has led numerous risk management and capital planning engagement efforts for national, regional and community organizations. Mr. Glotz served as Senior Vice President and Strategic Financial Officer for Crestar Bank and later SunTrust Bank through acquisition. During his tenure with SunTrust Bank, he held various senior financial positions including Strategic Financial Officer and head of Strategic Cost Management (EMC2 Play.) Immediately before SRA’s founding, Mr. Glotz was a Managing Vice President with Capital One Financial Corporation. Mr. Glotz held a number of senior positions with Capital One including Managing Vice President of Corporate Audit and Credit Review Services for Capital One Bank ($80 Billion in Assets at the time), which included the oversight and development of over 100 audit and risk professionals. Mr. Glotz also supported the implementation of Enterprise Risk Management and lead independent assessments of bank acquisition and integration activities for large-scale mergers. Mr. Glotz is Risk-Reward Co-Chair of the American Association of Bank Directors and is a faculty member of the Institute of Bank Director Education. Mr. Glotz was a Faculty Professor of the Virginia Bankers School at the University of Virginia where he taught Risk Governance and ERM. He has delivered Bank Director training for many State Banking Association, and individually for a number of Boards. Mr. Glotz received a BBA Degree in Business with the University of Wisconsin, an MBA with the University of Richmond and completed the Executive Development Program at Wharton, University of Pennsylvania. He is a Certified Risk Professional.
Chris Harner, Managing Director, leads Sia Partners US Cybersecurity practice based in New York. He has ~25 years of risk management experience as a practitioner in banking and insurance in Europe, Russia and the United States as well as a consultant serving the largest financial institutions. His risk management experience covers financial and non-financial risks, including ERM, ORM, TPRM, Cyber and Operational Resilience. He holds the FRM certified by GARP and CISSP issued by (ISC)2.
Stuart is a Policy Analyst with the OCC’s Bank Supervision Policy division, specializing in governance and operational risk policy. He is also a Bank Information Technology examiner, specializing in cybersecurity and information technology risk / information security. He supports international efforts as the OCC’s interim representative to the Basel Committee on Banking Supervision (BCBS) Operational Resilience Group. Stuart joined the OCC as an industry hire in June of 2013. Prior to joining the OCC, Stuart held IT risk management related positions at Citigroup, Cisco, and GE. His career also includes management consulting experience at Deloitte. He has substantial experience in regulatory examinations, technology audits, IT certification efforts, and cross-border initiatives from both the regulatory and business perspectives. Stuart completed his BA and MBA at NYU and holds several industry-recognized credentials, including the CISA, CISSP, and CRISC.

Sri Intan
Head of Vendor Risk Management for North America
Commerzbank

Sabeena Liconte
Chief of Compliance
ICBC Standard Bank

Jonathan Lindhe
Head of Presales NA
Camms
Sri leads the Vendor Risk Management Program for North America at Commerzbank where she is responsible for establishing and overseeing an appropriate and effective vendor risk management in the region. Her previous experiences include managing global change management efforts for Citigroup’s Third Party Management Program and leading various business intelligence & analytics solution efforts.
Sabeena Ahmed Liconte serves as Deputy Chief Operating Officer and Chief Legal Officer to the investment banking division of Bank of China International – BOC International (USA) Holdings Inc. (“BOCI US Holdings”) and its two subsidiaries, BOCI Commodities & Futures (USA) LLC, a registered futures commission merchant and CME Group Inc. clearing member, and BOC International (USA) Inc., a registered broker-dealer and member of FINRA (collectively, “BOCI”).
Prior to joining BOCI, Sabeena’s previous professional experience included Futures & Derivatives Counsel to E*TRADE Financial Corp., including E*TRADE Clearing Corp. and E*TRADE Securities Corp.; the Office of General Counsel at Merrill Lynch Pierce Fenner & Smith Incorporated, the Division of Enforcement at the Financial Industry Regulatory Authority, the Bank of New York Mellon’s Legal Division and the Securities Fraud Prosecution division of the Attorney General’s Office for the State of New Jersey.
Sabeena is a licensed attorney with a Juris Doctor from the St. John’s University School of Law. She also completed a visiting year at Fordham University School of Law. In addition to her law degree, she holds a Master of Arts in International Relations from Columbia University and, paying homage to her Canadian roots, a Bachelor of Arts in Criminology and Political Science from the University of Toronto.
She also serves as a board member and Secretary to Bank of China International’s US holding company, BOCI US Holdings; board member of the Center for Financial Professionals FinTech Advisory Group; Diversity Chair of the American Bar Association’s Business Law Committee – Futures and Derivatives Law Subcommittee, and committee member of the New York City Bar Association’s Foreign and Comparative Law Committee and Derivatives and Futures Committee.
Jonathan Lindhe is Head of Pre Sales, NA at Camms – Jonathan is a lead consultant, bridging the gap between technology and an organisation’s management and execution of their Governance, Risk and Complaince strategy to deliver operational efficiency.
Involved in technology for the past 9 years, 6 of those with Camms Group, Jonathan advises companies on solution implementations, specialising in enterprise and operational risk; compliance, policy and standards management; audit management; and business strategy planning and execution.
With an established track record in relationship management, strategy execution and delivery, Jon is passionate about turning company strategy into reality to drive organisational improvements.

Rob MacPherson
COO
Phyton Consulting

Ali Moinuddin
Managing Director, Europe
Uptime Institute

Matthew Moog
General Manager – Third Party Risk Management
OneTrust
Biography coming soon.
Ali brings with him more than 25 years of experience of working at software and digital infrastructure companies serving the financial sector. In his previous roles he has driven sales and commercial initiatives for high growth companies including Interxion (NYSE:INXN), SPL WorldGroup (now a part of Oracle (NYSE:ORCL), and Kana (NASDAQ: KANA).
Matthew Moog serves as the General Manager, Third-Party Risk at OneTrust, the category-defining enterprise platform to operationalize trust. In his role, Matthew advises companies throughout their third-party risk management implementations to help meet requirements relating to relevant standards, frameworks, and laws. Prior to joining OneTrust, Matthew spent 18 years at EY where he led their Global Third-party Risk offering for Financial Services and their Third-party Risk Managed Service offering for the Americas. Moog is a CISA and has a BS in Management Information systems from Rensselaer Polytechnic Institute in Troy, NY.

Javier Adolfo Ortiz
Principal Technical Leader – Non-Financial Risk
Inter-American Development Bank (IDB)

Al Palmer
Chief Risk & FinTech Officer
Strategic Risk Associates

Sanjay Pattni
Associate Partner & Head of Data Management
Phyton Consulting
Biography coming soon.
Al is a highly experienced audit, risk management and compliance professional and serves as SRA’s Chief Risk & FinTech Officer with responsibility for coordinating all ERM related activities across our Company. During his career, Al has established and implemented Risk Management related functions for financial services companies ranging from start ups to a Top Ten Bank. He has assisted and guided organizations through the challenges of Consent Orders and other regulatory enforcement actions and reduced the financial impact on one Bank by 34 million. He has leveraged systems and technology to implement Automated Compliance Monitoring and Internal Audit Programs that significantly expanded coverage in a cost-effective manner. He has established and Chaired Executive and Board level Risk Committees.Al has an MBA from Virginia Commonwealth University, is a Certified Information Systems Auditor and a Certified Consumer Compliance Professional.
Sanjay is an Associate Partner and the Head of Data Management for Phyton Consulting, a professional services firm with deep industry and subject matter experience, focused on delivering high-quality solutions for clients.
Sanjay has spent the last 10 years working in the Financial Services industry, focused primarily on delivering large-scale data transformation programs within the Finance, Risk, and Compliance space. Sanjay has led the development and execution of data strategies for leading mid and large size financial institutions and has been instrumental in shaping the vision and future for many CDO organizations. His expansive experience in Management Consulting has helped Sanjay cultivate a deep understanding of how financial services organizations of all sizes and complexities navigate the challenges of a highly regulated and ever-changing data environment.
Sanjay holds a BBA in Finance and Risk Management & Insurance from Georgia State University’s J. Mack Robinson College of Business.

Brian Peister
Cyber, Cloud, and Third-Party Risk Management (TPRM) Global Officer
BNY Mellon

Michael Reidy
Head of Risk Appetite and Reporting
Societe Generale

Cristiane Ronza
Environmental and Social Risk Management Lead
Inter-American Development Bank (IDB)
Brian is currently a Cyber, Cloud, and Third-Party Risk Management (TPRM) Global Officer at BNY Mellon. He is responsible for building, implementing, and executing the Global Cyber Third-Party strategy, governance, and risk programs. He is initiating an innovative program to standardize and secure multi-cloud and on-premises Blockchain platforms (Bitcoin, Ethereum) ecosystems.
Brian Peister has delivered proactive strategic IT and security, assessments, and oversight solutions to Fortune 500 banking, financial, insurance, pharmaceutical, retail, analytics, insurance, and government organizations.
He is a member of the Shared Assessments Financial Institutions Vertical Strategy Group. He is also a founding member of the CSA (Cloud Security Alliance) NYC Metro Board of Directors and an active member of CSA’s The Financial Services Stakeholders Platform working group.
Biography coming soon.

Steve Schlarman
Integrated Risk Management Strategist
Archer

Chris Smigielski
Director of Model Risk Management
Arvest Bank

Craig Spielmann
Risk Intelligence Leader
CNM LLP
Steve Schlarman, Integrated Risk Management Strategist, for Archer is responsible for applying his experience in risk and security management to Archer solutions. He provides thought leadership and strategy for the Archer suite of solutions. With more than 20 years’ experience in technology focusing on Risk Management, Steve holds a patent and is a respected author, spokesperson and evangelist within the risk management and security industry.
With over 30 years of financial services industry experience, Chris has an in-depth knowledge of model risk management, model governance, model validation, financial model development, Asset Liability Management, and team development. Chris is currently the Director of Model Risk Management at Arvest Bank and was previously Vice President, Director of Model Risk Management at TIAA Bank for five years. His experience includes leadership roles at Diebold and Fiserv, where he consulted with financial institutions nationally and internationally to design and implement financial strategies to maximize productivity and growth, as well as Asset/Liability Management and quantitative analysis at HSBC and First Niagara Banks.
Proven Enterprise Risk Management expert and ESG advocate with an established track record of driving enterprise wide initiatives for the world’s top financial institutions. Leverages vision, leadership, innovation and relationship management skills to achieve success. Expertise in leading global initiatives to align risk management practices with business goals.

Dushyant Sengar
Valuation & Capital Market Analysis Director
BDO USA. LLP

Jack Sprague
SVP, Operational and Resilience Risk
HSBC USA

Michael Steinhoefel
Director, Operational Risk Management
Barclays
Dushyant Sengar is a Director in BDO USA, LLP’s Valuation & Capital Market Analysis practice, based in the firm’s Chicago office. He has been a consultant and instructor, specializing in AI/ML and other data science techniques related to model development and validation in credit risk, underwriting, operations and in the marketing space. Prior to joining BDO, Dushyant provided consulting in the areas of underwriting, credit risk, and operations model development and validation for clients including leading banks, government agencies and retailers. He has also held leadership roles at leading analytics consulting firms.
Jack Sprague is a Senior Vice President and the Head of Operational Risk Policy, Framework, and Capital for the Americas at HSBC.
Jack has worked at HSBC since 2010 and in his current role, he is responsible for designing the Operational Risk framework in the US and developing associated policies and procedures. He is also responsible for the firm’s Operational Risk CCAR program and regional submissions to support global stress tests and economic capital calculations.
Previously, Jack was the Head of Business Risk and Control for the Private Banking division in the Americas, where he implemented a first line risk management program and managed risk and control teams across the US and Latin America. Jack has also held Operational Risk advisory roles at HSBC.
Michael Steinhoefel is a Director of Operational Risk Management at Barclays responsible for Connecting Risk in the Supply Chain. Prior to this Michael was at BNY Mellon Global Markets and 20 years with Citi, the Swiss Stock Exchange, and Credit Suisse in roles in Internal Audit and in first line Risk & Control and Business Process Reengineering in the US, LATAM and EMEA. Michael worked several years as external auditor. He holds a Master of Political Science from the Johannes Gutenberg University in Germany and an MBA from the Institute of Management Development (IMD)

Preety Tulsian
Head of Third-Party Risk US / Enterprise Risk
Scotiabank

Gregory Vinton
Director, US Internal Controls, Third Party Risk
Scotiabank

Théa Watkins
Former Head of Branch Management
Lloyds Banking Group
Preety Tulsian is the Head of Third Party Risk for Scotiabank US. In this role, she built a third party risk program for the Firm which led to resolution of long standing regulatory commitments. Preety brings over 15 years of experience in a variety of risk disciplines including operational risk, business continuity and most recently operational resilience. She’s also an attorney with notable experience in helping firms interpret and meet regulatory requirements.
Greg Vinton has over 15 years in financial services managing complex programs. He joined Scotiabank U.S. in 2017 and has focussed on efforts to enhance the bank’s risk and control functions. He is currently the U.S. Internal Control Head of Third Party Risk and Operational Resiliency.
Théa is a collaborative, business-driven leader with over 20 years of experience within the Financial Services industry. She is passionate about building inclusive team cultures where all employees feel valued for their uniqueness and have a strong sense of belonging and engagement, enabling them to maximize their potential while contributing to the organization’s purpose and goals.
The Former Head of Branch Management at the New York branch of Lloyds Bank, Théa began working in New York as a Structured Finance Banker. She progressed to a Senior Relationship Manager and then pivoted to a colleague-oriented role in 2012, initially doing a secondment focused on improving Employee Engagement levels within the Branch. Her role subsequently broadened to include responsibility for leading Employee Engagement, CSR, DEI, and Cultural initiatives at the Branch level and as a member of the Bank’s wider Committees. Théa holds a Certificate in Diversity & Inclusion from Cornell University and is currently pursuing an advanced Diversity Practitioner accreditation from Cornell. She has collaborated to develop the strategy in these areas and oversaw internal communications and transformation projects. As Head of Branch Management and an Executive Committee member, she and her team were responsible for Procurement, Shared Service governance, and many of the elements of the Branch’s response to the COVID-19 Crisis.

Stephen Woitsky
SVP, Operational Risk Business Oversight Officer
Wells Fargo
Hands-on and results-driven Risk Management Executive with 25+ years of leadership expertise in internal audits, regulatory compliance, controls, and overall strategic audit planning/execution for companies such as CLS Bank, Credit Suisse and UBS and BNP Paribas.
Strong, energetic leader with forte in streamlining processes ensuring compliance with regulatory standards; extensive experience launching internal audit and risk management operations.
Trusted and active advisor in dissecting, analyzing and presenting key strategic financial solutions to executive leadership.
Active volunteer and board member with Bridges Outreach since 2015 focusing on feeding and servicing people in need in NJ and NYC, providing input into the strategic planning process and doing fundraisers with local businesses and schools.


Phyton Consulting focuses on the most complex initiatives facing our clients and strives to be the best subject matter-led, execution-focused group on the street. Our services are conceived to address your industry-specific business and data challenges with the right blend of tactical and strategic execution. Phyton excels at enhancing the way organizations approach change across people, culture, processes, and technology. Our cross-industry understanding of Data Management best practices is our core strength. By integrating Phyton’s refined data framework and the core governance pillars that support it with subject-matter expertise, we are driving the harmonization of best practices across industries.


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CAN YOUR ORGANIZATION CONTRIBUTE?
Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact chris.simou@cefpro.com or call us on +1 888 677 7007 ext. 207 where a member of the team will be happy to tailor the right package for you.





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There is no accommodation available at the venue, however there are plenty of hotels available nearby. To view nearby accommodation based on recommendations by etc.venues, click here.

Yes, the Center for Financial Professionals are happy to discuss speaking opportunities at the Operational Risk Management USA Congress. For further information on this please contact alice.kelly@cefpro.com or call us on +1 888 677 7007.
Business attire is requested. The Congress is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.
We offer incentives for ‘early bird’ registrants of the Congress, as outlined on our pricing structure. Registration includes breakfast, refreshment breaks, lunches, the cocktail reception at the end of the day, full access to the sessions and exhibition area. Presentations from the sessions are also available, subject to speaker approval.
All registered attendees will receive an email with access to documentation and speaker presentations after the Congress*. We will work with our presenters to include as many presentations as possible on our App during the Congress.
* Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.
Yes. As with all of our events, the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.
There are ample opportunities for networking and interaction throughout the Congress, such as:
- Breakfast, lunch and refreshment breaks
- Cocktail reception at the end of the day (subject to confirmation)
- Q&A, panel discussions and audience participation technology
Yes there are plenty of opportunities for the Center for Financial Professionals to share thought-leadership to the attendees of Operational Risk Management USA Congress and our wider risk professionals community. At the event we can distribute your material to the attendees, offer you an exhibition booth, and provide speaking opportunities so that you may enjoy a more prominent presence at the Congress. Visit the Sponsor tab for further information or contact sales@cefpro.com / +1 888 677 7007
Yes. As part of a media partnership we can offer a variety of options to increase the branding and awareness of your association, company, certificate, publication or media. We are flexible with what we can offer, however we usually:
- Provide a discounted rate to attend
- Place your logo and profile on the Congress website
- Place your logo on promotional content where applicable
- Distribute your media/marketing at the Congress
- Promote through social media channels
To discuss this further please contact Ellie.dowsett@cefpro.com or call +1 888 677 7007.
If you are unable to attend the Congress due to national/Covid restrictions, CeFPro would be more than happy to offer you a refund, credit note or the option to transfer the ticket to a colleague who is able to attend.
Yes, CPE Credits are available for the Operational Risk Management USA Congress.

Representing a financial institution or government body – (E.g. Bank, Insurance company, Asset Manager, Regulator)
PRE-AGENDA RATE
$599
Representing an information/service provider (E.g. Consultant, Vendor, Executive Search Firm, Law Firm)
PRE-AGENDA RATE
$1199
To qualify for the preferential rates above, registration must be received by the close of business of the specific end date for each rate. Payment can be made at the time of registering, or up to a week after an invoice has been sent. CeFPro reserves the right to increase rates should payment be delayed significantly. Should a delegate register at a rate that is inaccurate, CeFPro reserves the right to issue an additional invoice for the outstanding amount.
Covid Assurance Policy
If you are unable to attend the Summit due to national/Covid restrictions, CeFPro would be more than happy to offer you a refund, credit note or the option to transfer the ticket to a colleague who is able to attend.

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